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September 2023 by Mark H.
Pros: Nice neighborhood store. Decent selection. Glad they have a Starbucks. My favorite thing here is the fresh supply of jalapeño bagels. Recommendation: I think the front end employees would be able to more effectively engage customers -- ie, hear what other people are saying, needing, asking -- if they did not wear earbuds.
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April 2023 by Aisha M.
I had an amazing experience today with the Starbucks manager Ryan, who went above and beyond to offer his recommendations on summer drinks. It is evident that he takes pride in providing a top-notch customer experience!
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December 2022 by Jason R.
My review is for the pharmacy at this Safeway, the staff there are excellent. I know the store overall has some issues-but the pharmacy is not of them-they are the best. So, make note the 5 star is for pharmacy, the store itself only 3 stars. It could be better, and could be a lot worse. I grew up in the city, where the Safeway we had was terrible-the Twinbrook location is fair enough. Nova residents are spoiled.
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November 2022 by Zahid Ahmed
One thing that I like is their produce and fruits are always fresh and quality is top notch.
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October 2022 by Bon
The pharmacist is very nice and helpful. Downfall is only one counter for both pickup and dropoff. It takes time if you are in a hurry compare to Target CVS.
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September 2022 by Rich B
Went there for Starbucks coffee but no one was in the store at 725p. No one behind Starbucks, no one behind Safeway customer service and two employees chatting by the produce. Felt like I was in the movie "Get out" After 10 minutes someone finally came by to empty the tip can at the Starbucks counter but he wasn't a barista and said employees leave earlier than what's posted on the website. This strange encounter looked like some stealing going on so I left in a hurry before getting accused of anything.
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September 2022 by Wayne M. Schlingman
Love Safeway as a grocer. They hold a few things I like but cant buy other places.
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August 2022 by Lida Yang
The ‘closing manager(at least that’s what he calls himself)’ James is extremely rude. He asked me to pay for a Starbucks paper cup and kept harassing me. When I asked for his manager he said he is the manager, and he took the cup filled with boiling water from my hand aggressively and almost spilled boiling water over me without my consent. He kept following me and harassing me afterward, I had to put down my stuff and leave to avoid his harassment. If he is the manager of the store then this store is probably going out of business soon. If not then he is just another sad, untrained, lying and incompetent employee that is going to run the store down to the dirt.
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August 2022 by Sean M
Every single time I go at least one sale item rings up at regular price. Extremely frustrating. I wonder how many I missed and how many people with a large order are duped on a regular basis.
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August 2022 by David Nebhut
The self-checkout stations are a disaster. The scanner failed several times, and it was impossible to remove bagged groceries from the bagging area without requiring a reset by staff.
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July 2022 by Nathan L.
I am a regular at this Safeway--at least 3 times a week. I'd love for them to work on customer service/friendliness. Several of their cashiers are very nice, but one (female) assistant manager, I think, recently accosted me because I entered the bananas incorrectly on the self-service. This at a store that usually only has a single lane with a real cashier. What I wanted to say, but didn't is: "Maybe you should hire some cashiers then. I don't work for you. You work for us--the customer. Reality check." I will be going to Giant down the street from now on--where everyone is very nice and they have five or six cashiered lanes open usually. This Safeway can be very rude.
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May 2022 by Avis Fleury
I used to buy all my essentials here every day, its really low price compared to other grocery stores nearby.
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May 2022 by Brian Lee
Great customer services. Love the bakery here.
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April 2022 by Avis R. Fleury
I used to buy all my essentials here every day, its really low price compared to other grocery stores nearby.
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April 2022 by Anh Vu
Only 1 cashier but 6 self checkout scanners available. The floor manager always looks sad but he is super nice + helpful. Go support this local store.