“We received quick and excellent service for an urgent banking matter. I especially want to recognize and thank Marco for his thorough technical knowledge of the subject matter.”
“I filled out a car loan application with NextMark. Immediately, I received a call.The usual route of sending in two current checks was done. Credit scores checked. Loan was approved.The loan officer was so sweet and professional.She walked me through whatever it was, that I didn’t understand. The APR very good.Now, I got my car.Thanks Semira Abegaz, what a great job!”
“Nothing but great things to say about the loan rates & service NextMark offers which were the lowest I could find anywhere time and time again. I've been working with Odilia Ventura for the past almost 4 years and she's been an absolute blast to work with and is super helpful - can't recommend her enough!”
“Had read the dismal reviews and was hesitant to go to this branch to conduct some mundane account business. But because of its proximity to my home I decided to drop in. My experience was a pleasant one....checked in upon entering and waited no more than 2-3 minutes before a young man introduced himself and asked me into his office to discuss my needs. Of course I can't recall his name.......but he was polite, knowledgeable, and attentive. He easily took care of the issues that I needed addressed and, with that, I was on my way. I'm sure that the negative reviews that have been posted were posted for good reason. I simply wanted to share a positive experience for the branch.....”
10AM - 2PM
12000 Government Center Pkwy #266, Fairfax“Juan Helguero is extremely helpful and has assisted with so many questions for multiple years! My experience here has been wonderful! He should be a manager here!”
9AM - 5PM
6225 Brandon Ave Suite 140, Springfield“Staff were attentive and helpful! Lobby could be better arranged tho, especially to allow guests to exit after seeing the teller without having to brush past other guests waiting in line.”
“Our experience with CUMA was outstanding. We worked with 5 separate banks to refinance our home, and none of the others came close to matching CUMA in customer service or rates. Our loan officer (Damion) and processor (Jacqueline) were courteous, helpful, and responded quickly to my many questions and requests. And most importantly, we got an absolutely killer deal on our refi, both on the rate and closing costs.”
9AM - 5PM
7940 Jones Branch Dr, Tysons“I've been a member of PFCU for many years, maybe 50 years, and it's the best. Find a location near you or login and bank electronically. Either or both are easy and convenient.”
9AM - 5PM
8410 Old Keene Mill Rd, West Springfield“Very nice!!! The assistant branch manager took the time to explain how my CD works, and what would happen when it matured, plus how I could roll it over. All that worked. I really appreciate the time and patience she showed, plus that Andrews offers this nice Generator CD program!!!”
“First Baptist Church of Vienna has continued to have such a positive impact on the community during the pandemic! They have continually given out free meals to community members, those who are elderly, and those who are sick and shut-in. They have also actively participated in the social justice movements, and have been a positive voice for change. Not only this, but they have also continued with Multiple worship and fellowship opportunities throughout the week!”
“I have banked with true energy Federal Credit Union for over 12 years now and I would never go anywhere else to start with the call center is phenomenal all the girls Veronica Charlotte Juliana and Tania are patient courteous smart and extremely helpful I've also had the pleasure of dealing with the branch manager who was one of the most knowledgeable people I've ever met in banking they're really there to help I needed a car loan once to get to and from work and my credit wasn't the best but they believed in me and took a chance and because of that I am where I am today I might also add that I moved to Florida 3 years ago but I still bank with true energy Federal Credit Union I am a customer of theirs for life”
“I needed a Medallion Signature Guarantee and the manager was awesome. I expected it to take some time but it took 5 minutes. I had enough paperwork with me. Thank you AFCU!”
“I applied for a new-car auto loan through the NFCU website and I went into this branch to retrieve my loan instrument/funding. Coree, an employee of the branch, carefully walked me through very specific steps to properly present the instrument to the dealer. Her attention to detail saved me time and prevented future frustration. I was so impressed by Coree's service that I did not even consider using the dealers funding offer.”
