Burlington is a store known for very good prices and amazing deals on a wide range of items, from clothing for kids, juniors, men, and ladies to housewares, cosmetics, accessories, and shoes. It is described as a deal destination with frequent markdowns. However, customer experiences vary. Some note a decrease in the quality and choice of goods, a smaller store area, and a perception of cost-cutting. The checkout process is frequently criticized for long lines and a lack of open registers, often with only one or two cashiers working, leading to waits of 20 minutes or more. While some find very good value and enjoy shopping, others feel the store is understaffed, which can impact the organization and maintenance of the sales floor. The overall shopping experience can be inconsistent, with some customers leaving disappointed while others appreciate the savings.
