“I stopped by last week with a low tire on my motorcycle. Justin kindly and quickly helped me and refused to charge me for the service. I really needed a hand and am very thankful for his help. I will be back!”
“7-04-24 - Oil Change
Good experience at CBs. Got an oil change. They’re a little pricey but you get what you pay for I guess. At least you leave knowing it was done right. Lyft rides are included if you don’t want to wait and need a ride. Very friendly staff. Recommend you make an appointment.
7-30-24 - CBA Break Fluid Exchange
Dropped car off at 7 am, and it was ready by 4:30 pm same day. Could not pick up, so went next day. This time remembered to ask for Veteran's Discount (which they honored @ 10%). Got a complimentary Lyft ride to and from. Prices are slightly higher than other shops but knowing the job is done right, the complimentary ride to and from, the discount and the convenience of not having to leave The Woodlands makes up for the higher price. Overall satisfied, except that technician didn't notify me when the truck was pulled around, so I sat in the office for a little longer than expected drinking some good complimentary coffee. Again - don't forget your Veteran's discount and make an appointment.
08-27-24 - CBA Rear differential service
08-27-24 - Alternator replacement
08-27-24 - Advanced testing
Brought car in at 7 am to perform rear diff service. Explained battery light was coming on intermittently. Service advisor recommended advanced testing. Alternator needed replacement and rear diff service performed. Car was ready same day, but picked up on 8-28. Next service interval for rear diff is 30K miles.”
“I know how to work on cars. I did that when I was in college. Now I choose not to. Rusty's Garage will not B.S. you and they basically take ownership regarding the care of your car. What I mean is, they check everything and tell you what you need today and what can wait and they're honest. I know this because I usually know what's broken when I take my car in for service and in 4 decades, this is the first shop that has been spot on about everything and truthful. They don't make the job bigger than it actually is. The rest of the guys out there working on cars, want you to tell them what's wrong and they only fix that and then you have no idea on what else may be going on. And oh..by the way Rusty gives you a warranty on all their work even if you're out of town including reimbursement for a hotel stay if you're out of town and your car fails due to any work they've done. Plus a car wash..I have to stop now because it's almost too good to be true. But it is and I will not take our cars anywhere else.”
“Fantastic! First timer and impressively clean, courteous, and 3 different people I spoke to were extremely knowledgeable in issues with my car. And kindly had snacks and refreshments too. So thoughtful.
Brought my Audi A3 in (for sale) to get an inspection list of issues potential buyers might have upon purchase of the vehicle. Then sat down with me going over the list, patiently explaining what the report means, including a cost list for repairs as well. They emailed it to me, with pictures to prove each issue. I was more than impressed. They even pointed out the Audi dealership put my break pads on upsidedown, and used non-Audi parts! WOW!
Everything was warm and fuzzy, including their giant dog that could pass as a teddy bear. I was happy waiving and smiling when I left, only to find a cute stuffed animal on my dash. I can't wait to go over the results with my husband. A couple tweaks and she'll be one heck of a buy for someone else. I feel very blessed to have found this company.
Looking forward to seeing them all again, dog included . Top professionals should be recognized for their value. They wear it well, not being arrogant or short tempered with those of us not understanding all things car related. That is a gift to your customers. God bless you for your kindness.”