“I always go into a shoe store knowing what shoe I want but this time when I went in I told my same sells person Mini that the last pair shoes hurt my feet, developed achilles, tendon pain and knee. Both sells persons suggested I get fitted on the machine. That was the best thing I could have ever done. I've been by the wrong shoe. However, in time feet and shoe technology changes. But the shoes she suggested and the on I pick has made a big difference. I'm walking faster on my walk and less pain in my knee.”
“I recently visited Granduer, and it was an outstanding experience from start to finish. The store's ambiance is luxurious yet welcoming, with a meticulously curated selection of designer shoes that cater to all tastes. The staff were exceptionally knowledgeable and attentive, guiding me with genuine enthusiasm and expertise. They took the time to understand my style preferences and offered insightful recommendations that perfectly matched my needs. The fitting process was seamless, and their attention to detail ensured that I left with shoes and clothes that not only fit perfectly but also felt like they were made just for me. Granduer sets a high standard for customer service and quality, and I wholeheartedly recommend them for anyone seeking top-tier designer footwear or clothing.”
“Being a tall heavy set guy is always challenging, but my local DXL store and website make life a little easier. The clothing line is stylish and not just oversize sell off items. The sales personnel are friendly and courteous. I hope they never go to an "all on-line" business model because you can't replace the in-store dressing room. It saves time and money trying clothes on in store when possible. On-line returns at the store are easy, too. DXL is 5 out of 5 stars with me.”
“Had a wonderful experience working with Pat here today. She conducted a gait and foot analysis, and tailor selected shoes for me to try on. I am relatively new to running and wasn’t quite sure what I was looking for — Pat did a fabulous job helping me identify what style of shoe would be best for me. She gave me her undivided care and attention, and I left with a wonderful pair of shoes. I just did my first test run and am very happy with the result. I definitely recommend this store to any runner looking for guidance and expertise.”
“The store has a variety of shoes, something to work for everyone. Stephen is the best sales person, patient, knowledgeable and a quick wit as well. He’s a real added value to the store.and Comfort Shoes and the client are lucky to have him. This one is in Georgetown.”
“Experience was good. Though it took a little longer to get looked at and the young lady that helped me was not that enthusiastic. She had a low energy vibe. Great venue and selection of boots. I love my new Tecovas.”
“Chris was extremely knowledgeable, patient, and helpful as we searched for a pair of running shoes that suited us. Working with Chris was a pleasure as we tried on numerous different pairs. He patiently assisted us until we found a pair of running shoes that we were completely satisfied with. I will enthusiastically recommend Potomac River Running Shoes to all my friends and family due to the exceptional service provided by Chris!”
“Absolutely a pleasent visit at this store! The selection is more than I imagined and the staff was super helpful. As guy coming from Europe who has never really worn a quality pair of boots, but always wanted one, they could have sold me basically anything. Even so, no one was pushy and everyone took their time to find a pair that was my liking an fitted good. Definately going back for pair of jeans and maybe even a hat.”
“I'd give more stars if I could. I've been at this place to buy ski boots, poles, a gravel bike, and to get a bike repaired. Everything about each experience was fantastic. They fixed my gf's old bike for only about $100 even though it needed a lot of work. Also I think they price-matched my gravel bike to online vendors even though I didn't ask for a price match. I would highly recommend Sun & Ski sports and will I definitely go there for any future needs.”
“I had a phenomenal experience and the staff were so helpful in determining what shoes be suit me. There was a lot of trail and error with trying to find the right shows with insoles to match my walking patterns. I would definitely recommend going to this place to anyone that have needs for shoes that will feel comfortable on there feet and all the activities that they do.”
11AM - 8PM
4238 Wilson Blvd Ste. 1235, Arlington“Amazing customer service experience with Christian. He was professional, attentive, friendly, and let me take my time. He is extremely knowledgeable on each type of shoe and insole, answering all my questions in detail. He wanted to find the best fit for me as much as I did! Best shoe purchase experience I’ve ever had.”
“A big shout out to Tamika. She was so helpful and kind! Tamika gave me an education on what each shoe offered. She was very patient as she brought out several brands of shoes for me to try on.”
