“We have bought two appliances from Bray and Scarff at the Arlington location since moving into our house 6 years ago. The first was a refrigerator - and it was excellent. We went to the store, had a helpful associate show us models, and - boom - a day later had a new refrigerator.Where Bray and Scarff really shined and impressed us, however, was with our recent stovetop purchase. I won't belabor you with the long story, but the TLDR is that we had tried for months to buy a new stove top from an associate at B&S -- and it was dismal. Endless emails back and forth. We paid for two measurements. And we were constantly chasing the associate.I was about to give up, but then a new associate - Ali - stepped in to help me. WOW What a phenomenal change. Ali was thoughtful, fast, and driven to help us get the stove we wanted. He responded to emails and texts within minutes - not weeks. He got the measurement perfect, communicated very precisely about the details, ordered our Wolf induction stovetop within a few short days (as a pose to MONTHS without ordering from the prior associate) and the second things were delivered, scheduled our install. He was also thoughtful and consultative - not pushing us in one direction or the other, but really helping execute our desires.The crew that did the install was also excellent: kind, thoughtful and were clearly experts. They had to cut about an inch into the countertop, remove parts of our internal cabinetry, and had to do complex removal and setup of the fan system from the crawl space. They did the whole thing in a few short hours and ensured cleanup was done properly.Ali and his team are absolutely amazing. If you go to buy an appliance at B&S - ask for him. You won't be disappointed.”
“Thank you for the outstanding support and service during our recent washer/dryer purchase. Pricing was competitive with 'big box' alternatives and Donald and his team were responsive and communicative throughout. Most importantly, the installation went flawlessly.
We could not have had a better experience.”
“bought on Samsung.com out irf up there. okay Parking is convoluted, escalator not working and the elevator moves as fast as a snail I. a Turtle. but the stuff wa friendly, took some time to figure out how to process it, but I was patient and the customer service age lbt quickly called upon a Manger
I would to so Thai with all my Samsung products .”
“Glebe Appliances provided excellent service and were very easy to deal with. They were very considerate of the limitations of space available for my appliances, and of my schedule for delivery. I was impressed that they inspected my appliances before sending them out for delivery, returned one of them to the manufacturer when a dent was discovered which prevented it functioning properly, and kept me informed during the whole process. Despite these delays, I am now happy with my purchases.”