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“I love this store! The environment and people are always great and welcoming.I personally started going here for Schaeffer’s Oil products, which are also always of quality.They carry a wide range of companies products; Anything from Milwaukee tools, accessories, drill and cement bits, to a large range of premium products (Try Citrol 266 Degreaser)!Please never change or go away Herrick Industrial!”
“I love this place. I had been searching for a great selection of cabinet hardware (big box stores had terrible options) when I wanted an updated look in my kitchen and i stumbled upon this gem and have since recommended it to everyone i hear is refinishing their kitchens and baths or wanting a refresh. It’s also a small family-run business and the owners are so nice. Not to mention the have a play-corner for kids. Come! You will not be disappointed!”
“Purpose of going was to get tool to fix a toilet seat. Receive friendly expertise service finding tools. Check out personnel friendly. I was given a coupon that made my purchase less expensive.”
“Closed at 5pm? Originally pissed me off but went back during lunch on a weekday. Great prices. I bought 1 $9 piece of facia, but very professional regardless. Delivered the piece right to me, and I was in and out of there in less than 5 min.”
“I've been into the store twice in the last 90 days, and I've been very well taken care of by a great employee. His name is Caleb. He is the STIHL service technician that knows his stuff inside and out. He was very knowledgeable and helpful. Yes, a bonus or pay raise are in order”
“I rented a mini excavator to move some large rocks. The equipment was in good working order and performed flawlessly. The company provided excellent customer service and the rental pricing competitive. I will highly recommend Universal for anyone's rental needs”
“Jason at Durk's earned a first stop customer with his amazing customer service.I told him I would include a request to his boss so, hear it is. Boss, you need to shake Jason's hand and thank him for being such a valuable representative of your business.I didn't spend a lot of money for this problem but you wouldn't know it from my experience. Jason took my problem and spent the time to take care of my every need as though I was spending thousands of dollars. He made sure he understood my situation and gave me a number of things I could do. We talked about pro's and cons and he helped me realize the best option.I was treated so well I will not only be a customer, I will take pleasure in recommending Durk's in Harrisville to anyone with plumbing needs.During the time I was there, I watched him treat every customer the same way. If they had a question, he took the time to answer it and make sure they understood.OUTSTANDING employee, great prices, and a very good variety of products.THANKS JASON”
“DAVID, DURING THIS TIME OF HOT CUSTOMERS, I JUST WANTED TO LET YOU KNOW THAT YOUR CREW IS GREAT !!! THEY MAKE ME LOOK GOOD. (THATS IS HARD TO DO !)
SO THANK YOU FOR ALL YOUR WELL TRAINED CREW.
GREG”
“I’m a delivery driver. First time delivering to this company and they were exceptionally nice! Offered me a drink and a donut. As a driver we really appreciate things like that!!!”
“I love this store the ppl r awesome and the prices r really good thank you harbor freight for hiring such cool employees !!!u guys make it great to cone here!!!”
“Our home has an in-floor heating system sustained by a large water heater that also warms the water for other household needs. This is not an item that can be found at Home Depot, Lowe’s, etc. We woke up to the joy of cold showers and immediately knew we had a problem. Turns out the water heater packed it in overnight. Great! Hard to find water heater, holiday weekend with plumbing stores closed from Saturday to Tuesday and temperatures forecasted to be below freezing by Monday…we were in trouble. We started calling around on the off chance we could do something. Turns out Great Western has someone on call during the holidays to address urgent needs. Someone in SLC was on the phone with my husband for quite a while trying to find a replacement unit by referencing the serial number of our 20 year old heater (which is not available anymore…of course) to current brands on the market. He found an AO Smith commercial grade heater he thought might work but didn’t know if any were in inventory in our location. The on-call person in SLC contacted the GWS manager in our area and asked him to contact us. Jay Jenkins was on the phone immediately with my husband. He not only called my spouse by name, but was concerned about if we were getting cold, if we had anyone to install the unit (if they could find one), etc. He called an employee to physically open the warehouse and see if they had the unit in stock. Fortunately they did, yea! He then called back and asked if we could pick it up now or needed someone to deliver it. We told him we could pick it up and install it (my husbands and sons are pretty handy) and he had the employee wait for us at the warehouse. Now get this, holiday weekend, stores closed, warehouse employee waiting to help us load it… no way to process a payment for a very pricey unit. 20 years ago our water heater was 5K+. I don’t even want to think about what this unit is going to cost us…just after Christmas no less. We walked out the door with a unit that cost more than most engagement rings with the instruction to “come in Tuesday, when you can, to make payment arrangements.” We are warm, comfortable and enjoying hot water…with a minimum of cussing and angst. THANK YOU Great Western!!!”
“Ryan is a super guy. We were the last 2 people in the store (we were the idiots that drove in 1 min before close) and we got treated fantastic. I've used Airgas in the past and I'll definitely keep with them. Its people who provide exceptional service that keep businesses going.Thanks for making it happen!!!”
“Kamille Robertson does permanent cosmetics out of this place and she is amazingly talented! If you're looking to have that done your search should end here. Beautiful work!”
“It's Home Depot! I like to build my shopping list in the app and use it to help me find the things I need in store. You can also avoid the problem of looking for out of stock things because the app will show the inventory at your store of choice. Every interaction I have had with their employees has been pleasant. Getting help finding stuff is hit or miss some times. If you need help getting something heavy off a shelf or into your truck they have always been available to help.”
“Customer service is not the best, but a guy called Paul made all the difference. Thank you for your attention, you were the only one who really cared about the customer.”
“They have friendly and helpful people. They have almost always had whatever I was looking for. It is where I start looking when I have need of something for my home.”
“I walked out of 4 other places before coming to your store. No one would help me. I was in need of something a little specific. That's when Tim in appliance showed up! The dude was a rockstar! Asked me if I needed help, and we were off to the races! He helped me look up multiple products and didn't stop till we found exactly what I was looking for! The world needs more Tim's! Thank you again!”
“I had a very complicated order of 14 gallons of paint today, all different colors, and not all the bases we had planned on were available. The paint department did an outstanding job assisting me with this order and had everything done in about half an hour once the order was submitted, even with the unexpected changes. During checkout, the associate overseeing the self checkouts, Callie, was SO helpful. She went above and beyond in helping me process the order. When I had a question she did not have the information to answer, she made a point to track it down for me and saved me a lot of money. She was kind and friendly throughout the process, an excellent example of customer service.
Thank you Ogden Home Depot!”
“We like going into these places to support local stores. I just wish the Re-stores around the country would ship to one another. We found a lot of carpet squares in Kansas and had to drive out there to get them because these stores don't share. I guess that's just how it is.”
“Comes in clutch when you don't want to go to Lowe's or home Depot but you will pay more for the convenience. Well stocked place, aside from no lumber not much you won't find.”
“I had an issue with item delivered. Received amazing customer service all around. From person at phone center, to store manager and costumer service at location. They were all friendly, knowledgeable, and helpful. I'm not a huge fan of box stores, but with home renovations, you kind of gotta.
I will shop this location again, purely for their great staff.”
“?A hardware store for finding & purchasing household items for updates, repairs, and enhancements for what you consider home. This store had the stainless steel hardware I needed at the time for a project. Will definitely visit again for future projects!”
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“I always love this place. Great place to go for farming, camping, hunting, gardening, canning, cooking, and so much more! So, when you want more than walmart, you go to Smith and Edwards. It isn't a big secret anymore. Good for them.”