M&T Bank's Mount Vernon Square branch in Alexandria, VA, is a community-focused financial institution dedicated to providing excellent customer service. Customers frequently praise the friendly and helpful staff for creating a welcoming environment. One standout employee is a banker known for her patience, understanding, and detailed explanations, especially when assisting with account openings and online banking. She is also noted for greeting customers with a smile and calling them by name, demonstrating genuine care and enthusiasm for her work. The staff at this branch are often described as knowledgeable and bilingual, with many services available in Spanish, making banking accessible to a diverse clientele. Customers appreciate the exceptional level of service, noting that it surpasses what they have experienced at other places. The staff's friendliness, product knowledge, and willingness to go the extra mile make visiting this branch a positive experience. With convenient branch hours and 24/7 ATM access, M&T Bank offers reliable banking options near you, emphasizing its commitment to serving the community with care and professionalism.
I am big on customers. I want to say thank you to Karen she was very understanding of my needs and was very patient with me. I closed on an auto loan recently and she helped me from the moment i walked in to the moment i walked out with the most exceptional customer service I’ve experience in a long time. THANK YOU KAREN!
June 2023
I came to the bank on the recommendation of a friend. Riccy Perez was the banker who assisted me and opened my bank account. I explain in detailIt's all about my account and online banking. Excellent services and everyone speaks Spanish.
June 2022
Better than most banks in the area if not all of them. Friendly easy going helpful staff. In and out within few minutes for most needs!
