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8:30AM - 7PM
2711 Buford Rd, Bon Air
Mailbox Centers
“Sheena was the best associate for my fingerprints. She even took my daughter to the bathroom while I was in a time crunch. She went above and beyond her job duties and now I’ll be able to continue in my high six figure job. Thanks Sheena!”
“The attention of the staff was perfect since I do not speak English, they cared about providing me with all the necessary support to fulfill the delivery of my garments, thank you very much”
“Store may be small but the employees are always helpful with questions that you may have.
Typically have all the shipping supplies you would need.
Quick in and out with relatively short lines and wait times.”
“Taylor and Cody provided an outstanding customer experience. I completed all of my many package returns in under 5 min. Friendly, efficient, fast and courteous! My new go to location.”
“Denise helped me with some Amazon returns. I was not familiar with the process, but she was very knowledgeable and professional. She made my day easier and my return simple.
Thanks Denise
Les Hughbanks”
“Just walked out of this store after getting papers notarized. Daniel (horrible with names but I think it was his name) was efficient, personable and had me on my way in minutes, giving me enough time to write this review. Thanks!”
“I am very grateful that there is a UPS store located so close to where I live. I go there a lot lol. The people are always extremely helpful and friendly. I have never had a bad experience there. Even if there is a line I can tell that the person processing the packages is working hard.”
8:30AM - 6:30PM
3420 Pump Rd, Richmond
Mailbox Centers
“While at this location, I will admit it’s somewhat small. It does the job for what you are looking for.
Yes, I have seen employees be short with the customers, but every time that has happened it is because the customer has an extreme attitude over something that these employees have nothing to do with and it was always 100% the corporate side which they have no control over .
Many times I have asked for recommendations and the employees are always on top of what is needed and have very fast answers .
This seems to be high and from time to time are out of boxes or envelopes, which is understandable seeing how many people come through here on a daily basis .”
“Mr. Caylon was very kind and attentive to every question I asked him, he was always willing to help me with a good smile on his face and with very good energy. I could really see that he enjoys working with the company.”
8:30AM - 6:30PM
3126 W Cary St, Richmond
Mailbox Centers
“Tyrell helped me get a pool pump out of my car this morning! It was a huge box that my handyman put in my backseat late night! I accidentally ordered two of the same and Tyrell was so wonderful and happy to help! Thank you for hiring a team player and a polite young person who truly cares about his job! I hope you appreciate him as much as I did this morning! He is a true joy to interact with! Thanks again! Cathy”
“I want to commend Phillip Brown for his outstanding customer service skills. I specifically drive to this location because of his excellent work ethic. Phillip is always incredibly helpful, consistently offering assistance with a smile. His patience is remarkable, especially when customers are having a tough time figuring out how to ship their items. His dedication to providing a positive experience makes all the difference. Thank you, Phillip, for your exceptional service!”
“Everyone I deal with there is great. They are often severely understaffed. Yet are friendly. Remember folks, the people at the window are not in charge of staffing, the price of stamps or the late delivery of a package somewhere in Oregon.”
“I had my wallet stolen 12/23 at the Verizon Store in West Chester Commons. I live in Boston now so I was without ID, Credit Cards, money that was in my wallet etc. I had to have my husband send my passport to me from Boston as I had no way to get home. Needless to say it’s been very aggravating few days especially being Christmas. I have been sick and unable to go to the Drs due to no ID. I was trying to track my passport but was unsuccessful. I had tried to call the post office to see when my passport would arrive so I would know whether I would be able to keep my flight tonight. I decided to go directly to the post office this am at Sycamore Square in Midlothian. I had the pleasure of talking to Kendra. She was able to tell me that it was on the plane and when they expected it at the post office. I have to say she went above and beyond to help me! Kudos to her! Once again thank you Kendra from the bottom of my heart! You were an angel to me today.”
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“I recently moved to this area and must say that this UPS Store is one of the highlights of my transition. They are knowledgeable, courteous, helpful and even friendly at their busiest times. I actually enjoy going to this UPS store.”