Fairfax Ace Hardware, established in March 2011 and owned by Craig Smith with over 20 years of retail hardware experience, serves the Fairfax, VA community and beyond. In 2022, the store renamed itself Fairfax Ace Hardware (formerly Twins Ace) to better reflect its connection to the local area. The store is known for its outstanding customer service, with staff dedicated to ensuring customer satisfaction. They offer a no-hassle return policy and are always ready to help with a wide range of needs. Customers frequently praise the store for having everything in stock and for the helpfulness of the staff. The employees are friendly, efficient, and knowledgeable, often going above and beyond to assist. For example, staff members are recognized for their superb customer service, whether it’s making a key, matching a screw, or helping with small repairs. One customer appreciated the staff’s assistance in identifying the right screw and nut, highlighting the helpful and attentive nature of the team. Several reviews mention that the staff take their duties seriously, always smiling and greeting customers warmly, creating a welcoming atmosphere. Fairfax Ace Hardware is seen as a helpful, reliable alternative to larger box stores, with knowledgeable staff ready to give advice and help find the right tools or supplies. Customers feel confident that they can find what they need for home repairs or maintenance projects. Overall, Fairfax Ace Hardware is recognized as a friendly, well-stocked, and customer-focused business that prioritizes service and community connection.
