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“I am so excited that Ms Jennifer F. stopped me and informed me about how great this bank would be for me as a new customer. She helped me decide to open an account and I just want to truly thank her. Jennifer great job, please continue to smile and greet and you will continue to gain customers. Thank you Daniel for assisting her take care of me. Your team is absolutely amazing!”
“This branch is great. And more specifically Shawnte is awesome! Super knowledgeable & helpful. I had an issue I needed resolved & she went above & beyond to help me out. Outstanding customer service on her part. I will definitely do my banking here going forward rather than the previous branch I used based on the service I received.”
“Thank you Benjamin Serrano for your spectacular service . I had to drive to this location because my husband said , Tomball folks treat you differently. He is right ! So professional and chill. Thank you for allowing me to have a wonderful experience”
“I don't know their names but these girls are the best. They always receive me with a smile in their faces. Great customer service fast and accurate. Keep up with the good work girls”
“Ella has been amazing! I called yesterday after I noticed fraud and she was so knowledgeable on the phone that I drove from Willis to Spring because I wanted her to handle everything. I was in and out she got me all taken care of and gave me good pointers on things I could do to internally to help with the fraud issue I am having. Thank you for everything!”
“I cannot speak highly enough about the outstanding service I received from Daisy and Barbara at InvesTex Credit Union. From the moment I walked in, Daisy went above and beyond to help me secure a loan for my truck. Their professionalism, knowledge, and dedication made the entire process smooth and stress-free. They patiently answered all my questions, offered valuable insights, and worked tirelessly to ensure I got the best possible deal. Thanks to Daisy and Barbara and the team at Tomball , I'm now driving off in my dream truck with a smile on my face. I highly recommend their services to anyone in need of financial assistance. Keep up the fantastic work!”
9AM - 1PM
1111 W Main St, Tomball
Banks
“Elizabeth helped me this morning. She was super helpful and so nice with a big SMILE on her face. Though this bank is under new ownership it looks like they are still investigating in relationships!!”
“I decided to try Frost bank because they have a location right down the street. They called me a few days after signing up to welcome me and find out if I had any questions. Their app is up to date and easy to use which is important to me because some banks have really awful mobile apps. I thought it was neat that they can connect with your payroll provider to set up direct deposit for you. If you’re looking to switch I recommend checking out this bank.”
“This bank has the greatest custermer service you could ever possibly get. I have been banking with them for a few years now. I have beeh going through a very dramatic life change that had me really at a disadvantage. These ladies and men that work here have made sure my every need was made. Helping me count my money at times making sure everything was correct that I was trying to accomplish at the bank at this in my life. I was disorganized disoriented at times. And they took care of me. I didn't even have to ask them to help they just knew something was not right and did what needed to be done automatically. You don't get that anywhere anymore. They helped me with any problem that I had as into changing the account bank card whatever ni needed they did with a smile. I don't care if I move out state this my bank for forever. Go try them out and see what I mean. They had to count my money and my for me and make sure I had everything to leave and not forget. Thank 6ou for the help you do for me. Those were dark days. Getting better but still have a few moments where I just think or focus. Thank you so much for all you have done with a smile and I can they want to do it.ok so I'm crying now tears on tablet and it won't let let correct as I'm rereading a few commas.”
“Site is clean and professional. I encountered Joshua and the manager, Desna. Both put their full effort to help. They took red tape and technical hurdles as challenges they could solve rather than as dead-ends. They worked in a human manner which is often missing at other places these days. Also, I've observed how the other tellers treat patients and I found it very courteous. Wait time is very good, even in the hour before closing. I didn't have a problem using the ATMs there. Conveniently located beside the HEB.”
“Just switched from Chase Bank.
Mrs, Ana Pineda was more than helpful even under the circumstances I had of coming in within the last 10 minutes of closing. Wonderful bank and I recommend you switch to Simmons Bank. Very personable.”
“My husband and I visited the second time today your location on 8507 W. New Harmony Trail Tomball 77375 and we spoke with the same young people like two days ago. He’s name is Kyle Manuel. We would like to thank you for having people like him. He’s very professional, very prepared and really nice! And we’ll like to thank him for how nice explains everything to us! We are very proud to have this kind of people in our country!! We are customers of your bank from many years. Thanks again! Maria and Sergiu Cernov”
“Simply great,I had a huge problem with the misuse of my Daren from a company I had ordered from. But Bank of America, and this bank in particular, really took time for me. Listened and took everything in detail. Helped me to find a solution and made sure that this would not happen again.At the same time, they also took their time very patiently, I haven't been learning English for very long and when I had misunderstandings, they patiently explained everything to me. Simply great...”
“It’s very convenient to have near where I live! I work as a server and get my tips in cash at the end of every night, and I just run by the atm before I get home to deposit everything. Usually everything runs smoothly, only been one or two times where one the atms are down for whatever reason. I’ve never had a real problem with this place overall. The bank is works as a bank.”
“I finally found a free checking account with a low minimum balance that was not a 45 min drive away.People were friendly. Got us through all the paperwork and helped us work the system well. All the bonuses for setting up new accounts helped out a lot too.I'm surprised at some low ratings from other users. They must have had a very different experience than I had.The only reason I gave it 4 stars instead of 5 is that the website and the app are not really easy to work with. They need help from a good web & app designer.Also a lot of restrictions (for safety). The help line is very finicky about setting up a new payee on Zelle. But in this day and age with fraud, we kind of understand. Same thing about new payees and transfers. But we kinda have to live with it nowadays. It's still annoying.”
“Great service today. Needed help getting my routing number and making a deposit. The teller was helpful with the routing number and then I used the automated machine in the lobby to make my deposit. The branch is clean and organized. Having the automated machine in the lobby frees up the tellers for things like counter checks and cashiers checks that you can't do on the automated machine. This branch is near a busy intersection, so it's great that they have the automated machines inside, it's almost like having two extra tellers on duty.”
“I stopped in at the last minute for assistance with an account for my Mother and the Manager “Marco” did a wonderful job helping me! I was very impressed with this young man and would highly recommend this branch to anyone! Marco also followed up with me a few weeks later to update an item that needed my attention. Very professional!”
“Excellent customer service. We came 15 minutes before closing time and Thanya made a wire and cashiers check possible. She was patient, courteous, and made it happen!”
“Recently I had a Trust created and needed help to add it as a beneficiary to my accounts. I tried both the 800 customer service number and my local branch in Spring, both of which were not helpful. I happened to be in Tomball and scheduled an appointment with John L. Gorman, II, a relationship Banker. I cannot tell you how pleased I am. He knew exactly what needed to be done, was able to assist me quickly, and also helped to show other products that could be of benefit to me. He is a God send. He was very pleasant, knowledgeable, and quick to help me in what seemed to be a lost cause. I would highly recommend John to any who have banking questions that no one else can answer. I am so glad to have found him. I'm definitely keeping his card.”
“I can't agree with most of the other reviews. I went in for account opening and it was a smooth experience. Tiffany provided competent and professional service. Likewise with Mr. Leland. The experience was quite pleasant. They were also courteous with a followup phone call and email to ensure that needs were met.”
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“I could name everyone at the bank that has exemplified true professionalism and fortitude to take care of the customer because they have always helped me in a great way. I believe you can tell an atmosphere as soon as you walk into a place, and their atmosphere has energy flowing through it . That is a testament from the Upper management of this branch on down the list. This branch has to be flourishing because of the principles they portray on a daily basis. Great job everybody!”