Mobile Phone Accessories in Chesapeake, VA

“10 STAR service with Shawn at this Verizon location.
Shawn is literally the epitome of great customer service. I’m taking the time to write an extensive review, because the level of quality and consistent customer service that he provided is what is keeping me as a Verizon customer…I am so impressed by his character and commitment, I hope his management sees his value and potential because it is unparalleled.
I came into the store a couple of months ago with one of my children’s phone malfunctioning. Shawn was a superb at this visit as well as the subsequent months that followed. He understood my fixed income and worked a deal that allowed me to upgrade a phone as well as replace my child’s phone with minimal increase to my phone bill. He was not at all pushy with any of the products or services and I could actually tell that he was sincere, he wasn’t attached to ‘making the sale’ with his only attachment to an outcome was that my needs were being met.
There was a snafu during the transaction that caused me to lose one of the rewards that I had on my account that shouldn’t have been taken off during this transaction. I left with a promise that he would work with me to get it resolved and he kept his promise through many more interactions and three-way calls to the corporate help center.
On the first call to get the issue fixed, he had the patience of Job (from the bible) – I wanted to lose my temper several times with the representative on the other line, who it was clear that English was not her first language, thus causing more frustration in communication. I am not exaggerating, when I share that Shawn very respectfully explained and re-explained the issue to the service rep, who was being rather challenging, at least 10 times; And this was even when it was clear the rep herself was talking in circles about the issue. He was on the line with the rep for over an hour and we left that call with a temporary fix, a service ticket, and a plan to call again next month. He was so polite, explaining that he was there to be a team with their office and he was just doing his best to support his customer with what should have happened with the phone changes. Having taught leadership and communication at a large organization for many years, I was super impressed in how he was treating and handling this rep, truly coming across as patient and as a team player even when it was clear that the rep was in the wrong; I felt like screaming at her at some points because of her attitude and complete lack of understanding when it the situation was explained multiple different ways!!!
The next call went much better as the rep quickly understood the issue and again temporarily fixed the issue with the hope that the next time, we called the situation would be permanently resolved.
Shawn went out of his way to remind me to call him at the designated time to ensure the monthly bill would be adjusted. Thankfully, at this last connection point, Verizon permanently fixed the billing issue.
Never have I been taken care of as a customer with this very high-level quality customer service that was consistent each time during our interactions and engagement with his other team members. Shawn’s discipline and intelligence (cognitive and emotional) is really something to be applauded, admired and replicated. Verizon should literally use Shawn as the gold standard for training new employees – if they did, I’d bet they would have a lot more customers, happy customers!
Thank you, Shawn, for making my Verizon experience 10 Stars!!!!”

“This store was very helpful, and was very friendly. I am a new customer and I will surely make that store my preferred location when buying any accessories. I have also already referred several friends and family members to this location!”

“I would certainly recommend this to family and friends and friends and family of their friends and family. Quality service quality materials and this company certainly has the respect of my devices and myself!When your devices are damaged Mr. Fix-it makes timely repairs. This is definitely the place to go for quality service and materials for all your computers laptops digital LCD screens etc Apple and Android products.✅”

“My apologies to this location. I had made a bad repair review and it was actually for the Harbourview location and not this location. My bad review has been removed.”

“I’ve been with Verizon for over 5yrs! Contemplated for the past year how much cheaper it would be if I switched carriers. I’ve been to metro, boost and today cricket nothing urgent! When I tell you hands down Mia has the best customer service ever I was floored! It took longer than anyone had expected but that was of no fault of hers! I gave her the wrong code ?‍♀️.She apologized to me!”

“Went t Verizon and GOT THE BEST SERVICE…’!!! Pleasant, professional and FIXED EVERY AND MORE…!! I HIGHLY RECOMMEND GOING TO WZ968zz. Trevor & Cory …!!!”

“Everything was fantastic. Tyler was great! Helped me with everything I asked. He greeted me when I first walked in. Helped me set up my new watch. Was very patient with all my questions. I couldn’t have asked for a better experience. 10/10”

“I had a door to door salesman for fios try and set me up with phones as well, but he had my wife and I all sorts of screwed up, I’m not really sure what would have happened if we didn’t have the professional ability of Mrs. Olga to assist us! She was truly a blessing, thanks again Olga!”

“I had many wonderful experiences when I visited the ATT store in Chesapeake Square Mall. The employees there Jazz and Hector are the dream team!!! They were informative, educated on several scenarios, and presented me with multiple options that suit me and my budget. I can not wait to return to upgrade to my S24 with Jazz. See you all in a few weeks.”

“Had a wonderful experience working with both the manager, Tylique and Melanie last week. They were patient, professional, and personable while helping work through several issues/processes on multiple phones with our family. I greatly appreciated them going above and beyond to make sure everything was correct and to our satisfaction. I cannot recommend working with them more!”

“I went to 2 phone places one in Chesapeake square and one in Virginia Beach. The one in Virginia Beach quoted me $500 to fix an iPhone 14 Pro Max screen and the other one in Chesapeake square mall quoted me $250 but they didn’t have the screen. When I got to cell phone zone I thought I was gonna hear an outrageous price but they were very nice and helpful in total I spent $235 on my phone repair and couldn’t be happier. They don’t cheat you and they give you a screen that actually fits your phone. When I got my screen fix just a couple months ago in Virginia Beach they gave me a screen that rose off my phone about an 1 1/2 thick. The screen cell phone zone gave me it the closest thing you will get to an apple screen. I am so happy with the work that was done and the services I received. I’m glad to say I will be going back with future phone repairs.”

“Tiara was more than helpful and accommodating. She walked me through the process and helped me make the right choices when I was uncertain. She is everything someone like myself wants in a sales person and I am thankful. Hold on the this one. Phone is amazing and I'm glad I purchased it at this location. I left feeling comfortable and happy with my purchase. Thank you again Tiara it would have been probably less seamless if you weren't helping.”

“I enjoyed my experience at the cricket store in Sam's circle especially Amber! She was very helpful with all of the issues I had and solved them quickly with much knowledge.”

“Marley was exceptional at helping me out when I needed a new phone after I lost my previous one came in at 730ish and he stayed to make sure my new phone was up and running, many thanks to him and his customer service”

“Lizzie was very professional and with a smile, she made me feel comfortable. Because I was a wreck because I didn’t know where my phone was . Lillie eased my anxiety by helping me getting another phone”