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“The assistant, Pablo was able to answer all questions and cover various savings options quickly in a process that normally takes a long time when you’re buying a new phone. Mine was a great experience.”
“Danny is very nice and professional (in my opinion). He was also very patient with us when we had trouble trading in our phone, and he worked with us step my step in order for a successful trade in. Will definitely be coming back”
“Amazing shop! They fixed my PS5 in maybe 2-3 days. Professional staff and a very smooth experience. I’ll definitely be going back for any of my tech problems. Thanks again for being so awesome! I’m now able to stream again. ?”
“I had the best Sales Rep, Simranjit! He was extremely thorough, knowledgeable and helpful throughout the entire process. He took his time with me to make sure that I got what I needed, and made sure I was aware of everything involving my transaction. He's hands down the best rep that gave me the best service. I recommend talking to him if you have any questions or concerns regarding your account!”
“Alejandro the Store Manager has been incredibly helpful to me as a new AT&T customer, thank you.The store have always helped me out with any issues I’ve had on my account. Thank you so much!”
“I had a great customer service experience at my local Cricket store. My sales person was extremely competent at both the technology and in handling our sales process. Two days later I went in again and, once again, had a great experience. The store was overrun by customers and our sales lady juggled serving multiple customers while also setting up my newly purchased phone. Kudos to Cricket...”
“I went to the store to get a charger and was greeted warmly by the new store Manager Sammy. He was awesome. He helped me choose the best cable for my phone and went over my options for getting a new one. Even though the store had a few other customers in it, I did not feel rushed because Sammy took his time. This was a completely different experience than I have had at this location. They really got a good one with Sammy. I will be coming back with my family and friends for his assistance and expertise!”
“Recently had to get a new phone. Jennifer at Cricket was friendly, patient, knowledgable and professional. I love Cricket as a service provider and their customer service is exceptional. The Fairfax store is in a super convenient location, too.”
“I had a great experience in store with Madison! She was professional, courteous, and helpful with my issue with my iPhone. It’s great to come into the store and have assistance with my iPhone. Thank you Verizon Fairfax store!”
“The best service in this store; I transferred my Boost Mobile number to Cricket super quickly since the representative gives you a lot of help, thank you very much Sandra for helping me ”
“Best phone repair place you can go to in the area. employee was wonderful and did absolutely everything in his power to help me, prices were good as well. i felt like i was just getting helped out with a problem by a friend and not just a random customer. very thankful!”
“If I could give them more than 5 stars I would. Amazing workers, excellent customer service, very informal and they will let you know what exactly needs to be fixed in your phone. Will be recommending them to my friends”
“I recently visited the Verizon store to transfer four lines from T-Mobile, and I had the pleasure of being assisted by Steve Perez. Steve did an exceptional job throughout the entire process. He was knowledgeable, patient, and very attentive to our needs. The transfer went smoothly, and Steve ensured we understood every step. His professionalism and friendly demeanor made the experience enjoyable. I highly recommend asking for Steve if you visit this Verizon store. Thank you, Steve, for the outstanding service!”
“Jackson at The fair lake center a t and t was amazingly helpful. His attention to detail in listening to my issue was spot on. He helped me to resolve, said issue. And I appreciate his help and attention to detail. Thumbs up to Jackson.!”
“While the store didn’t have in stock the exact phone I wanted, I did opt to get one they did have since my phone was going to “die” any day now. Greg at the store was very personable and knowledgeable and assisted in the whole process”
“Chris james at the CENTREVILLE clock tower location is a must see agent for your AT&T needs. Very personable and professional. I was truly impressed with the level of service I received. He listened to my needs, and customized the perfect plan for my daughter and I. Go see Chris. 10 out of 10 service”
“AT&T is a great store with knowledgeable staff, who were able to identify the damage with my older phone, and offer me a new phone at a reasonable price. Even though I ended up buying my new phone, they were helpful and transparent in helping address my concerns, and walk me through billing and setting my new phone up.
The only issue I’ve had with this place was that, a few years ago, I had an employee named Rusty who ended up stealing my mom’s credit card once, but hopefully he was fired.
Great service overall.”
“Exceptional customer service! The assistance provided went above and beyond my expectations. I highly recommend Katie and her outstanding support! She is awesome and very welcoming!”
“Well, that was my first time visit to their store. I was attended by Afnan Mahmood and he followed up from begining till my phone got fixed completely. I went there right before their closing time on Saturday evening. But Afnan make everything easy. He was very friendly. They closed Sunday, By Tuesday I picked up my phone withvery reasonable charge So, at this point I totally trust them with their work. And ofcourse will visit them to check out the phone accessories time to time.I will give 5 Star for both Service & Repair⭐⭐⭐⭐⭐”
“Mario Gomez, wonderful customer service!! Very knowledgeable of his job, and excellent skill set. Overall great experience, I left with more understanding of my phone and how it works. I’m going to recommend all my friends to come here and to Cricket . Mario is a great guy.Sincerely GratefulTeria”
“Jes the store manager was exceptional. We got a phone elsewhere and Jes had to correct their omissions.
She was very knowledgeable, professional and helpful. We would not have been able to function without her assistance. We should have come to this store and Jes from the beginning.”
“I called so many people before calling A+. He actually listens to you and explains the process. Very nice guy. He wasn’t able to help me but he helped me understand how and why and what to do next! Great service and trusted person.”
“A wonderful experienced I received from AT&T. I highly recommend you to come to this AT&T store.
Shaquan Best customer service.
Thank you AT&T”
“I can't say enough good things about at&t store Fair Oaks! I use them for both tablet and phone. Seth was beyond caring, knowledgeable, helpful and professional and provided me with excellent value. Hassle free and a great experience.”
“I went into the store because I needed help buying accessories for my new phone that I also got from the store and they were beyond helpful and recommended me the best products to use. I am glad they did because I dropped my phone in concrete and it is still in good state!!!”
“I came to this Verizon store in despair thinking my new iphone15 pro max was broken beyond repair. Jannat assured me that she could fix it. She was the most polite salesperson that I have come across in a very long time. She fixed it and explained to me what the issue was. I left the store happy and satisfied with her professional assistance. Thanks again Jannat.”
“Manual was very attentive. Assisted me with all the options for upgrading to a new phone and then assisting with transferring info from one phone to another. Great customer service.”
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“Naim was great, very helpful and knowledgeable. The repair was performed immediately, the price was affordable too and I got a call the job was complete before the anticipated time. I really had great experiences at this location and highly recommend to anybody!”