-
April 2024 by Kelly Richardson
Made a trip to Plato's today. I always leave with a stack of clothes! I chatted with one of the owners today and she was super nice. I love some Plato's!
-
April 2024 by Iris Djamond
The store clothes and shoes quality are nice and reasonable, but I stand in opposition of your policy as it relates to you guys having too available restrooms and yet, they aren't permitted by your consumers. I had children with me who needed to use your facilities. This is not good customer service.
-
January 2024 by ̇
I started writing a long paragraph, but this business isn't worth my literature .Their business practice is ridiculous and the store stinks. Don't waste your time and just take it to goodwill, you'll get more writing it off on your taxes. You might have some luck if you're a 19 year old woman that dresses like a ho. $5 for a Carhartt jacket? ? Laughable.
-
December 2023 by Second Smiles Betta Rescue
I really enjoyed my trip to Plato’s Closet in Charlottesville! Kelly was so nice and went above and beyond to help me! I’ll be back!
-
November 2023 by Jaynae Wright
UPDATE: I spoke with the owner and he is just as combative and unwilling to accept that his business has flaws as he appears to be in response to a host of other negative reviews here. I love small businesses, but this review occurred after I had been graceful after multiple bad experiences. The owner, Scott, literally googled me (you can see this as he references UVA in his response to my review, when my review never mentioned UVA). He admitted that he googled me via texts. I posted one of these texts in the image section. His correspondence is terse and indigent.Easily the worst Plato’s I have ever bought or sold from. Beware: the return policy is abysmal - I tried to return items with tags still on them 5 days after my purchase with the receipt only to learn they only offer store credit for returns (no plato’s I’ve been to-about 8 others- has this policy). Also, until recently (I’d say from July to October) the business was rarely buying clothes- this was shocking given the sparse (compared to other Plato’s) selection in store. I’ve tried to be kind and give this establishment the benefit of the doubt as rude workers have told me they are understaffed and I’ve met that with grace and kindness, but this return interaction really severed my willingness to buy or sell again. Go to Uptown Cheapskate- better environment, clear system, solid return policy.
-
October 2023 by Dalton Kaiser
They’re unprofessional, they slack at evaluating your clothes worth because they’re “too tired to look at them”, and they close clothes drop off early without permission from the manager.
-
August 2023 by Daniel Castro
After my old review, Scott, the manager, responded and said he would help me out the next day. After bringing back my clothes, a lot more of them were accepted! I really appreciated it, this place has great service. All issues were resolved.Old review: Reviewing off of my experience trying to sell clothes. I had six pairs of jeans, (two of which were Levi’s) five tshirts, a Hollister polo, two pairs of dress shoes, two belts, (one genuine leather) and two pairs of swimming shorts. (One under armor) They only accepted one item, and gave me $3.50. I know that a lot of the clothes were a little wrinkled, but they were all in fair condition or better, most of them good condition. The employees were nice and helpful in explaining things, but they went through my basket in under five minutes. So I’m not sure if this location has new high standard for accepting clothes, mine were poorer quality than I thought, or if it was the employees for this shift. Pretty disappointed, so I’ll have to try again sometime.
-
July 2023 by Addie Pratt
I do not write many reviews. I was overcome with this experience, though.The vibes in here are rancid. The staff is mean. I usually always side with staff (-as a retail worker I know how tough it can be); but dear god. Woefully mismanaged. They take SheIn (and up charge it) but not quality brand name items … been to other Plato’s locations and always had a good experience, this is an exception. Hope they change staff
-
July 2023 by Kat Sjordal
very unsatisfied with the service here. was told to come before 12 with my clothes to be sold and when i came they tried to tell me they weren’t taking clothes anymore, even though i called 30 minutes before. then they “went” through the clothes and said they weren't freshly laundered, even though they were, and said that they pretty much didn’t even go through it and “left it how we found it”.all of this was done with a nasty attitude. not coming here again and i would recommend selling your clothes online to avoid this type of behavior. do better.
-
June 2023 by Lucy :3
I feel like this place is very hit or miss, especially with it's clothing. You usually only find one outfit that you really love, but you really like it, and Wear it all the time. Overall very 4/5
-
June 2023 by Lavender_Floofs
I feel like this place is very hit or miss, especially with it's clothing. You usually only find one outfit that you really love, but you really like it, and Wear it all the time. Overall very 4/5
-
June 2023 by Libby Liedtke
Love coming in here to drop off items now and then and to shop around. You don’t get a lot of money for clothes, but it’s better than nothing :) love how organized the clothing is to shop for as well! ❤️
-
June 2023 by Bizzare Budgie (Lucy)
I feel like this place is very hit or miss, especially with it's clothing. You usually only find one outfit that you really love, but you really like it, and Wear it all the time. Overall very 4/5
-
May 2023 by Loren Brickhouse
Would give them a zero if it were possible. The staff and managers are rude and disrespectful. Such a disgrace to the human race. Actually they were not damaged, I just bought them unless I was sold damaged clothing and they still had the tags on them. Just so happens I'm 5 months pregnant and needed a different size. Your employees gave the wrong information. Maybe you should have them trained better because them "not knowing your return policy because they are new" is not an excuse to give out incorrect information. Your manager was rude but I wouldn't expect you to take responsibility for her actions.
-
April 2023 by Jennifer Cooley
The staff was so nice, friendly and welcoming...The best yet, of any Plato's Closet I've been to.My daughters and I will definitely be back...??