Truck Rental in Chantilly, VA

“A rather large facility. I wanted to retrieve items from my U-Box container. I scheduled a couple of days I advance. So other than figuring out where to find my container, everything else was fine. The container as well held up well and my items were still in place from my CA move. Highly recommend U-Box. U-HAUL is less expensive than the other container providers. Thank you team U-Haul.”

“This location is easy to work with. They are friendly and always accommodating. During a recent vehicle rental, I later realized that I needed some extra equipment. I returned to the pick up location, advised of the equipment I needed and they were able to get me adequate within minutes.”

“SUPER Mixed Experience.PROS: The front desk guy was friendly. Took my reservation without issues. Didn't try to upsell me. I got everything I asked for in the truck, correct truck, correct dolley, right number of furniture blankets. Customer support on the phone helped me figure out the headlights very quickly (the instructions by the knob led me to believe the knob only controlled the lighted in the cargo bay. You just pull it out lol)DOWNSIDES: When I went to pick my truck up after hours, the app was excessively difficult. You have to have someone else who can verify you AVAILABLE TO ANSWER THE PHONE (at least I did, while I was on the phone with Customer Support) Since I was moving by myself, this was difficult. My parents were asleep, my closest friends asleep or on other continents. If i had known it was a requirement, I would have scheduled pickup for another time. I got a co-worker to help. I was on the phone for about 45 minutes.Once I got into the Key Box - it WAS EMPTY. This really threw a wrench into things. I did get the truck the next day, and it was in good condition, and the customer support people on the phone were nice, and the guy at the counter apologized but... I don't think it should have been so difficult. How much of my experience is Uhaul's fault for their app? How many stars do I take off for 2 hours of inconvenience? Mistakes happen, so I'm only taking 1 star off...”