“I typically bank at another location, but their debit card machine was down and I was referred to this location. The staff and experience was more than satisfactory! It was outstanding! I rave about the Chattanooga location, but the Hancock Plaza location is excellent also. Both locations are in uniform with their superior customer service and eagerness to help. I love this bank!!”
“I have had nothing but positive experiences from this Credit Union. I was a bit skeptical when they merged with Chesterfield Federal Credit Union, yet after the merger, I continued to receive the same service I had come to appreciate. When I was getting ready to open a business account, I had considered going elsewhere, but the folks at this branch have been so kind and helpful that I opened by business account there. While there was a period of time in which check deposits were delayed in their availability, once I got past that period of time, every deposit has been smooth. One of the ladies there even recommended a simple account change that helped me earn a sliver more interest than the account when I started it. I don't regret my decision at all. My little one likes them as well. Every time I visit, they always give her a lollypop without even having to ask. It may sound trivial, but it makes my daughter's day when she gets them. While most of my banking through VaCU is online now, when I visit a branch, this is the one I prefer.”
“I normally go to the Ironbridge Rd location, the people are friendly and can always help me with whatever questions I may have ! I especially love to deal with Donna Smith, she’s absolutely the best, very professional, knows her stuff & is a kind caring person, I appreciate her greatly !”
“To Art for the Journey, a growing community-centered nonprofit organization, TowneBank has made a world of difference. From our very first meeting with the corporate staff it was evident that customer service, professionalism, uber-fast follow through, and gracious old-fashioned human connection would be at the core of our banking relationship. Angie Collins, Senior VP and Gabriel White have been truthfully the best bankers we have ever had. With in-person meetings, and swift & ready email support, they have greatly helped our organization with our rapidly growing banking needs, as well as ancillary business support needs like insurance and investments. Matt Clark, Chesterfield President has directly provided us his time and interest in our work, and it is very clear to us, he has the community at-large as his personal interest and involvement. Brenda Fulgham, TowneBank employee serves as a volunteer with Art for the Journey, and is a part of the community-minded team at TowneBank.The physical bank buildings are gorgeous, and welcoming, and every staff member is professional, gracious, and clearly eager to provide the best possible level of customer service. We highly recommend TowneBank for corporate or personal banking because they are far and away the best bank in our region, not only because they are architecturally stunning, but mainly because of the wonderful people and amazing customer service!”
“I really enjoy this Credit Union! Since becoming a member, there has never been a time where I wasn't greeted and assisted with patience and the upmost respect. My family and I also enjoyed hanging out with our Financial Manager, Roman at the VCU Rams game in the Union's Sky Suite. I highly recommend!”
“We did a wire transfer yesterday and even though it wasn't the smoothest of transactions, Kim did an excellent job on her end of the endeavor. Kim has a upbeat and positive attitude and helped us with other banking services with clarity and energy ✨️”
“Good Morning!I just want to say that the outstanding crew at this location are "AWESOME"!! Mrs. Angie, Mrs. Denise and the "AWESOME" staff are the best. They are very super helpful, always greet you with a smile, have "EXCEPTIONAL CUSTOMER SERVICE" and always go the "EXTRA MILE" for their CUSTOMER'S!! I'm so glad to be a part of their family they realy care about their customer's!! Thank you so much guy's!!Caring is Sharing,Carmine Talley”