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September 2024 by Sadaf
I had the best experience leasing my car E-350 with Raja B. His product expertise and customer service was exceptional. Overall great experience from taking cars for a spin and financing.
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August 2024 by Sadia Naureen
I bought a E class here and it was the best experience. Raja bahar was so helpful and made sure I had a great experience and felt confident in my purchase. Thank you!
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August 2024 by Mag Mercado
Had a great experience with Javier, he went above and beyond. I have always had a great experiences with Mercedes but my battery had died in the middle of a parking garage. The complimentary tow was not able to get into my parking garage due to the clearance. The tow company helped me to push my car into a spot. Javier, Mercedes-Benz Roadside Specialist, came to the garage to assist me with switching out my battery since it was under warranty. I had to work that day and while I was working I was able to get my car repaired. I sincerely appreciate that the extra effort that Javier took to make sure my car was working. I have been with Mercedes since 2018 and I have always been a satisfied customer.
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August 2024 by K
I recently visited the Mercedes-Benz of Alexandria while getting my vehicle serviced next door, intending to speak with someone knowledgeable about high-performance Mercedes-Benz sedans. I was interested in understanding how Mercedes-Benz competes with BMW, as I was considering purchasing a vehicle soon. Unfortunately, my experience with sales representative Doug Thomas was nothing short of disappointing.
Upon entering the dealership, Doug didn’t bother to introduce himself or even offer a simple handshake—business etiquette 101, which every salesperson should know. He didn’t ask for my name, nor did he seem remotely interested in understanding my needs. When I informed Doug about the specific BMW model I was interested in and asked which Mercedes-Benz vehicle could directly compete with it, he was clueless. Instead of trying to find an answer or inquire further, he suggested an SUV, completely disregarding my clear interest in a sedan. This suggestion seemed not only irrelevant but also showed a lack of active listening on his part.
The dealership was completely empty, with no other customers around, yet Doug acted as if he had better things to do. The entire conversation didn't even last more than a minute. He didn’t ask any questions, offer any insights, or engage in any meaningful conversation. After a brief, disinterested exchange, he walked away without even saying, "Feel free to reach out if you have more questions." His behavior was unprofessional and dismissive. It was as though he didn't care about making a sale or helping a potential customer.
Apparently, my money wasn’t valuable enough for Doug, or maybe I didn’t match his perception of someone “wealthy” enough to deserve his attention. Newsflash, Doug: there’s no one way a person with money is supposed to look.
I expected much better from Mercedes-Benz of Alexandria and its staff. I truly hope this isn't the standard of customer service your dealership is known for. If this is how Doug typically treats customers, upper management should seriously consider providing him with further customer service training. It was my first visit to this dealership, and after this experience, it will certainly be my last. I wouldn’t recommend this place, not even to my enemies. Doug needs to be reminded that the salesperson plays a critical role in selling the car—not the car itself. There are many other MB dealerships in the DMV area, and BMW and Audi offer equally competitive and exceptional vehicles.
If I could give him a zero, I would. Avoid this salesperson if you want to be treated with professionalism and respect. I’ll take my business elsewhere and buy my vehicle where the salespeople actually care. Doug dropped the ball big time.
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August 2024 by Marc Chale
I visited the show room to shop for a pre-owned GLC mid day on a weekday. Parking on site was limited. The show room felt outdated. I was the only prospective client in the showroom. The sales associate approached me but her attitude exuded that she was bothered I would interrupt her lunch break. She allowed me to sit inside a GLC but discouraged me from taking a test drive. Then I asked about the GLB model which was parked next to the GLC and she told me that I “wouldn’t want to step down from a GLC to a GLB”. As a sales professional, she should know how off putting it is to tell a client what model they should be looking at, or what budget they should be considering. The sales associate rushed me out of the showroom, discouraging me from considering other options that I brought up (as she continued to munch on her sandwich). This was unbelievably disrespectful. I bought a GLC that day from a nearby dealer at much much better pricing, lower miles. Here’s the interesting part. My dealer drove over to Mercedes Benz Alexandria Parts department to program a spare key (Which can only be done at MB dealer). MB Alexandria literally scolded my sales manager for asking, because only a verified MB client can get a key programmed, not a dealer in possession of the car. Needless to say, we got the key taken care of elsewhere. I will not be visiting Mercedes Benz of Alexandria for servicing. It was not the experience I had expected from any dealer, let alone a Mercedes Benz dealer.
