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“The staff at AT&T Potomac Yards were amazing!!!! Nothing but great vibes and outstanding customer service. They truly set the bar extremely high for any other retail establishment I will patronize in the future!”
“Can’t say enough about the employees at the Beacon Hill store. Very through and very caring, took extra time and patience to complete my needs! Recommend Carlos and Vanessa be acknowledged as two exemplary employees!!!!”
“Very excellent attention. And very kind, he helped me with what I needed, very happy. A ten for. Manuel. Very good service he provides. It helps a lot. Thank you Manuel ?for your attention I recommend you go with him. Excellent service.”
“Price was great, got my screen fixed for nearly half of what Apple would charge. Everything was done in about 45 minutes, and I was a walk in. I'll be coming back!”
“Great customer service from Reyna! She got my new Unlimited plan up and running in no time! Friendly, helpful, and all COVID precautions were observed! A multilingual store as well!”
“They do have a very good team here. I called and asked for the status of my order, the lady on the phone was very nice and checked it out with the UPS for me. Thank you so much.”
“Ali was outstanding. We had a super long wait for the transfer and a couple errors but he worked through everything while helping to other customers with similar issues. Stellar service!”
10:30AM - 8PM
8516 Richmond Hwy, Alexandria
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“(Translated by Google) The lady gave us excellent service and offered us excellent promotions.(Original)La señora, nos brindo excelente servicio y nos ofreció excelente promociones.”
“I needed to replace a lost phone and I upgraded on my family plan and so did my grandfather. The manager that assisted us was incredibly helpful,very knowledgeable, and made us very comfortable with our decisions. This was one of the best experiences we've had with AT&T. Thanks again. I’m not sure what your name is, sir, but we talked about football A lot and my grandfather appreciated your services. We will definitely be back at this location if we need anything else”
“Came into the store to get my son a new phone and was helped by Sean. Not only did he help get my son into a new phone he helped get myself a new phone. Staff is very friendly and knowledgeable. I watched the store manager assist an elderly couple understand how to better use their phones and even provided her cellphone number if they needed assistance. Would highly recommend this store over all in the area.”
“My Samsung S20+ was having charging issues for months where I was unable to use a wired charger, so I got ahold of this repair shop so they could do an at home pickup. The team was courteous and professional, and diagnosed, repaired and returned my phone in just one day. All around a smooth and pleasant experience: I can easily recommend this shop and would go back again for phone repairs.”
“Ask for Paula - She should be running the whole corporation. Answered everything and got me set up in under 5 minutes and was very polite with me when I was not in the best mood after spending an hour and a half getting hung up on by customer service over the phone. Paula is the reason I stayed with this company when I was just about to switch providers.ASK FOR PAULA!!!”
“Rob was being wonderful and helped me set up my phone. He also gave me the best sale when I ported over and also threw in a case and screen protector at a reasonable price since I was working with a budget. Rob deserves a raise for the amazing costumers service and professionalism.”
“Justin is a professional sales associate at this store, I had some questions about phone upgrade He patiently answered all of them and let me choose what work best for me.”
“I am writing to express my heartfelt appreciation for the outstanding customer service provided by Mario during my recent visit to your store. His knowledge and assistance were invaluable in helping me select the perfect phone to meet my needs. Mario's professionalism and commitment to customer satisfaction are truly commendable.
Thank you once again for employing such dedicated and knowledgeable staff. I look forward to continuing to do business with Verizon in the future.”
“Please DO NOT go to this location for any reason. They’re extremely rude and unapproachable. In fact, they seemed annoyed when I walked in, and I was barely greeted. It was a long stare even after walking in. The woman even had a passive-aggressive energy before opening her mouth. It was “What do you need?” “How can I help you?” Not a 'Good Morning' or 'How are you'…NOTHING. You’re better off going to the mall or another location. Don't waste your time, money or gas coming to this location. Save yourself from a horrible experience you have to mentally recover from.”
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“Hi l, I wanted to review this lovely store that had professional workers. I bought an iPhone 13 for $350 that is a good deal! I love the phone is amazing I will recommend you to come here.”