10AM - 8PM
1301 King St, Alexandria“Walked in here because I wore Timbs before my girlfriend told me she wanted to the museums. Luckily Pacers was en route and I needed another pair of runners. The guy who helped me was super knowledgeable. I stood on a mat to determine how my weight was distributed and he watched me walk #noddiddy. After about 20 mins I had tried on maybe 5-6 different pairs, made my final selection and was off!These have become my favorite pair of sneaker whether I’m walking the dog or going for a run.Thanks Pacers!!!”
“Chad helped us today and made my experience super easy! I came in asking for advice about flat feet and he worked with me to find the most supportive and comfortable pair. Super helpful and awesome experience!”
“5 STAR CUSTOMER SERVICE.My parents stopped by Ramer's while in DC. They were shopping for my 4 and 6 year old and purchased a few pair of shoes. They received excellent service. The shoes were stolen from a car place the same day. I needed a pair of shoes for my Kindergartener's graduation this Friday. My mom called the store and he took care of us and shipped the shoes to my home. It's Monday and they've already arrived. The shoes fit perfect and are so cute for this special occasion. Thank you Ramer's Shoes for being so kind to my parents and going out of your way to make our day. If we are in town again, we will definitely be stopping by.”
“Aimee and Kelly truly do know and are passionate about Docs and it shows in how helpful they were today. They were super welcoming and patient with me and my various questions as someone who's fairly clueless about leather made shoes. would love to come back in the future if possible”
“V is the man!!! He came highly recommended by a friend. I had a stain on a fresh pair of Jordans and let’s just say I made it worse trying to clean it. He restored them like they were brand new! He is also very kind, friendly and professional. I highly recommend everyone to see him for all shoe repairs, be it your favorite pair of kicks or heels I’m about to take him my Stiletto boots next!! Thank you V! You are appreciated.”
“Do you know those tiny places where you enter and find a brand new world? Sal's is full of styles colors and patterns, you can find here something unique that will not be found anywhere or just a perfect fit suit.”
“They are comfortable with the insoles they offer for your feet, it helps you better, gives more comfort, there are workers who speak in Spanish for a better choice”
11AM - 6PM
3025 M St NW, Washington“I came to the store right as they were closing and Kimberly and her manager were so kind to let me in to grab a few things. Our store in Philly recently closed, so I was so happy to find one in DC with lots of options and super helpful staff!”
“Jennifer served us this evening and she was a delight! She was friendly, attentive, and extremely efficient! We enjoyed our meals and look forward to returning and hope to that Jennifer will be our server again!”
“Came here last week to pick out some fall boots, I had the pleasure of working with a gentleman name Mumin. He went out of his way to order my size since they didn’t have it in stock, he was very professional, kind and personable. EXCELLENT CUSTOMER SERVICE MUMIN!!!”
“I went here in the afternoon, so there weren't many people there. However, it took quite some time before someone approached me and asked if I needed any assistance. I was given a pair of shoes to try on, but then the staff simply disappeared to the other side of the store and began assisting other customers. Aside from that, I was served immediately after asking another staff member for assistance, and they were friendly.”
“The sales lady was very nice and knowledgeable about the various styles of shoes. I was very pleased with the two pairs of shoes I bought from her.I definitely will come again.”
11AM - 7PM
3135 M St NW, Washington“The shoes already sell themselves and they always have a ton of selection; however, additionally this Georgetown location has the BEST staff.Whenever there's a new shoe I'm interested in I have to try it out firsthand, so I go to the Allbirds store in Georgetown. I'm pretty sure they know me by name at this point - I don't know if that's a good or bad thing, let's just say I have quite a few Allbirds in my closet, haha.Specifically, I want to give a shout out to Kewan - from day one he has helped me every time I am looking for a new pair. He's honest and insightful with the styles and colors, helping me when I have a hard time making a decision. He also gives personal perspective on what he owns or plans to get in the future. This kind of service creates loyal and lifelong customers; I'm one for sure after my experiences with the Georgetown team.Best staff in DC!”
10AM - 9PM
1201 S Hayes St, Arlington“My relatives had never been to a Nordstrom Rack before and loved it. Marshalls and TJ Maxx are conveniently located across the corridor if you can't find anything here.”
“Cashier 670353 provided great customer service for my uncle. He was very patient and helpful. The elderly don't always get great customer service. This man was excellent. Thank you!”
