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October 2023 by Joe M.
I can't say enough good things about Napa BP and their incredible team, especially Eric. From the moment I walked in, I was greeted with genuine warmth and a no-pressure atmosphere. Unlike other mechanics, they didn't try to upsell unnecessary services. Eric's expertise and professionalism were evident throughout the entire process. He took the time to explain everything in detail, ensuring I felt confident in the decisions made. This level of transparency and honesty is truly rare in the automotive industry. Napa BP has earned a customer for life, and I wholeheartedly recommend them to anyone in need of top-notch service.
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October 2023 by Corinn K.
I took my car in for a knock and shaking. I thought it was the tire and told them that. They said everything was fine and it might be the transmission. I took it to a transmission place. I just got a call to pick up my car. Transmission fine. The tire was loose. Also, at this Nappa BP, they changed my odometer to kilometers and buckled my seat belt. I DO NOT recommend this service shop.
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May 2023 by Carrie T.
Right now I would say they need people who work there to have better customer service. I asked about the BP Loyalty and the guy said I have to go online and then instead of handing me the pamphlet he tossed at me and I said thank you and he just stood there and said nothing. Rude
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February 2023 by Austin R.
This is the most unprofessional gas station I've ever seen the cashier was rude they won't let you use the restroom but they'll take your money all day long. The cash register credit card machine looks to have a skimmer on it and the cashier said I had to insert my card even though the Apple Pay logo was there. No thanks scammer
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December 2021 by Akil E.
BEWARE!!! BEWARE!! I took my car in because my temperature gauge was not reading the temperature of the car. They put it on the machine to see what the issue was. The end result was that I needed a new thermostat. The customer service agent is a shyster. He more than doubled the cost of replacing a thermostat. He quoted me a price of almost $800. The thermostat was replaced and I ended up paying almost $600. Drove my car away and my car overheated on the way home. Called him and he arranged a tow truck to pick the car up. A few hours later he called and stated that my car now needed a water pump. He quoted me a price of $1300 to replace the part. I told him I would come get my car and he stated I had to pay for the tow. This is where the customer service agent showed how unprofessional he is. We went back and forth about who was responsible for the tow. I then asked to talk to the owner and he stated "he wasn't calling the owner for this stupid stuff for a car that has over 200,000 miles on it." Long story short I ended up not paying for the tow. I ended up calling a dealership for quotes on the work that was done and they quoted on the high end $400 to fix the thermostat. $500 to fix the water pump. I STRONGLY ADVISE NOT USING THIS SHOP!! It's a same that NAPA's name is on the building because they are definitely not up to the standards that NAPA exhibits with there customers. BRIGHT SIDE: The mechanics do know their job.
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July 2021 by Dan H.
$96 for an oil change! "Oh, you should have used our coupon. Here's one for next time." Said I needed a throttle body linkage cleaning while I just had one done 5000 miles ago. Always saying you need another urgent service other than the one you walked in there for
