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“I went into this store - albeit very stressed after a very infuriating attempt to set my phone up for myself. A gentleman by the name of Paul immediately greeted me whilst with a customer and asked me what could I get assistance with. I told him my grievances of having a carrier lock issue and it started off with a low probability that I’m walking out with my new iPhone all set up. But Paul persisted and not only did he not give up, but he got my phone set up even though I had the wrong carrier. He was super friendly, engaging, and made me feel comfortable about my lack of knowledge on the whole phone issue.
If I could recommend anybody from this store that you all need to go to and get assistance from, it’s Paul. And if anybody higher up is reading this, please give Paul a raise or some kind of recognition for the amazing work he did and still continues to do.”
“Just wanted to say that at first Milton was very helpful and polite on my first visit when I came to pick up my new phone Erika had me in and out of the store with in minutes and explained to me everything I needed to know about my new Iphone I used to go to the one in Maryland but from now on It will be this Fredericksburg location next to Mary Washington”
“My reason for this 5 star review is solely because the representative Reinaldo went above and beyond to help me solve a huge problem I had going on with a service set up that had gone wrong(not this stores fault). Also a big thank you to the Store manager, she made sure I was taken care of. I would recommend anyone to visit this store. Customer service was elite!”
“I was having a problem with my cell phone. It was not functioning inside my house but worked fine away from the house and in the store. Skylar was very knowledgeable and did all she could to help me. Eventually, it was found to be a tower problem and was corrected by the evening.”
“My phone screen went black. I stopped at the T Mobile on Warrenton Rd. in Fredericksburg to see if I could get help. Although I am not a T Mobile client, the employees were friendly and helpful. They got my screen back on (it was a brightness issue) and I was on my way and very relieved. Many thanks!”
“Tinaya, Brandon, and Luis were very helpful!!! Our first time in Tinaya helped us until well after closing. GIVE THESE FOLX A RAISE! I will come back to this store for all of my needs given the chance, thanks y'all!”
“Customer service was outstanding. My wife and I came in with our newborn baby we were both extremely stressed we were paying over twice as much with Verizon. The store manager Yira was very patient and was able to Port our numbers over and really took her time assisting us and was able to get us two new phones. I highly recommend this location”
“I stopped by the store today, and Andrea was amazing. She was busy but still took her time with every customer while still making it personable and fast. she took the time to offer and bring my old man a chair to sit in so he’d be evolved in the conversation. i went to upgrade which i hadn’t done in a long so i had a lot of questions which she took her time with . she let me know what was available and which would be the easiest to manage and how the process was gonna go (which was pretty easy) she also let me know about the new WIFI and free tablets i had available. Her customer service and attentiveness was. 10/10”
“Justin, provided exceptional customer service and technical expertise. He was able to troubleshoot every issue I had , complete a new purchase agreement/add new line in less than 20 minutes!! Overall ratting is ?????”
“My name is Karla, I went to the cricket and I loved how Miss Fatima looked after us, she did a good job and took the time to explain things to us well, thank you very much, credit to Fatima.”
“They seem to always be friendly, seem to be very knowledgeable. I wish their services were a little cheaper but they're no different than any other mobile service other than they tend to work better in the area that I am”
“Great service, for all of your, vehicles electrical needs. Custom installations, stereos and custom lighting and so much more. Awesome guys at the shop, just don't play cornhole with them, you will lose?”
“Ariel went above and beyond to help me a few days ago. She was very knowledgeable about all the products and helped me choose the best deal. I am very thankful for her excellent customer service!”
“If you get the associates to set your phone up you might have to go back because certain apps won't work then they will give you a email for your I phone you should have gotten the day before”
“Marci at this location has the best customer service I've seen in a long time! Shout out to her and the gentlemen with the braids that work there for an exceptional experience!”
“Spent 3 hours on the phone with boost mobile customer service trying to activate a new phone with no success. Walked into this store this afternoon and within 5 minutes Kay had my phone up and running. Thanks again. You're the best.”
“My phone was nearing the end of its Apple support and I went in to see what was available. Nichole was fantastic. She was kind and patient with this old guy who wasn’t familiar with Apples’ new product terms and she walked me through them. She explained how the new product was going to affect my plan exactly. I appreciate the time she spent with me. Great job.”
“Fantastic experience. Helpful knowledgeable staff. Devin and Tyler were patient, expressive with the process and helpful. Upgraded phone, added new phone with extra line and added OS watch.”
“Any problem or buy phones. Any company go here because this place has everything to repair phones, unlocked phones, used phones, email problems. this is the best place to go thanks help me recover my email.”
“Went to this store to get my Galaxy S20 screen replaced. I had a crack, which left pixelated streaks across my phone and eventually affected its swiping and use. I came to the gentleman here and they did an amazing job replacing the screen. Again, my phone was 4 years old. Now it's essentially brand new. It did cost for the part and labor but I was willing to pay that than 10 times the amount for a brand new phone. Would recommend coming back!”
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“I was very satisfied with Beth she made sure I understood what I was getting explained the bill and how much my plan would go up and was very patient with me cause I was asking lots of questions but overall Beth did a fantastic job in helping me Love my 15 plus coming bk soon to upgrade my son”