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“We received quick and excellent service for an urgent banking matter. I especially want to recognize and thank Marco for his thorough technical knowledge of the subject matter.”
“During my first visit to Bank of America, Mayson made an unforgettable impression with his exceptional service. Mayson’s welcoming demeanor and willingness to guide me through the banking process put me at ease. His expertise and patience in explaining various financial services were invaluable, making my first experience smooth and positive. Mayson's professionalism and genuine commitment to customer satisfaction left a lasting impression, ensuring that Bank of America will be my go-to choice for all future banking needs.”
“Every time I go to this PNC Bank I can always count on Kennedy to take care of all my banking needs and he always goes above and beyond on his customer service he is by far the best teller hands down”
“Had a problem with my ATM card. I went to this Branch on a busy Memorial Day weekend and found two very cheerful staff members ready to help me; both very interested in solving my problem. As other members were filing in, they quickly served them as they took time with me to solve two issues with my online and ATM issues. Was very impressed with their efficiency.”
“I dropped my WF credit card, and a kind soul turned it in to Jackie at the WF branch in the shopping center I was in. Jackie went way above and beyond, tracking me down to let me know, reaching me before I made it home. She told me one of her long time clients turned it in. With Christmas a couple days away, it could have been a disaster if she had just cancelled it without letting me know. Wish I could thank Jackie’s client, too, who saved me from unauthorized use. My WF branch closed recently, and I just found my new home branch. Thanks Jackie and WF. I really appreciate what you did.”
“Dear Stephen Samoy, I am writing to express my sincere appreciation for the excellent service you provided me when I recently opened a new account at your bank.Your professionalism, patience, and helpfulness made the process smooth and stress-free. You took the time to explain all the different account options thoroughly and answered all my questions in a comprehensive and friendly manner.I am very pleased with my new account and look forward to a long-lasting banking relationship with your bank.Thank you again for your outstanding service.Sincerely,Zahid Anwar”
“I have known many of the employees of this branch since it was BB& T. I am shocked by the low rating I saw when I looked up the number and I had to write a review. I have lived in NVA for over 40 years and never have I had better customer service than I’ve had with the associates at this branch. They know me by name, go out of their way to be helpful and they demonstrate great knowledge and professionalism. I highly recommend this branch.”
Open 24 hours
9510 Old Keene Mill Rd, Burke
Banks
“I've been an NFCU member for more than 40 years and have been in a lot of different branches all over the country, though I will say I don't go to the bank too often anymore because of online banking (NFCUs is pretty good there as well). The branch in Burke Centre has some of the friendliest staff around. Though it is nearly always fast, if you go on a Saturday morning like I did yesterday (1/7/2023) be prepared to wait. And even though I waited it wasn't too bad of a wait at all. This branch shares a parking lot with all the other stores in the strip shopping area (including a Giant grocery). There are even EV charging stations (2) in the parking lot.”
“I had very satisfying experience with Mayson Manickham at the Burke Centre Bank of America. The episode began in January when I detected fraud in my checking account. I met with Mayson, and he immediately froze my account Over the ensuing weeks. I met with Mayson several times to work out restitution of the loses that occurred. Mayson made numerous calls on my behalf to have actions taken to restore my losses. He explained what had occurred every step of the way, and reassured me that Bank of America would make good on the fraudulent losses. It took over two months and a lot of time and phone calls by Mason, and he kept me completely informed. He provided exceptional service. I have to add that the manager and employees were always friendly, courteous, and helpful.”
“My family & I have had accounts at this bank for decades. No one has ever been rude to us, in fact they are always kind, considerate & remember our names when we walk through the door. They called us when an account went below the $2500 minimum so I could transfer $ from another account & wouldn't be charged a fee. We even have a line of credit on our home through them which has been a life saver over the years. We highly, highly recommend them to anyone looking for a bank in our area.”
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“Today I had to visit this Bank Agency and I was very satisfied with the services they provided me. Ms. Ledis Gares, thank you very much for having resolved my case, from you I acquired a very nice experience and I want to emphasize once again the great development undertaken and the experience that the Bank provides to its clients. Forever my favorite and reliable "BANCO OF AMÉRICA" since 2004.”