“The whole team at the Lake Ridge location is fantastic. Top notch service and hospitality. Whoever says the opposite, they’re just having a bad day. A special shout out to Jayson for always going an extra mile with his service. This man deserves a promotion. Love this branch. 100% recommend it”
“Hands down the BEST branch!!! They are friendly and welcoming! I am exited every time I enter this branch with the amount of positive energy from everyone there! I'm not sure what is going on with others writing negative reviews but truly this branch is phenomenal!Thank you to everyone there!!! You guys are awesome!”
“I love my bank and have been a member for 20 years now and the only complaint I have now is that our Manassas Branch needs to reopen on Saturday so that we don’t have to drive all the way across the county to Dale city when we live right by the Manassas Branch. Please bring back our Saturday banking availability, we would so be grateful.”
“Everyone who works here is so friendly! This particular location is located on the first floor of 8115 Gatehouse Rd. I don't like that you have to park in a parking garage to go to the bank, but it's better than not having a bank nearby at all! It can be tricky finding the place. Get off on floor 1* and go toward a hallway that has a bunch of framed portraits (I think its photos of school district members or something. It'll be all the way down that hallway.”
7:30AM - 5PM
3300 Gallows Rd, Falls Church“Just had the fortunate experience of speaking with Customer Service Representative Berniece. She was pleasant, patient, understanding and helpful. You made a difference in my day. Thank you so much.”
9AM - 5PM
12520 Dillingham Square, Woodbridge“I had the pleasure of working with Celeste Riley and Elizabeth Maryam at my bank, and I must say they both exceeded my expectations. Their dedications and willingness to go above and beyond to assist me were truly remarkable. They were not only professional, but also displayed exceptional customer service. I appreciate their commitment and the outstanding support they provided. They are a valuable asset to the bank, and I highly recommend their services to anyone seeking assistance.”
“A very professional place with very helpful and patient staff.The one big thing I appreciate about Apple Federal Credit Union (AFCU) is that they have a very smooth and reliable process which is customer-friendly and easy to follow.You can make sure that your needs are taken care of in the fastest and most convenient way.Thank you AFCU. ??”
“Your entire staff at the Vienna Branch! We opened a new checking account and feelyour Bank RepresentativeEnrique is a true asset to yourCredit Union and explainedall of our questions. Enrique ranks a 5 Star Score and please thank him for hisBanking Expert! Truly an asset!J JonesL Stern”
“I have enjoyed the services of PenFed Credit Union for many years. The service is excellent in person, online and by phone. Use the mobile app is user friendly and professional.”
“I only gave 5 stars because of Lorene Bridges come see her she was very helpfulShe helped me with my request while the manager said she can’t help me even though it was the same inquiry”
“Had some critical last minute banking needs that needed to be met before the holiday, I was very lucky that I had gotten to meet and work with Maria, she was incredibly helpful, and super sweet. She had stayed a whole 30 some minutes with me after closing time just to help me. Thank you, and Happy Holiday’s AFCU.”
“Needed to make some major account changes for my elderly father.Had the great pleasure of meeting and working with Juan Saravia & Todd Holden! They were both very professional and knowledgeable! I also decided to open an account! Thanks to Juan & Todd and the NW Team!”
7:30AM - 3:30PM
7596 Colshire Drive MITRE, 4 Lobby, McLean“I'm not sure which department is appropriate to send this note to. If this is incorrect, please forward my note to the right person.I am writing to commend Doris Re. My wife, Joy, has been a member of HFCU since around 1970 and we have never met an individual who has been so knowledgeable, attentive, responsive and courteous to our needs and questions as Ms. Re.Others have tried to help but have often had to transfer us to one or another more experienced person. When we reached Ms. Re, she not only was able to answer our questions immediately, or refer us to the appropriate person (who answered us right away), but made very educated suggestions about how to transfer some of our savings into accounts with better returns and do the actual transactions for us.I understand Ms. Re has been ill for a while. When we attempted to contact her and were unable, we felt very much at sea. When her health improved, she contacted us and took care of our requests right away.We hope she will be better soon and be able to continue for many more years with HFCUShe is so good and should have a well-deserved raise!Sincerely, Michael and Joy Greene”
Open 24 hours
1007 Electric Ave, Vienna
“Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.”