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“On Saturday, July 1, 2023 I went to the Pouncey Tract location to open an account. I first met with an employee who took shortcuts was not completely helpful. I then met with Justin F. - Financial Service Representative. He was thorough, understanding to my concerns, and went above and beyond to call me first thing (on the next business day) on a matter in which his colleague should have done on Saturday. Justin F. represented the true brand of HFCU and is knowledgeable on shared banking, opening accounts and transfers from other institutions. Thank you Justin F.”
“This bank is one of the BEST financial bank institution in the region. Why?1) Best customer service2) Bank associate listen to the customer and provide best solutions of customer complaints.I recommend this bank as best bank.A plus”
“One of only two branches here in Richmond, these are the furthest South M&T locations in the USA. Extremely friendly and helpful associates. Ive been at this branch for 5+ years and its always been so.”
“Roman is at Twin Hickory this week and is the man with a heart to listen and capabilities to find a solution! I was told by another branch that my needs were impossible. Roman found the solution within minutes! Diligent and competent! What more does a customer need!?”
“Been banking at this location over a decade. I needed assistance with a transaction and the manager Gabriel personally made it happen. He was polite, courteous, and professional. Very satisfied with this bank.”
“Ben and Taneaca’s attention is pleasant and respectful. Wells Fargo needs more Ben and Taneaca in its offices. / Ben and Taneaca's attention is pleasant and respectful. Wells Fargo needs more guys like Ben and girls like Taneaca in its offices.”
“IMMEDIATE and OUTSTANDING SERVICE :Apparently, info. about previous poor customer service made it to the ears of Wells Fargo because I left another branch today where I could get NO service and tried this one and got IMMEDIATE and OUTSTANDING SERVICE.”
“I had a problem (totally my fault) regarding stock I had attempted to transfer as Christmas gifts to our grandkids. To make a long story short, Susan at the Glen Allen branch was great working things out...and she even called me after hours. She's A+ in my book.”
“I had an astonishingly superior experience in this branch this week that must be shared! Someone had opened several accounts in our businesses' names at Bank of America. I came in to get them closed. Even though I was not an actual customer, I was treated so politely and attentively. I was greeted when I came in and given a time line of what would happen. Quickly, I sat down with Whitney who worked through the steps and made sure all the accounts were closed and tagged for fraud.This team is very knowledgeable and professional. They really handled my issues and made me feel confident in the resolution. Thank you to everyone who helped me!”
“Kat and Moji were so courteous and knowledgeable while helping me today. I will definitely use this branch for any future banking needs. Thank you, Kat and Moji!”
“Just had to go to the drive thru last week. Now, while some of the other reviews are correct concerning the wait time, that's just the reality of how things are. So, pack your patience. But my experience was great. Now, I did have to wait but the teller that waited on me was great. Even a bit entertaining. They have to be stressed out given the situation so I was totally impressed with the upbeat attitude.”
“Wells Fargo became a bank to switch from Capital One after much consideration where it offered competitive banking products with Capital One. A few other important factors in decision making were mobile banking capability, having physical branches, business accounts integrated with personal accounts. When I made an appointment online, Rhys called me in a matter of minutes. Then, I visited the branch and very pleasantly surprised how welcoming and friendly the staff were. Rhys well exceeded my expectations with his communication skills, his knowledge in Wells Fargo banking products, and how personable he was! I can't left out Vanessa who set up our business accounts and both personal and business credit cards. She impressed me with her professionalism and approachableness. I banked with not only Capital One, but Bank of America, VACU, and Union Bank & Trust. I couldn't not be happier to have chosen Wells Fargo, especially banking at this branch!”
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“Great bank. Very polite and nice to work with. We have lived in Texas, Arizona, Wisconsin, Michigan, and Virginia. This is the best bank we’ve used in 52 years!!!”