Direct Tools Factory Outlet offers brand name tools at huge savings. They provide new, blemished, and factory reconditioned products from brands like RYOBI, RIDGID, and Hoover, backed by manufacturer warranties. Customers have found excellent deals on refurbished and blemished Ryobi tools, with the store restocking sold-out items quickly. The sale associates are described as helpful, answering questions and providing additional information about tools and accessories. Customers feel cared for and not just a number, with some expressing confidence in buying from the store. While prices are low on factory blemished and reconditioned products, and they carry a huge selection of tools, vacuums, and carpet cleaners, one customer experienced poor customer service with no reply to an email and a long hold time when calling. However, they were eventually called back and the issue was resolved. Another customer noted that while staffing tries to be helpful, they often lack knowledge about the tools. Despite this, many customers are happy using the outlet, receiving items as promised and planning to return.
almost don’t want to share this review because then the secret will be out…. but if you think you’ll find a better deal on (the specific brands they carry of ) tools, you’re kidding yourself!
January 2024
Just found out about this place, they had excellent deals on refurbished and blemished Ryobi tools. Will definitely be back to shop again. Staff was helpful, answering all questions and lending additional information about the tools & accessories. Store restocked sold out items just a few days later.
January 2024
Great store has alot of great stuff. And they had sales . Would go again
