Victra, a Verizon Authorized Retailer in Chesapeake, VA, is known for providing a positive customer experience. Customers appreciate the knowledgeable and friendly staff, especially associates like Lizzie R. and Julio, who are described as helpful, professional, and patient. They assist with a full range of wireless devices, including phones, tablets, accessories, and device protection, offering clear explanations and personalized service. Customers highlight the store’s excellent customer service, noting staff members are courteous, efficient, and well-informed about the products and services. Many mention that their visits are always enjoyable and that staff members go above and beyond to answer questions and ensure satisfaction. The store's commitment to connecting customers with the right technology in a trustworthy and fun way is evident, and staff recognition for their dedication is strongly implied. Overall, the store has a reputation for friendly, knowledgeable service that keeps customers coming back.
Always a pleasure to come in and get everything settled. Friendly, knowledgeable and helpful.thankful for Lizzie and Catherine
June 2025
Lizzie R. was great. Very helpful and professional. Informative when it came to answering all my questions. Best associate at Verizon.
June 2025
Got a new phone today, and the service was fantastic. Lizzie R. at Verizon was great. She was helpful, informative, polite, and professional. Thanks Verizon.
