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“First of all I want to recognize the friendly and helpful atmosphere upon arrival. Dy was very informative and knowledgeable of their inventory which is very helpful and crucial. Ross with finance was very transparent during the whole process. Also, want to recognize GM Jacob C. for checking up on customers and making the car buying experience quick, easy, and hassle-free. Awesome experience and would definitely recommend shopping there.”
“This was such a fun experience for my husband and I! We did the two hour slingshot rental and drove up and down the island. It was an absolutely blast and a must do while visiting Galveston! Billy was very knowledgeable and they had great customer service with moving times around due to rain. You won't be disappointed.”
“I had just experienced the worst customer experience and let down from Hertz. No smiles, no offer of solutions just hateful, and we were expecting to leave the next day. My husband called Bay Area Rentals on a whim, we had nothing to lose at this point. They got us in, exactly what I needed way less than Hertz. Amira's customer er service and her partner were amazing with smiles and understanding. I will never go anywhere else.”
“Long story short, my cruise boat arrived at Port late, and I had no service or internet to communicate with local office. My reserved car was rented out to someone else. They had no other cars available. I was supposed to wait patiently for a call if one became available. I ended up getting Lyft to rental office and waited 5 hours. Andrew Salinas, Assistant Manager, and his team were pleasant the entire time and ended up getting a spare vehicle repaired just for us. All I can say now is presence and patience paid off, thank you.”
“Update, this place has it going on Anthony and Allison were superb today. Handled the herd of people that came through all at the same time efficiently, great communication welcoming me in the door even though they were already with someone. Great place to rent a car for!
Trevor. You are a great communicator. Thank you for you superior service today. Best service I've ever recieved in decades from Enterprise, really anywhere. Seriously a breathe of fresh air!”
“My company always rent my car by Avis, I'm giving 5 stars just thanks to Tyler, that is a really nice guy always trying to make the customer happy and checking the vehicle to see if it is in good conditions.All the other people I had to deal with, gave me dirty cars, on service due, and were more rude, pretending to solve any small issue just going to the Houston airport hub.”
“Muhammad delivered exceptional service during our visit today. We choose Budget after canceling a Turo car reservation due to safety concerns, we found the rental process to be effortless, even without a prior booking. Muhammad's kindness and professionalism made the experience smooth, and I'm thoroughly satisfied with the quality of the car provided!”
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“I have rented cars from Texas City location numerous times, have always received excellent service, everyone is always courteous and very friendly. Keep up the good job.”