“Came here last week to pick out some fall boots, I had the pleasure of working with a gentleman name Mumin. He went out of his way to order my size since they didn’t have it in stock, he was very professional, kind and personable. EXCELLENT CUSTOMER SERVICE MUMIN!!!”
“Always love employees working there. i've caught some great deals there in the past. Prices aren't too unreasonable, but it is on the higher end of clothes.The skate services are exclellent. They'll assemble ypur board for free, they might even do it if you haven't purchased parts from the store.I've always felt pretty invited by the atmosphere.”
“I can't say enough about the quality and professionalism of their work! I live on the west coast but will continue to send my shoes to Aram. The work is top notch at an amazing price with customer service unheard of nowadays!”
“The sells man at the store is very helpful and knowledgeable about the product and with very good customer service skills I’m very impressed and very happy with the product I purchased from the store”
“I had to return my Valentine's gift. I loved my boots, but my awesome daughter got the wrong size. I couldn't do an even exchange. The return was painless. I now have a gift card. Thanks for excellent customer services.”
“Last week I went into this store not really looking for anything specific. The employees were friendly upon me entering so I continued to look around. I stumbled upon some boots and gave them a try. I ended up trying on a few pair and the people working were ever so kind to me while doing so. I absolutely loved the vibe in the store and ended up purchasing a pair of Docs and some socks. Wonderful customer service! Terrell was the name of the guy working and I can’t remember the names of the two women. All were amazing! Will be going back there for any shoes I need in the future!”
“Great selection of clothes, very organized and clean store but above all the staff was Amazing. Aly went above and beyond helping us find the right pair of jeans. She was so sweet and patient. She even gave us bottled water. It's hard to get great quality customer service that she provided in most stores now a day. Thanks Aly!”
“We shop there from time to time when at the mall. We have found good deals before, and today was no different. I will say this, the key to finding deals is to be willing to look at shoes, prices, and clearance. I bought a last pair of shoes and got the pair I wanted by checking the clearance section again. Two good shoe deals.”
“Bought a volleyball but less than a week later the seams tore, so Roderick immediately gave me a new ball and the other associate inflated it for me. Appreciate the customer service, I’ll be back!”
“I had an amazing experience looking on their website for “Body Contour” shirts and loved the way it fit so perfectly! I loved the managers and their staff, they were all so kind and gentle. Thank you Express !?”
“5-star customer service. I was running late, -knew I'd arrive 15 mins before closing. I called to ask which level Journey Kidz was on and Sara, Store Manager, answered the phone. I was so impressed someone answered so near to closing while serving customers. She took the time to not only answer my question, but hear that I needed an exchange. When I got there, she was busy serving others, but knew what I wanted, and took the first opportunity to get it in between serving others. Thank you, Sara, for such 1st Class service !!! LizK”
“I want to share my exceptional customer service experience at Finish line inside of the Macys Springfield Mall. It was amazing, Vickie the store mgr. for Finish line was excellent, she has great customer service skills, and was willing to take her time and help me find the correct comfortable shoes for my mom that was handicap, she took her time and was very understanding. I will highly recommend on visiting this store. Thank you so much Vickie.”
“I’ve visited the store more often these past months and I keep coming back because of the customer service in particular. Everyone is welcoming and eager to help. A special shout-out to MARISSA. She was so kind, knowledgeable, and willing to help from the beginning. Although the store did not have my size in stock, she offered to help me order online and have them delivered to my address. I appreciate her and the team for delivering top-notch customer service; especially during these difficult times.”
“This is a GREAT Rack Room Shoes. Store is clean, always well stocked and they have a great selection. The employees are always helpful and you can always get help. Easy to get to just outside the top floor Target entrance into the Springfield mall. My only gripe?: if you want to use a Military discount, they only offer on Tuesdays.”
“My experience at Champs was great. The customer service was outstanding. I was assisted by Corey the store manager. I must admit that Corey had a trained eye for customer service. He greeted me as I walked into the store and immediately let me know that if I needed him he was ready to assist. As I looked at various shoes, picking up a few then placing the ones I didn't prefer back down, I finally saw one I liked. Corey and another associate in the store were having a conversation but Corey was very customer conceious and saw my approval for the shoes in my body language. He was able to have a conversation and saw my need. He kept his customer service eyes open. I saw this and took the time to commend him for this because those are people skills that few people have. I've worked in customer service for 30 years and Corey has the gift. Thanks Corey.”
“I had such a great experience here at the Springfield location. Rian was awesome. I am such a difficult shopper and she was super patient with me. She ran back and got every shoe that I asked for. She has great customer service and I will always come back and spend my money here.Thanks again for making me a priority!”
10AM - 8:30PM
6413 Springfield Mall, Springfield
“This store and its staff are simply incredible. This afternoon, Richard helped me try on several pairs of shoes after doing some feet measurements. He was very patient and eager to encourage me to continue trying different shoes until I found my perfect match. This level of customer service completely blew me away and honestly made my Friday.Thanks for the new shoes Richard, I could not be happier!”