“Doug showed us excellent customer service in helping our whole family get new phones! We appreciate the time he took helping us and by answering all of our questions! We definitely recommend him and the South Riding Verizon location!”
“One of the best T-mobile stores around! The store manager and his team couldn't have done a better job servicing my needs. Would highly recommend this location!”
“"Lee" and "Hose " staff's are awesome he is so kind and patiently serves the Customers, we are so.. happy with results.
All the staff are worked hard. Thank you.”
“The salesperson, Ziyad, help me a lot yesterday during my visit to the store. His customer service was outstanding. I was very happy and satisfied with the way he dealt with me”
“I had to pay my last bill of $0.33, and I couldn’t do it online, and over the phone they asked for $10 fee, so I stop by at this location. It took them 30 seconds and they were so kind and helpful. Thank you!”
“At the beginning of a year we had just gotten a new phone at T-Mobile, and needed help setting it up and reviewing our account with them. We were very fortunate to be helped by a worker named Francis. She was a very kind worker and with her magical touch helped us completely set up the new phone and review our T-Mobile account with EASE !! We are extremely grateful for her patience and help, she was a True TechWizard! THANK YOU :D”
“Brennan (sp?) was great! We brought my mom in to get a new phone which she was very hesitant about and he made the process so simple and easy for her. We really appreciated his knowledge about the products and their plan to make sure she got the right phone ????”
“I came to this Verizon store in despair thinking my new iphone15 pro max was broken beyond repair. Jannat assured me that she could fix it. She was the most polite salesperson that I have come across in a very long time. She fixed it and explained to me what the issue was. I left the store happy and satisfied with her professional assistance. Thanks again Jannat.”
“Ali was on his own the night i came in, I was greeted, & had nothing to do so I didn’t mind waiting. I could tell he was busy working on 3 lines for the customers in the store already. He ended up working with both of us patrons simultaneously, diligently, & efficiently.He was so patient & kind & I’m very appreciative!Probably the easiest experience I’ve ever had w Verizon. [bc trust me… working with Verizon for corporate accounts is infuriating lol]Thank you, Ali. As-salamu alaikum.”
“I buyed T-mobile home internet. @Cam was super helpful in connecting to customer support, doing the needful, and helping me in having smooth transition to home internet.”
“Had to come here since one loudoun store shut down. But i got the help i needed. :)My black WiFi modem i got in 2021 was apparently causing issues with getting signal, so i reached out to Customer service and they told me to get a replacement box ( which was the new white pretty one) told me to bring back my old equipment and got sent off. Now i have great signal and I'm content. :)I'm sure the 1&2 star reviewers just wanna make workers look bad, when they're probably the problem. Yelling at the staff isn't gonna solve anything just an FYI”
“Super patient and friendly staff! They take the time to make sure that they get your service right. I just switched all my cel plans to Verizon, including my son's new Gizmo watch. Ask for Sully!!!!”
“Fabricio was incredible in handling my internet situation in my temporary apartment. He is very knowledgeable about different plans and payments. I was able to walk-in and get great service that day. Months later, I emailed him with questions about my internet bill and he called me within minutes to answer my questions. Great experience all because of him!”
“Had a problem with my phone which turned out to be a SIM card and they replaced it for free. Likely the first time I've gotten out of the Verizon store without having to pay something. The staff was quick and effective and fix the problem the first time.”
“Zabi was extremely helpful and knowledgeable today. I needed to figure out how to put updates on my phone so it would work in my CarPlay again. He was patient and kind. I want to give him recommendation for this kind treatment and his politeness to me. He also explained new phones and my options for new plans. This store has helped me a weak times in the past and they are all very professional and easy to work with, so thank you Verizon! .”
“This is the spot to go too! Don't waste your time online or on the phone. Walked in looking for a business line. I was greeted by a gentleman name Stevie. Super knowledgable, and extremely professional. I was in and out with his process. Lets not forget the additional discount he qualified me for! Never realized I was over paying. Super glad I ran into Stevie.”