Cell Phone Stores in Arlington, VA

“My recent experience with Boost Mobile has been notably positive, and I find myself compelled to share the aspects that contributed to my satisfaction. Firstly, the standout feature was the friendly and attentive staff. The level of customer service exhibited by the Boost Mobile team truly set this experience apart.Upon entering the store, I was greeted with a warm welcome, and the staff members were readily available to assist with any queries or concerns. Their approachability and willingness to help created a positive and customer-centric atmosphere, making me feel valued as a customer.Moreover, the staff demonstrated a commendable level of product knowledge. They were able to provide detailed information about the various plans and offerings, helping me make an informed decision based on my specific needs. This expertise added a layer of trust to the interaction, as it was evident that the staff was genuinely invested in ensuring customers make choices that align with their requirements.The efficiency of the service was another noteworthy aspect. Despite the bustling environment, the staff maintained a streamlined and organized approach, minimizing wait times and expediting the process. This efficiency added to the overall positive impression of Boost Mobile as a provider committed to delivering a seamless customer experience.In conclusion, my experience with Boost Mobile was marked by friendly and knowledgeable staff, creating a welcoming and customer-centric environment. The positive aspects of the service, coupled with the efficient operations, contribute to Boost Mobile's appeal as a provider that prioritizes customer satisfaction. I would undoubtedly recommend Boost Mobile to others based on this positive encounter, and I look forward to continued positive experiences with their services.”

“There’s a representative there by the name of Lisandro. I have to say it’s for employees like this that big name brands like T mobile are going to keep their business thriving for many years. Lisandro took away the stress I felt before walking into the store. 10 stars Lisandro thanks for your help”

“I recently visited the AT&T store on Glebe Road to upgrade my phone. On both visits, I enjoyed top notch customer services - first from Saiyed & then from Wasif (apologies if I didn't get your names spelled correctly). They were both knowledgeable and answered any question I had, while also anticipating my questions. They were thorough, and they were really nice. There's a good vibe in the store. Thank you both for your help!”

“Great store. Amar was excellent.
I was visiting Arlington, VA. I dropped my phone twice in a day and I could no longer receive a call. I panicked and called Cell Depot. Amar said to bring it right away and he could possibly take a look at it. He was 15 min. away. I was staying at AirBnB.

He diagnosed it and said everything was working on my phone. I was puzzled. Then he said the phone reception must be bad where you were when the phone couldn't make a phone call.

He showed me how it was working just fine. Therefore no need for a repair. Also he told me that my iPhone battery was old and he recommended a new one soon but it was not the reason for the phone acting up.

He did not hard-sell me the new battery and he took time explaining the condition of my phone battery. He also said that a bad connection was probably the reason for calls failing. He was right. I had a bad connection for my AT&T phone at my AirBnB place. I had assumed it was not working because I dropped my phone twice that day.

I asked him to install a new battery since I was impressed with his attitude of no hard-sell. He was very helpful and patient with a very anxious, upset customer (me!).

I highly recommend him. While I was waiting for him to install a new battery, Another customer came in and raved about him. Yep. I knew I came to the right store.”

“6/17
Had to return after Sam helped me. Ended up getting a new phone. Kim helped me she was amazing and patient. This location is the place to go if you want exceptional customer service!!!

Sam was amazing at quickly changing my Sim card to an electronic Sim card. I went in right when they opened and both of the gentleman were very pleasant. Welcoming! Thank you Sam!”

“Emmanuel went above and beyond to help me file a claim. I can't emphasize enough how much he came through for me when things were looking very dire. Easily one of the greatest professional experiences I've ever had.”

“Great service! I got support choosing an affordable plan, applying a FIOS bundle, and extra care from Mohamed! Thank you but helping me get ask my questions answered and updating my phone! ?”

“I have never seen an associate go to Great lengths as the Managing Store front Ruby, did for me Today.My account with Metro is under some technical review - and Ruby made sure I was excellently provided with the Right care and Perfect timing. Our issue was not resolved, due to the implications being outside of our hands - but I was assured I can come back and be further assisted when there is an available moment next week.Ruby quickly understood my issue and therein applied a Plethora of her knowledge in Metro Resource ASAP, making me feel like a VIP member amidst a day to day issue.I would gladly come back to this location simply for her ability to speedily resolve and upsell with a positive attitude.Best StoreFront ever! Thanks. A Million. !!!”

“I came in and worked with Samuel today, and he fixed my issue quickly. Prior to my visit, I had spent 2 hours with two different ATT customer service representatives on the phone trying to get the cellular to work on my new Apple Watch, and neither one of them were able to fix the issue. Samuel fixed it all within minutes while maintaining a friendly and professional manner throughout. It was SUCH a relief! Thank you, Samuel!”

“I stopped at the store on 01/04/2024 as I needed help with getting a sim card due to my lost phone . Malik was assisting me. Not only he welcomed me with a nice smile but also he was very knowledgeable and very kind and sympathetic to my experience. In addition the whole store felt like a nice and welcoming vibe. I would not go anywhere else if I ever need assistance. Thanks again! You are the best!”

“I highly recommend buying their overpriced screen protector, because anytime you crack it or need to replacement, they will fix it on the spot. This is my second time doing this, and I was in and out of there less than six minutes.

Normally, I just buy screen protectors on Amazon for a few bucks, but with this im set for as long as they honor the program.

Quick caveat though, whichever type you buy, regular or privacy is the one that they will replace.”

“The service of this metro pcs shop is the best so friendly really helpful staff I was there today for a family plan miss Lidia Tomas was so helpful I wish every business has a customer service like this”

“Micah was the absolute BEST! After a horrible experience with the Apple Store. I needed to get my replacement phone activated and he went above and beyond to ensure I left with an activated phone. Very personable, professional and knowledgeable.Micah will definitely get you right!”

“Jean Luc helped me get checked in and made me an appointment within 20 minutes, as I didn't have a working phone to do it myself. Alex was extremely helpful and even though this store couldn't do the repair, directed me to another store nearby where I could get same day service. Alex was extremely personable, friendly, and gave me honest advice about my phone and options I could take to fix it. I'd go back if I had any more issues with my iPhone.”

“Great service. I went to another Verizon location first, but they were not able to help, and referred me to try the Pentagon City location, since there are more experienced technicians there. At Pentagon City, when you arrive, you check in on the tablet at the door. I was number 6 in line, and waited about 20 minutes midday on a weekend, which is fair, given I didn’t have an appointment. The technician patiently listened to my issue (related to phone data not working), and almost immediately identified the solution (a faulty app causing problems), which he has seen many times. I was so happy that he was able to solve the problem, I just want to drop a good review here, job well done!”

“When my phone was stolen last week, we put in an online order for a new iPhone and the Verizon store was extremely helpful! Due to the fact that my ID was stolen as well, they walked us through adding my boyfriend as an authorized manager to our phone plan so that we could pick up the phone same day. I was quite relieved to have a replacement the same day and it only took about 10 minutes!”