Navy Federal Credit Union is a trusted financial institution that primarily serves the armed forces, DoD members, veterans, and their families. Known for its great rates, discounts, and award-winning 24/7 member service, it emphasizes supporting military members and understanding their needs. With over 350 branches worldwide, Navy Federal offers a welcoming environment where members are treated as valued individuals. Customers frequently praise the friendly staff, quick and well-staffed service, and the overall positive experience. Many appreciate the kindness of employees, whether it’s during drive-thru transactions or in-branch visits, with stories of staff going above and beyond—such as sending milk bones for pups or offering helpful explanations about banking benefits. The interior of the branches is kept clean, well-lit, and comfortable, with ample seating. While parking can sometimes be a challenge, the quality of service consistently exceeds expectations. Members also highlight the convenience of online banking, with staff like Ismael providing outstanding assistance and clear explanations. Overall, Navy Federal Credit Union fosters a community-oriented atmosphere, making members feel like they have a friend who understands their military lifestyle. It remains a reliable choice for those seeking excellent customer service, supportive staff, and a bank that truly cares about its members.
Best bank for me and my wife. Never any issues and there customer service is great.
February 2025
The people are so nice. Best experience with a bank ever, quick service and well staffed. I recently opened an account with NFCU and I was so impressed at the level of service that I convinced everyone in my family to switch over.
October 2024
Very friendly workers and speedy service. They have always answered my questions over the phone and in person.