“Exceptional Service from Jennifer - Feedback on Return Policy
I wanted to take a moment to share my recent experience at Anthropologie, particularly highlighting the outstanding service I received from Jennifer, located in Georgetown.
After a disappointing experience at the Bethesda and Fairfax locations, where staff refused to assist me with returning a lilac taper candle set of 2 without a receipt, I was feeling quite frustrated. Despite explaining that I had purchased the item from the Georgetown location just a week prior and requesting that they call for my receipt number, I was met with resistance and no resolution.
However, when I returned to the Georgetown store, Jennifer went above and beyond to help me. She not only located my receipt but also confirmed that the other locations had the capability to retrieve receipt numbers from their store. While she mentioned it would take some extra time, it was reassuring to know that a solution was possible.
Jennifer's exceptional customer service made a significant difference in my experience. She was friendly, patient, and truly exemplified what excellent customer care should be. I genuinely appreciate her efforts and will remember the positive interactions I had with her - I think it would add value to Anthropologie if all staff was trained by Jennifer.
In addition to recognizing Jennifer's exemplary service, I would like to suggest that Anthropologie consider updating its return policy. A 30 day return window for customers without receipts would be more accommodating, especially when it's clear that the product has not been used. Additionally, implementing a system for customers to select receipt emails or texts upon purchase, particularly for transactions involving gift cards, would be a helpful improvement. This would prevent situations like mine, where my gift card was discarded after use.
Thank you for taking the time to read my feedback. I hope it can contribute to enhancing the customer experience at Anthropologie.
Best regards,
Ms. Price”
10AM - 9PM
1961 Chain Bridge Rd, Tysons“This company is barnone the quality of their shoes and sneakers is top notch and their customer service is a great experience they helped me so much. This is my new place for all my shopping needs.. I highly recommend.”
“Really cute little Korean clothing and accessories boutique!! I'm a fan of Korean style/aesthetic, and have always wanted to visit one of the little boutiques in Annandale, VA. I ventured in and was wooed to make several lovely purchases by the very attentive shopkeeper! One cool thing is that we discovered we have variants of the same surname! (My husband is half Korean.) It's a relatively uncommon Korean name, so that was pretty neat. I probably wouldn't have bought anything (the items were a bit pricey for my income), but Kum (the nice shopkeeper) gave me discounts after I asked if there were any sale items. I realized that you can definitely barter a bit, especially if it's your first time. They want to make you a repeat customer!I was surprised by the pretty leather handbags. They were a bit too expensive for me, but my eye was caught. They have a variety of colors and styles (more unique than you'll find at TJ Maxx). The clothing was interesting. A lot of the styles were not quite for me (intentionally loose blouses with pretty involved/sparkly patterns), but there were a few that I absolutely loved. I ended up getting two BEAUTIFUL flowy skirts, of very good quality. It's so hard to find delicately made, modest, beautifully worked skirts like these. I bought a blouse that has a lovely pattern (it's a fabric that Kum assured me is sought-after in Korea). I bought the loveliest little tulle scarf (they had a variety of colors...could have bought them all). Kum was constantly checking on me as I was trying things on and brought me tops and bottoms based on what I'd picked out. As a former sales associate for a women's boutique, I can tell you that this strategy WORKS and is actually appreciated by customers who just want a little encouragement (and a little pampering, if I'm being honest!). She even brought me some bold kitten heels...that cracked me up! But I was actually considered some black-and-white striped ones...and I never in a million years would have tried them on without her suggestion.I also bought something I never thought I'd buy...stylish tennis shoes. They're absolutely adorable (see the photo I posted). They were thoughtfully displayed in the fitting room stall (brilliant marketing move, putting attractive handbags and a variety of shoes in there to catch your eye!). They look like they're emulating a designer (I'm not in the know enough to know which one) and are super cute.Kum asked me how I'd found her shop. I had seen a few Korean boutiques while getting amazing authentic Korean comfort food, and did a simple search on Apple Maps for "Korean apparel." There are several other boutiques in the area which I look forward to perusing. She said she would love to attract more visitors who aren't Korean. I told her that I agreed, that I thought lots of ladies would love her store. She asked if I could leave a review and I enthusiastically assented!Visit this store if you want to spend an afternoon imagining what it would be like to shop in Korea! Don't worry...prices are displayed in USD, not Korean won. ;) There's something for everyone here, and I bet you'll be asked where you found your purchase!”