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“We received quick and excellent service for an urgent banking matter. I especially want to recognize and thank Marco for his thorough technical knowledge of the subject matter.”
“I highly recommend going to Odilia Ventura. She’s very professional, attentive, and an absolute sweetheart. She helped with my credit application & I'm incredibly grateful and happy. Thank you!!”
“I filled out a car loan application with NextMark. Immediately, I received a call.The usual route of sending in two current checks was done. Credit scores checked. Loan was approved.The loan officer was so sweet and professional.She walked me through whatever it was, that I didn’t understand. The APR very good.Now, I got my car.Thanks Semira Abegaz, what a great job!”
“I've been a member of PFCU for many years, maybe 50 years, and it's the best. Find a location near you or login and bank electronically. Either or both are easy and convenient.”
“Juan Helguero is extremely helpful and has assisted with so many questions for multiple years! My experience here has been wonderful! He should be a manager here!”
“Very nice!!! The assistant branch manager took the time to explain how my CD works, and what would happen when it matured, plus how I could roll it over. All that worked. I really appreciate the time and patience she showed, plus that Andrews offers this nice Generator CD program!!!”
“The whole team at the Lake Ridge location is fantastic. Top notch service and hospitality. Whoever says the opposite, they’re just having a bad day. A special shout out to Jayson for always going an extra mile with his service. This man deserves a promotion. Love this branch. 100% recommend it”
“I had the pleasure of working with Celeste Riley and Elizabeth Maryam at my bank, and I must say they both exceeded my expectations. Their dedications and willingness to go above and beyond to assist me were truly remarkable. They were not only professional, but also displayed exceptional customer service. I appreciate their commitment and the outstanding support they provided. They are a valuable asset to the bank, and I highly recommend their services to anyone seeking assistance.”
“I had such a great experience while I visited this firm. Some back story, I had gone to a different navy federal to apply for a credit card. Later, I found out that I was denied due to human error and some information of mine was terribly wrong in my application. I went in to the Springfield site on 22 May confused and upset as to why I was rejected. I met with Sue Benhusen who noticed the mistake and helped me understand what had gone wrong with my application. After finding the mistakes, Ms. Benhusen informed that she could fix it. I walked in to the building upset but left happy with my original request approved and one step closer to saving money and improving my credit. Job well done!”
“Just had the fortunate experience of speaking with Customer Service Representative Berniece. She was pleasant, patient, understanding and helpful. You made a difference in my day. Thank you so much.”
“I needed a Medallion Signature Guarantee and the manager was awesome. I expected it to take some time but it took 5 minutes. I had enough paperwork with me. Thank you AFCU!”
“I have banked with true energy Federal Credit Union for over 12 years now and I would never go anywhere else to start with the call center is phenomenal all the girls Veronica Charlotte Juliana and Tania are patient courteous smart and extremely helpful I've also had the pleasure of dealing with the branch manager who was one of the most knowledgeable people I've ever met in banking they're really there to help I needed a car loan once to get to and from work and my credit wasn't the best but they believed in me and took a chance and because of that I am where I am today I might also add that I moved to Florida 3 years ago but I still bank with true energy Federal Credit Union I am a customer of theirs for life”
“Hands down the BEST branch!!! They are friendly and welcoming! I am exited every time I enter this branch with the amount of positive energy from everyone there! I'm not sure what is going on with others writing negative reviews but truly this branch is phenomenal!Thank you to everyone there!!! You guys are awesome!”
“Had read the dismal reviews and was hesitant to go to this branch to conduct some mundane account business. But because of its proximity to my home I decided to drop in. My experience was a pleasant one....checked in upon entering and waited no more than 2-3 minutes before a young man introduced himself and asked me into his office to discuss my needs. Of course I can't recall his name.......but he was polite, knowledgeable, and attentive. He easily took care of the issues that I needed addressed and, with that, I was on my way. I'm sure that the negative reviews that have been posted were posted for good reason. I simply wanted to share a positive experience for the branch.....”
“I have enjoyed the services of PenFed Credit Union for many years. The service is excellent in person, online and by phone. Use the mobile app is user friendly and professional.”
“Had some critical last minute banking needs that needed to be met before the holiday, I was very lucky that I had gotten to meet and work with Maria, she was incredibly helpful, and super sweet. She had stayed a whole 30 some minutes with me after closing time just to help me. Thank you, and Happy Holiday’s AFCU.”
“Your entire staff at the Vienna Branch! We opened a new checking account and feelyour Bank RepresentativeEnrique is a true asset to yourCredit Union and explainedall of our questions. Enrique ranks a 5 Star Score and please thank him for hisBanking Expert! Truly an asset!J JonesL Stern”
“I'm not sure which department is appropriate to send this note to. If this is incorrect, please forward my note to the right person.I am writing to commend Doris Re. My wife, Joy, has been a member of HFCU since around 1970 and we have never met an individual who has been so knowledgeable, attentive, responsive and courteous to our needs and questions as Ms. Re.Others have tried to help but have often had to transfer us to one or another more experienced person. When we reached Ms. Re, she not only was able to answer our questions immediately, or refer us to the appropriate person (who answered us right away), but made very educated suggestions about how to transfer some of our savings into accounts with better returns and do the actual transactions for us.I understand Ms. Re has been ill for a while. When we attempted to contact her and were unable, we felt very much at sea. When her health improved, she contacted us and took care of our requests right away.We hope she will be better soon and be able to continue for many more years with HFCUShe is so good and should have a well-deserved raise!Sincerely, Michael and Joy Greene”
“A very professional place with very helpful and patient staff.The one big thing I appreciate about Apple Federal Credit Union (AFCU) is that they have a very smooth and reliable process which is customer-friendly and easy to follow.You can make sure that your needs are taken care of in the fastest and most convenient way.Thank you AFCU. ??”
“Needed to make some major account changes for my elderly father.Had the great pleasure of meeting and working with Juan Saravia & Todd Holden! They were both very professional and knowledgeable! I also decided to open an account! Thanks to Juan & Todd and the NW Team!”
“I only gave 5 stars because of Lorene Bridges come see her she was very helpfulShe helped me with my request while the manager said she can’t help me even though it was the same inquiry”
“I have been a member since the 1990s and Mr. Sergio Reyes that works in the Kingstowne Branch in Alexandria VA is amazing. His customer service is the best I have ever seen at this branch. I recommend that he is promoted as soon as possible. You really don’t want to lose such a young gentleman with such superb customer service skills beyond his years.”
“This place is great. Came in today and needed to break a $20 into $1 bills. The guy who greeted me was super chill, went into the safe, and came back then counted out $20 in ones in front of me as if I had asked him for a bunch of thousand dollar bills. Great customer service.”
“Obtaining a car loan from Navy Federal Credit Union was a great idea and a good experience. I did need to ask for a manager and not general customer service personnel. Once I got to someone who could provide a change to my loan request, it was smooth sailing. The representatives were professional, informative, answered by questions and provided me with exactly what I needed. In a timely manner. I appreciate their efforts, professionalism, knowledge, and friendliness. I am glad to do business with NFCU and bank with them for savings accounts. Thanks so much for your great customer service!”
Open 24 hours
1007 Electric Ave, Vienna
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“Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.”