“Been coming to this part of Arlington for several years and had no idea that there was a Nav. Fed. near by. It has an ATM on the outside. So glad I saw it in passing while walking to the park near by.”
“To offset folks that were unhappy with NWFCU....I've been a member since 1989 and have had three car loans, two mortgages, a couple of HELOCS, and probably other stuff that I can't recall.I've been treated with courtesy and professionalism every time I've dealt with a human and cannot speak highly enough if the organization as a whole.”
“Customer service I received from Kerissa Newman was commendable. She was thorough, professional and answered my questions like a pro. Thank you for your help Kerissa.”
“I’ve been coming to this particular branch for over a year. During this time I have only had great service. The staff are courteous and helpful. Unfortunately, during this time I have noticed a few “entitled” members pout and stomp their feet when they can’t dictate policy. One member became angry when the teller didn’t accept his business card as identification when attempting to make a withdrawal. Another member came in with a huge amount of soiled dollar bills for deposit and became angry when the greasy money jammed the bill counter machine. Want to guess what her profession, never mind, you get the picture. Then there are those who think and act like they can dictate the day to day policies put in place for their safety. Unbelievable!! As a honorably discharged veteran, I am embarrassed for the actions and attitudes of some of these members, whose eligibility to even be members is beyond questionable. I’ve seen less whining and crying at a daycare center. After reading some of these infantile comments, I would suggest to NFCU that they check each and every member’s legitimacy and close those accounts that should have never been opened in the first place.”
“I don't get all the bad reviews... I've had an account there for over a decade and I can't rave enough about them! I ran away from a major -supposedly fa-bu-lous bank, you know the one that has a coach and horses as a logo... ran away wayyyy before the 'fake accounts' debacle (tough I really wasn't surprised lol) because I was tired of being overcharged and undeserved. Granted y bar was low but the SDFCU cleared it and continues to clear it: cost wise they are the best, every single product (mortgage/cc/checkings etc) I've ever compared is decent or cheaper than other banks, they were efficient in what I needed to do and if I have an issue (I travel a lot) they can always be reached and their help is perfect every time... (I do have to specify I'm reviewing the online service NOT the Arl branch which I don't know at all). Try them out you won't be disappointed.”
“I truly enjoyed working with Kelly. She is very knowledgeable about all services Navy Federal Credit Union provides and she is very patient to answer all questions. I appreciate all her help and sincerely consider to use more products from NFCU.
This office offers 1-hour free parking.”