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“Amazing service. I had a dead battery and they were able to get me connected w/someone who sells their batteries and was able to get it delivered and installed w/the same warranty I'd have as if I'd bought it from them directly. 5 star experience!”
7:30AM - 10PM
3909 N Interstate Hwy 35 Suite C100, Austin
Battery Stores
“I needed a new battery and O'Reilly was recommended to me. The store associate, Totong, assisted me. He was super knowledgeable and showed me my battery options. He did not try to upsell me which was a refreshing surprise. He also quickly installed the battery and ensured it was working. The battery installation was free! I was very pleased and now know that I don't have to go to an auto repair shop to get a battery with labor and a premium built into the price. Hopefully, I won't need a battery again soon but if I do, I will come back to O'Reilly.”
“Great service, highly recommend this location. The guys were great. I had a horrible experience at the 620 location but these guys restored my faith in batteries plus. Friendly, professional and didn't try to rip me off like the "manager" at the 620 location.”
“They pulled our codes and indicated a faulty part which we replaced and the car began to run better and saved gas. We have other errors to correct as we can. We appreciate O'Reilly and their helpful, friendly staff.”
“I specifically entered O’Riley to request the help of a manager. (thinking he would have the experience and knowledge to assist me)
I was kindly greeted by a young man Jose as soon as I entered the store, so I asked him to come out so I can show him what I needed to repair; some paint and scratches on my truck that someone was nice enough to leave me.
Jose observed closely at the damage and described the remedy. He directed me into store and he knew exactly where each product was located, he was familiar with the inventory, knowledge of the use of each product.
Today it’s not often we find young individuals that are poised, respectful and confident. (most often the opposite)
Jose is one of those few young men that are far and few between. Jose had respect, great mannerisms, candor, and most of all knowledgeable. These are the employees O’Riley needs to train and promote into management opportunities.
Jose, thank you for your great customer service!”
“Cody was very helpful and knowledgeable with all our needs. If he didn't know something he found someone who did know to provide context. He also helped us to get the best deals on what we purchased. Thanks Cody!!”
7:30AM - 10PM
2505 E Riverside Dr, Austin
Battery Stores
“The friendliest place I’ve been so far. I frequent the store and let me tell you. Those gentlemen will get you part even if they are not in store. They are intentional with the work. I highly recommend you going to this location.”
“Last night I needed oil and they were the closest O'Reilly's to me. I bought 2 quarts of oil and borrowed a funnel. the employees were very helpful. Thank you.”
“Great Batteries Plus and even better customer service from Kirk — he’s your guy and very knowledgeable and attentive to battery application/options. Highly recommend A+”
7:30AM - 10PM
2409 S Congress Ave, Austin
Battery Stores
“Justin helped me change out my burnt lightbulb and find a fuse to my windows. His help saved me a bunch of time and money and now I know how to change the bulb myself. Thanks, Justin!”
“When I say Ricardo J, the field trainer for this Oreillys brought the meaning of what hospitality means. I traveled to Austin on a special assignment for God 4 hours away from Home. My battery gave out and I called this branch and Ricardo picked up. The customer service industry is performing way below standard since Covid and when I say Ricardo was Amazing that is what he embodied. He was thorough and being very tight on money he even informed of the shop that could install the battery. I am not from here but he even went over to the mechanic shop, checked the pricing for me came back and got on the phone and informed me of what to do. Who even does this type of stuff anymore. I know Jesus is all in this young mans heart. Ricardo if Oreily doesn’t promote you from field to Corporate nationwide trainer, gone head pack your bags because the promotion God has for you the world needs to see a living example of what hospitality, and caring for His people heart really is. You don’t even know how your demonstration has touched my heart and is a reminder to myself to go above and beyond for Gods people. Promote Him if not God sure will take him and use him for a even bigger training purpose. This right here is the future Pastor, teacher, kingdom builder of God and if you don’t treat him right, then know God see’s and He will. Thank you Ricardo for bringing light to what hospitality is!”
“There was this person named Anthony who helped me. I wasn't able to go to the store and I asked my mom if she could help me. I spoke to Anthony and let her know that she was on the way. My phone just needed the screen to be reattached. Anthony was extremely nice to my mother and helped me without charge. He really saved me from the fire because later on that day I had an interview and the address and zoom hyperlink were in my text messages. The only way I would be able to retrieve that information is to fix my phone. He really helped me out when I needed it. Anthony thank you I really do appreciate you being nice to my mom and helping me.”
“Josheph helped me when I didn’t know what I needed and took the time to explain and show me what my car needed, very friendly and helpful will definitely be returning”
“Marcos has helped me out SO many times and he is so sweet, knowledgeable and patient with me! He always fills up my fluids for me (just so I simply don’t have too) Today Marcos and Brian helped me, Brian was also incredible! He was going above and beyond to help me get my car started and everything figured out.”
“This store has the best manager. He helped me with the part I was seeking. He went outside to look at my car. He had a genuine interest in solving my problem. I can’t say enough good things and will definitely return to this shop when I need anything for my car.”
“Von was great, helpful, friendly, and funny. Wish I had people like him at the auto parts stores near me in Houston..
Von needs a raise, his energy and attitude was great, and infectious.”
7:30AM - 7PM
3601 E Martin Luther King Jr Blvd, Austin
Battery Stores
“I’ve been here twice now and both times, the customer service is ridiculous!! (In a good way)
All the guys are soooooo nice, they ultra fast, and always take a high level of initiative (when it comes to opening doors for me, picking things up so I don’t have to, giving up their seat for me in front of their fan).
Seriously, I’m always shocked at how a random tire shop on a corner treats customers better than a bougie restaurant.”
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“The General Manager here is awesome! The night before Thanksgiving he spent about 45 minutes helping me install a new battery on my motorcycle. He was so patient and easy to work with. I'll definitely be back for batteries for the rest of my vehicles!”