Sephora is a welcoming beauty store that offers a wide range of products from popular brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and Sephora Collection. Customers appreciate the helpful and courteous staff who are always ready to assist with finding the right products and offering expert advice. Many reviews highlight the excellent customer service provided by associates, with some mentioning specific staff members who go above and beyond to ensure a positive shopping experience. For example, one customer praised an employee named Reiki for her quick and attentive help, making the visit enjoyable despite the crowded store. Another reviewer highlighted Matthew as a knowledgeable and cheerful advisor who helped find suitable products and educated the customer about their needs, turning a simple purchase into a satisfying experience. Bella from The Woodlands Mall location was also recognized for her professionalism and helpfulness, making customers feel comfortable and appreciated. However, some reviews mention challenges during busy times, especially on weekends, when the store can become crowded with young teenagers playing with testers and leaving trash, which can make shopping less pleasant. Customers feel that the store staff are often overwhelmed by the crowd and wish there were more measures to manage the space better. Despite this, the overall sentiment remains positive, with many customers eager to return for the friendly service and quality product recommendations. Sephora also offers convenient options like in-store or curbside pickup and same-day delivery, making shopping flexible and easy. The store encourages everyone to come in, share their beauty, and celebrate their uniqueness in a welcoming environment.
Good selection for a smaller store. They’ve gotten better with cleanliness and hygiene. But still some misplaced products and random Starbucks cups in the blue. They don’t have an issue with asking you if you needed something a hundred billion times. Sometimes testers are missing though. Good place overall
March 2025
Great service at this location, sephora woodlands mall
July 2024
Very busyyyy... but they were so sweet and kind and would answer any make up question.