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August 2024 by Mianka Wilkins
I called to schedule an appointment for my 2012 glk-350 to get brakes and rotors, however I was told they could not service my vehicle due to its age. I've never heard of such ridiculousness in my life. This is not what I would expect from Mercedes-Benz, but good to know.
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August 2024 by D M
This place has the worst service of any Mercedes dealership I’ve ever been to. They don’t have any idea when vehicles come in. They will have your vehicle for a week and not even look at it. Terrible service.
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August 2024 by Ian Alexander
I really had high expectations for the service department because of course it’s a luxury brand and you expect high end service. Not so much here.. service here was on par or lower than dealership service I’ve received in the past from regular brands. On top of the not great service the cost is excessive - what costs the most here? Labor. Personally won’t be coming back here for service based on this first time. First impressions are huge and this service department did not deliver. Some things that can be improved - time, respect people’s time and don’t waste it. If you call to tell someone it’s ready - it should be ready to go when I pay. In addition, if I’m waiting and I see your employees walking about or sitting on their phones, my time is not being respected. Please do better in the future.
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August 2024 by Khaled Hafez
Bad experience
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August 2024 by Kristin Rizzi Becker
Thank you, Richard for all your help with our car purchases at Mercedes! You have been such a pleasure to deal with and professional. There is no better place to shop for a luxury vehicle. Appreciate all your help.
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August 2024 by Maximus Becker
Wow what can I say Richard at Mercedes-Benz Alexandria has been outstanding to work with! If you’re in the market for any high-end luxury vehicle Richard is the pinnacle of the representation of class. He is fast response times and great pricing and knows the ins and outs of all the vehicles. I would not hesitate to shop there if you were new to the brand or existing customer.
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August 2024 by Christina Rowe
I called to inquire about the military incentive that’s clearly annotated on the Mercedes of Alexandria website. Instead of keeping the customer, you tell them you don’t know about any military incentive and I should call back when the managers return to the office. There was no, I’ll get back with you. Didn’t encourage the customer to come in. You just lost perfectly good business.
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August 2024 by Jazz
I’ve given Mercedes my money for the last time, after buying 3 cars from the brand. I sold my second car in Texas a few years back and received a prorated refund on my tire/wheel and maintenance package. I just sold my 3rd car, which I bought in 2022. The dealership processed the tire/rim refund through a third party company, but refused the prepaid maintenance- citing the nonrefundable clause in the agreement. But the Finance manager also suggested I call Mercedes corporate office. I did, and they told me the decision lies with the dealership. She even called and spoke to the finance manager with me on hold. So I emailed the dealership back and was again told, “I have been with Mercedes since 1992, and their policy has always been that there is no refund on their prepaid maintenance policy.
Regardless of what anyone says, the proof is in writing on the policy, and it clearly states that there is no refund.”
So who do I believe? No prorated refund, got it. So why did they do it at another dealership years before? And why would Mercedes prefer to alienate a customer who has returned time and time again? I don’t like it, but I’ll accept it and take my business elsewhere.
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August 2024 by Nicholas Lopez
Andrew in parts was extremely helpful. He helped me get the right part for my C280 right as they were closing, saving me tons of time!
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July 2024 by Mohaned Alkhazraji
I recently purchased a Mercedes from the Alexandria Mercedes dealer and had an exceptional experience. Brandon, our salesman, was incredibly knowledgeable and attentive throughout the entire process. He took the time to understand our needs and preferences, ensuring we found the perfect car. His professionalism and friendly demeanor made the experience enjoyable and stress-free.
Additionally, Ahmed in the finance department was fantastic. He was thorough in explaining all the financing options and worked diligently to get us the best deal possible. Ahmed’s expertise and efficiency made the financial process smooth and straightforward.
Overall, the Alexandria Mercedes dealer has a top-notch team. I highly recommend them to anyone looking for a new or pre-owned Mercedes. Thank you, Brandon and Ahmed, for making our car-buying experience so positive!
