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August 2024 by Evie M
Hannah J was very knowledgeable and helped us with cool features. Very professional.
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August 2024 by Sheri Shealy
Every member of the staff was courteous, knowledgeable, and kind. We appreciated Tony our Salesman. He provided excellent assistance in answering all of our questions and gave us all the information we wanted, never pushing anything on us that we did not want. He went to pick up our car, and called us when it was there and ready to be picked up. He thouroughly showed us how to set up and use every part our vehicle, before we drove off the car lot. Ella listened to all of our requests and worked dilegently and aggressively to find us the right vehicle and finance company, for us. The overall service was excellent.
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August 2024 by Gary Newton
Best Experience at a dealership that I have ever had. Friendly great staff that are not pushy. Work with you to get the best deal possible. Paperwork took less then 30 mins. Overall awesome experience.
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July 2024 by Peggy Murphy
Always first rate
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July 2024 by Allison Ballard
I can't speak highly enough about that great staff at Ken Houtz! Kind, courteous, ON TIME, and really make me feel more than a customer. They really do go over and beyond! I am so glad we made the decision to buy from Ken Houtz. Lifetime FAN! Keep up the great work and don't ever change the customer service! Thank you so much!
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June 2024 by Wayne Enterkin
Brought my 2021 3500HD in for tailgate recall, only to learn there is no current fix, other than completely disabling the functionality of tailgate, rendering truck unusable as a truck. This, in of itself not necessarily fault of dealer, but I would have appreciated this info before driving an hour each way. While there, asked about automatic transmission service, and was quoted appropriately $450, which is significant, but I was willing to go with to prevent having to do it myself. My service writer was immediately chastised by another writer, and told it was at least $800. After politely declining, i obtained the official GM service procedures manual, which calls for 2.4 hours and approximately $220 in parts and consumables. At $155/hour labor rate and wholesale cost of supplies, the maximum this service should have been is ~$600. Don’t let yourself get ripped off by service departments.
Follow-up: apparently, this dealership does not receive, or read, official GM service bulletins. A quick search finds that GM has sent Customer Satisfaction Program number N232426401 to all dealerships, outlining the resolution for the tailgate safety issue. Great job guys.
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June 2024 by Shelly C
Went to get oil changed and it was a great experience was great at when I walked out and I'm prepared told me everything that was going to happen and I was in and out hello time great great service.
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May 2024 by Lantz Mearkle
Excellent dealership. I bought a used pickup. Little pricy but service made up for the difference. Tony explained operation very well. Ella is always a pleasure to deal with. This is my 3rd vehicle bought from this dealer
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May 2024 by Meredith Holaday
Always treated like a VIP! Love Dave Clements and his staff at Ken Houtz. They are excellent, honest, trustworthy, and always take care of me and my Tahoe. I wouldn’t go anywhere else.
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April 2024 by Pete Martina
Professional, courteous, and flexible service.
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April 2024 by Pete Kauneckas
Not a problem. Got in and out easily.
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April 2024 by George Brooks
From the moment we walked in and met our sales person Hannah we absolutely fell in love. This dealership has a great team.
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April 2024 by Diana
Fantastic group of professionals to deal with. A truly quick, honest, friendly experience . I feel confident knowing I was treated fairly with no hidden issues.
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April 2024 by Linda Laracuente
I am completely satisfied with my purchase. This was the BEST EXPERIENCE I have ever had when purchasing a vehicle. Professionalism and Curtesy was everything I ever expected. SHOP LOCAL!!⭐️⭐️⭐️⭐️⭐️
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March 2024 by Emily Fletcher
My truck was purchased at this dealership. It broke down December 30th. Was told service dept would open on Tuesday the 2nd. So when i called the 2nd, was told all the service people were out with the flu. That if I needed it fixed to go elsewhere and pay $100 since Ken Houtz can't do it. He had a I don't care attitude. I got a call back that day from the owner whom says they will get it fixed and find me a loaner by the sfternoon. That was 2 days ago. I have called and was told he would call back. I have not heard anything since the original call. Stuck in nowhere, disabled and can't even get to the doctors.
Got a call from Mr Houtz within 5 minutes of the above review. He had my truck towed in to their shop right away. Then he rented me a car till my truck was fixed. Thank you Ken Houtz for the awesome service.
