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March 2024 by Tb G.
As many before me have noted, if you want your items, get them shipped to you or go to the store and buy it. Do not use their Pickup option. I had to wait 40min today to get my items that were literally behind the counter. I pointed it out to the staff many times, but they insisted I wait for "someone". A lot of staff were waiting around and having conversations and the customer queue was getting longer and longer. Nothing wrong with a bit of banter at the workplace, but y'all we can multi-task!
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February 2024 by Dennis W.
Poor service, really going downhill especially in Waldorf. They hire younger employees who don't know anything about what they're selling. I'm not Hispanic but in most of these stores they need to attempt to hire more Hispanic employees that are in the industry. They know what they're doing and they can help those who speak Spanish and if they're bilingual, that's even better.
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February 2024 by Jim J.
Tried to do a pickup order but had to go through several employees to just pickup what I had already ordered and paid for. Horrible and unprofessional behavior and treatment by the employees and even store manger on duty. They even have a sign saying be nice to the employees, not joking its at the front of the store. Makes me think of the saying, If you run into an a$shole in the morning, you ran into an asshole. If you run into a$sholes all day, you're the asshole. You think lowes would see if they have that many upset customers maybe its not the customers. If you do have to go here expect to see a lot of employees just standing around and not helping. And even if they talk to you they will be rude, unprofessional, and dismissive. Make sure to record them with your phone to be safe.
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February 2024 by John O.
The Lowe's store itself is good, but trying to get a hold of their customer service is extremely difficult. I spent a week trying to confirm a delivery, going back and forth, with corporate and the store. In the end, I went in, got a hold of a manager who helped me solve the logistical issue.
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December 2023 by Michelle P.
One thing I absolutely hate is going into a store and the employees not being able to assist. I came in on a Thursday morning. The item was in stock online but I could not find it based on the info and given location online. No one knew where I could find a small tool box!! I went out of my way to come to this location before work and left beyond disappointed.
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November 2023 by Aj C.
I was looking to have my kitchen remodeled and did a ton of research about cabinets, countertops, etc. After much consideration, I decided to go with Lowe's. Let's just say it was a big mistake. I was approved for the credit card, but this location could not process the transaction due to some odd reason. Upon installation, we realized that the cabinet door pulls would not work, so we tried to return them - could not despite their taking more than a couple of months to deliver and install the cabinets, I could not return the items that I did not need. As a whole, I would gladly deal with the online folks, but the associates at this store are beyond unhelpful and act like they are doing you a favor. I will never come back to this location, and maybe Lowe's ever again.
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November 2023 by Carl J.
I ordered a sliding glass patio door installation (after Home Depot was a no-show to give me an estimate). The installation seemed to go fine. The contractor left without verifying that the key lock worked, so I tried to use the keys for the lock. But it is so tight that the keys are about to break off. I called the installer the next day, who told me to call Lowes' project management. Since then it has been impossible to get them to return to install a new lock set. Lowes received the lock-set from their supplier (why an off-the-shelf item would take three weeks or so to obtain is also a problem). But they got it, called me and left a voice mail to call to schedule its installation. I did call, a number of times in fact, but they never call back. I either get more promises or their voicemail. Lowes' customer service is of no service, since they say they will contact the installer, but they do not. I even disputed my credit card charge, and had it removed from my account. Amex (my card) contacted Lowes whose customer service contacted me with another promise of service. But no service was forthcoming, of course. So I have a door I cannot lock, or at least get back in if I lock it from one side and want to return from the other (which would be a normal pattern for our family). Lowes was paid. The installer was paid. But the job was not completed so that the door will function properly. They just refuse to contact me and set up when to come and do it right. If this is how they do business, and it does seem like it is from other reviews as well, I would not recommend them for anything at all. Once they have the money, they think they are done.
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October 2023 by M Miller
Helpful staff, good selection
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August 2023 by Andrew R.
