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“I was having some issues with missing items from a packaged and couldn't get help from customer service online. Came to this store, had 2 reps help, the second one Janelle asked me to get some information then disappeared and never came back. Jadiah started helping me at that point and went above and beyond to help fix it and answer all my questions!”
“Mya was absolutely exceptional! I have never met a customer agent more knowledgeable or kind and caring. I will always come back to this store because of her. Thank you Nya for your patience and kindness!”
“Brandon was so patient and so helpful. We were transferring service from Straighttalk to T-Mobile and it was not easy.
Brandon new his way around our Relic Samsung Galaxy 8 and 10 models effortlessly! I was indeed impressed. Thank you Brandon for using your Superpowers for good!”
“Hands down the best customer service! Anthony and a few other gentleman there have gone above and beyond to help us with a situation that we have not been able to resolve for months over the phone! They were patient and very helpful. If you too have become frustrated with Xfinity customer support over the phone please go in and let the staff at this location help you.”
“I had an issue with my phone messaging, I googled followed the instructions, nothing, I called Verizon the representative was with me for about 2 hrs, we tried everything, rebooting, restarting, clearing cache etc etc even with a technician then they finally said I must go in person. I asked some coworkers at my job that are tech savvy & nothing. So I stopped by at a phone kiosk in a store, they knew nothing on how to fix it, so I finally went to this Verizon & I explained to this young lady my situation & how I didn't want to lose the piks & videos of my family I had in my messages because I hadn't downloaded them. I was beyond frustrated, saddened & exhausted & in disbelief that not one single person could correct it. She was as surprised as me when I showed her... Well low & behold she turned out to be a Tech Wiz. She did this & that & VUALAAA. Problem solved in less than 5 minutes. You were not only professional but above all patient & compassionate, by not only hearing but listening to my concerns. Thank you so much "Tequila"”
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“Ms Gabrielle was very helpful! I had questions about transferring all my information to a new phone, and she was more than happy to explain the process. 10/10 great service!!”