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March 2024 by Deepak Gupta
Visited to open new account. Alem Lakew filled all required forms, authorizations, cards setup, login setup on my behalf. Within 10mins i was done with BoA account + cards setup. Best banking experience ever.
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February 2024 by salwa sarhi
I had several things to follow up with Bank of America and I would like to thank the manager there, Khlood Alhadaei, who had excellent customer service. Her attitude was welcoming, and she listened to me, and was able to help me with my account needs efficiently. She was patient, resourceful and on top of that ,she helped me learn how to enhance my account management.
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February 2024 by Carla johanna Gonzales
Came to this location 4 times to open a new account and never got service really awful
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February 2024 by Hakan ÇETİN
One of America's largest banks. Make an appointment to perform the procedure. There is an ATM where you can make transactions in your car.
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January 2024 by Razan Al Humaidi
Creating an account was very smooth but then I never received my debit card and the customer representative isn’t responding to my emails or my voice mail and their online customer service process sucks that it never lets me reach a representative!!!
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December 2023 by Lisa S.
I should've read the reviews first. Terrible customer service. Worst branch I've been to. Tellers are not helpful or friendly. Also, the male teller was visibly sick and without a mask. Avoid at all cost.
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December 2023 by Maria Davyd
Came to make a withdrawal. Was told they didn’t have enough cash on hand and was asked to come back in a week. The teller took my full name and phone number and promised to call back. No one ever did. Poor customer experienced.
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August 2023 by Nicole H.
Had to deposit a check for the first time in a long time at an actual bank, and the Eads Street BoA was closest. Great customer service. Thank you.
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May 2023 by Miss Maya
Came in to make a withdrawal. The teller was rude and not so friendly. He seemed more interested in chatting up the guy next to me. He also didn't ask me how I'd like my bills back. When I explained I wanted 20s over 50s he seemed annoyed he had to change out the bills
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April 2023 by Kumar Vivek
Needed a cashier's check. Got to this branch without appointment, and was greeted with a smile by *Younes* as soon as I walked in. He invited me to sit on a sofa, asked my requirement, filled up everything on his iPad, and handed me a check in less than 3 minutes. This was faster than a wire transfer. Pleasantly surprised. The branch also has a parking space at the front (yayy!), and I was in-and-out in a total of about 5 minutes. #win
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April 2023 by tamer maher
All the team of the bank especially Younes and Mark were really helpful, cooperative and nice to everyone. Thank you bank of America.
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March 2023 by Ahmed Shallal
Very nice people, they all trying to make things easier for me every time I go to the bank!Dewayne is the best actually!
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February 2023 by Joshua Warren
I'd like to take a moment to give a shout-out to the representatives who collectively work at this Bank of America location. I came in to the branch to open a business banking account, and it ended up being much more complex than simply providing documents, clicking a few buttons, and shaking hands.In a world of innumerable modalities, platforms, numbers, passwords, and options, electronic and bureaucratic systems can be frustrating and demoralizing, and it can be difficult to navigate. Despite the multiple layers and levels of obstacles that I encountered attempting to open my account for my new business, every member of the staff here did everything in their power to accomplish what I set out to do with this account. They not only worked with me patiently, and diligently, but they worked in exceptional concerted effort with one another to find the solutions required to obtain what I needed to move forward with my business goals. This has not only opened up so much soundness of mind moving forward with my business, but overall confidence in my path as a business owner.Particularly, the representative Dewayne took extra pains and provided marked patience in taking the necessary steps to find the right path forward for us. He and his supervisor together reminded me that outside of the built-in frustration of automated systems, security verifications, and other electronic checks and balances and obstacles, it makes a difference to maintain and display your humanity. They treated me with kindness and recognized our shared humanity in the process. I look forward to the future of my business, and wish the staff well and commend them.Thanks!
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December 2022 by Mohammed Altaib
Walked in without an appointment 20mins to end of shift and had the most efficient service and hospitality by Lihem Yosseif. Very knowledgeable and precise about every concerns in brief which was very comforting and reassuring to the level of professionalism she conducted.Glad I started an account here and will continue to visit or grow financially here.
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September 2022 by Alexandre Vasconcellos
WORST BRANCH EVER!!!! I visited this branch today (08/27/2022), Saturday morning around 11-ish and I am so frustrated the way I was treated. I had a suspect transaction on my checking account and I came over to ask for help and the guy (front desk) who was supposed to help me was so unprofessional, not friendly, not even greeted me, his way to talk to me was so embarrassing, asked some questions, checked my account out and just said: “ Sir, you better call this number (fraud team).” Just it!!!! I did not have any reaction the way I was treated. I will definitely CLOSE MY ACCOUNT!!!!!
