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“I was very satisfied with Beth she made sure I understood what I was getting explained the bill and how much my plan would go up and was very patient with me cause I was asking lots of questions but overall Beth did a fantastic job in helping me Love my 15 plus coming bk soon to upgrade my son”
“Change isn’t easy…but it can be at this eagle village AT&T! Some of the most thoughtful staff who truly connected with me and mine! Jordan and Coty especially were very helpful in getting my two lines transferred over and started from beginning to end!! Beyond grateful for them!”
“I was having a problem with my cell phone. It was not functioning inside my house but worked fine away from the house and in the store. Skylar was very knowledgeable and did all she could to help me. Eventually, it was found to be a tower problem and was corrected by the evening.”
“**Review: T-Mobile Store**Nestled in a bustling commercial area, the T-Mobile store stands out as a beacon of connectivity, offering a range of services and products tailored to meet the diverse needs of its customers.Upon entering the store, customers are greeted by a modern and inviting atmosphere, with vibrant displays showcasing the latest smartphones, accessories, and wireless technologies. The layout is organized and easy to navigate, allowing visitors to explore the various offerings with ease.One of the standout features of the T-Mobile store is its commitment to customer service. Knowledgeable and friendly staff members are readily available to assist customers with any inquiries or technical support needs. Whether it's helping to select the perfect phone plan, troubleshooting device issues, or providing guidance on the latest gadgets, the staff goes above and beyond to ensure that every customer leaves satisfied.The store's array of services extends beyond just selling phones and accessories. T-Mobile offers a range of plans and options to suit different lifestyles and budgets, from unlimited data packages to family plans and business solutions. The staff takes the time to understand each customer's unique needs and preferences, helping them find the right plan to stay connected without breaking the bank.In addition to its excellent customer service, the T-Mobile store also prides itself on its commitment to innovation. The store regularly hosts events and workshops to showcase the latest technologies and educate customers on how to make the most of their devices. Whether it's learning about the latest smartphone features or exploring the possibilities of 5G technology, there's always something new to discover at T-Mobile.Overall, the T-Mobile store provides a seamless and customer-centric experience that sets it apart in the world of wireless retailers. With its welcoming atmosphere, knowledgeable staff, and commitment to innovation, it's the go-to destination for anyone looking to stay connected in style.”
“My reason for this 5 star review is solely because the representative Reinaldo went above and beyond to help me solve a huge problem I had going on with a service set up that had gone wrong(not this stores fault). Also a big thank you to the Store manager, she made sure I was taken care of. I would recommend anyone to visit this store. Customer service was elite!”
“Customer service was outstanding. My wife and I came in with our newborn baby we were both extremely stressed we were paying over twice as much with Verizon. The store manager Yira was very patient and was able to Port our numbers over and really took her time assisting us and was able to get us two new phones. I highly recommend this location”
“I stopped by the store today, and Andrea was amazing. She was busy but still took her time with every customer while still making it personable and fast. she took the time to offer and bring my old man a chair to sit in so he’d be evolved in the conversation. i went to upgrade which i hadn’t done in a long so i had a lot of questions which she took her time with . she let me know what was available and which would be the easiest to manage and how the process was gonna go (which was pretty easy) she also let me know about the new WIFI and free tablets i had available. Her customer service and attentiveness was. 10/10”
“Tinaya, Brandon, and Luis were very helpful!!! Our first time in Tinaya helped us until well after closing. GIVE THESE FOLX A RAISE! I will come back to this store for all of my needs given the chance, thanks y'all!”
“My name is Karla, I went to the cricket and I loved how Miss Fatima looked after us, she did a good job and took the time to explain things to us well, thank you very much, credit to Fatima.”
“Justin, provided exceptional customer service and technical expertise. He was able to troubleshoot every issue I had , complete a new purchase agreement/add new line in less than 20 minutes!! Overall ratting is ?????”
“If you get the associates to set your phone up you might have to go back because certain apps won't work then they will give you a email for your I phone you should have gotten the day before”
“They seem to always be friendly, seem to be very knowledgeable. I wish their services were a little cheaper but they're no different than any other mobile service other than they tend to work better in the area that I am”
“I find it funny that I was looking for a Target near where I was and this one came up in GPS as Spotsylvania but the address here says it is Fredericksburg. I'm confused by it all. Nevertheless I found the place and made my way inside to grab a few home necessities instead of having to stop elsewhere.I came in and walked about a for a few minutes and ended up just looking around at nothing and everything at the same time. On top of the necessities I needed I took the chance to look around for birthday gifts as a majority of my nieces and nephew all have birthdays that fall around the same time.I happened to snag a good deal by doing this. I was in the electronics department and I picked up a Switch wireless controller. When I took it to the counter to pay I was informed that it just went on clearance today and I got it for way cheaper than the price tag stated. I wasn't going to be mad over that. Plus the guy working the electronics counter was pretty nice to talk to.Ended up leaving here with a few more items than I intended to buy, but I was able to check off some of those birthday gifts I needed to buy.”
“Ariel went above and beyond to help me a few days ago. She was very knowledgeable about all the products and helped me choose the best deal. I am very thankful for her excellent customer service!”
“Marci at this location has the best customer service I've seen in a long time! Shout out to her and the gentlemen with the braids that work there for an exceptional experience!”
“Fantastic experience. Helpful knowledgeable staff. Devin and Tyler were patient, expressive with the process and helpful. Upgraded phone, added new phone with extra line and added OS watch.”
“Went to this store to get my Galaxy S20 screen replaced. I had a crack, which left pixelated streaks across my phone and eventually affected its swiping and use. I came to the gentleman here and they did an amazing job replacing the screen. Again, my phone was 4 years old. Now it's essentially brand new. It did cost for the part and labor but I was willing to pay that than 10 times the amount for a brand new phone. Would recommend coming back!”
“My phone was nearing the end of its Apple support and I went in to see what was available. Nichole was fantastic. She was kind and patient with this old guy who wasn’t familiar with Apples’ new product terms and she walked me through them. She explained how the new product was going to affect my plan exactly. I appreciate the time she spent with me. Great job.”
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“I went into this store - albeit very stressed after a very infuriating attempt to set my phone up for myself. A gentleman by the name of Paul immediately greeted me whilst with a customer and asked me what could I get assistance with. I told him my grievances of having a carrier lock issue and it started off with a low probability that I’m walking out with my new iPhone all set up. But Paul persisted and not only did he not give up, but he got my phone set up even though I had the wrong carrier. He was super friendly, engaging, and made me feel comfortable about my lack of knowledge on the whole phone issue.
If I could recommend anybody from this store that you all need to go to and get assistance from, it’s Paul. And if anybody higher up is reading this, please give Paul a raise or some kind of recognition for the amazing work he did and still continues to do.”