What can I say, this Lowe's location is a pile of garbage. I've placed two home delivery orders with them in the last 2 weeks. The first was a small order with a patio table and some cushions. A few hours after I placed my order, I received an email saying my order had been delivered, with a photo of my items at someone else's house! I spent over an hour calling the store, with no answer on any line. I ended up walking around my neighborhood until I found the items one street over, and ended up carrying everything back to my house. Once I got home, I noticed that Lowe's had stacked some bags of concrete on the cushions, and they were crushed and had concrete powder all over them. I tried calling the store again with no response, so I ended up washing everything to clean it up. This week I thought I would give them another try since the local competitor did not have everything I needed in stock. So I ordered over $1200 in lumber and building supplies to build a shed, and selected home delivery and proceeded to place the order with their $99 delivery fee. A few hours later, I receive an email saying some of my items were cancelled in the order. It turns out that every item was cancelled, saying they were out of stock. I had over 90 items in the order, including basic lumber (2x4s and plywood), so I find it incredibly hard to believe everything was out of stock. This is just another dishonest business, and should be avoided.
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August 2023 by Ricky S.
The fact that it's painstaking to get any assistance just makes you want to go elsewhere. Just a reminder folks, this is what corporate retail looks like, and it's only going to get worse.
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July 2023 by Gloria M.
It deserves a O rating but there's not an option for that. The worst customer service including management. There are absolutely useless. Never offer to help. Im order to get help you have to run around and get someone and that someone NEVER wants to help. You can't find one smiling face in any of the employees. I presume they all hate their job but needless to say that is not our fault. Unless i really need to go I go. Otherwise I order from other companies. This Lowe's does not deserve our hard earned money.
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July 2023 by Elizabeth DeHaven
If I could go back in time and tell myself not to order appliances from Lowes, I would. Save yourself hours of frustration by choosing another retailer, any other retailer--it will be the best decision of your life. I've been working on a simple appliance delivery and installation for more than TWO months. This is not an exaggeration. This is something that could easily be resolved if someone at the store actually picked up the phone. When I call this store, the phone rings and rings, sometimes for more than 20 minutes at a time, until someone picks up the receiver and hangs up the call. I kid you not. I've called outside electricians and plumbers to complete most of the work Lowes promised and I already paid them for. Unfortunately, I cannot post this review with zero stars, which is what they deserve, and this is the only reason they are receiving one.
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July 2023 by Paul Seymour (ALXSHARPEN)
This place is horrible they never answer the phone we are trying to find out where our stove delivery is at for 3 weeks now and to get a person is impossible. They told us it was being delivered on Memorial Day LOL and they never showed calling now on two different phones an no person ever answers. We ordered all are appliances together but someone entered them all as separate. Been months waiting out new Kitchen is almost complete but we still have no stove. My next call will be to go to corporate because this store manager should be fired. How can you run a store this big an Jo person from customer service ever answers the phone? Seriously try it for fun call in and see if they answer I guarantee you they won’t and sometimes they answer and hang up that’s really fun when they do that.
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July 2023 by Tram Nguyen
Incompetent workers from general staffs to manager. Lowe has failed to train their staffs the basic knowledge on selling special order from another store.I purchased a trailer on the of pickup the staff had forgotten to give me the title to the trailer and the DMV would not agree to registered the vehicle. I went back requesting for the title, I got it but then Lowe did not sign the title over my name which the DMV rejected again. Went back for the 3rd time asking them to sign however they refused due to “we do not carry trailer here, the store that does would have to sign it”. Keke and Nubia said I could to the Woodbridge store or contact the original seller to get it signed. Well, it’s not my responsibility, I refused.I then suggested Nubia to ship the title to their Woodbridge store to do all the paper work and I would pick it up after a week. Nubia assured me she would notify me once she gets any updates.Following that week, on Wednesday I called to check on the status. I was hung up twice, the third time I got a hold to Nubia. She said he has heard back from whoever and would call me back later that afternoon or tomorrow (which would fall on Thursday). I waited and and waited and never received a call back. I finally had enough and went to return the trailer on Saturday. Once Nubia saw me, she came up and asked to wait until Tuesday. I refused and made my return. Throughout the process I’ve not once received an apology. Do better.
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July 2023 by Gabriel 2088
Zero stars if I could.On multiple occasions I have waited more than 30 minutes for someone to deliver items to my car after checking in through Click-N-Collect. Orders are never ready despite being notified they are.They absolutely NEVER pick up their phone.Customer service is abismal on a great day.These are not isolated incidents and have happened numerous times. Go to Home Depot instead.I only buy from here as a last resort.
