-
December 2023 by Brent L
The installer/contactor was TERRIBLE.They showed up the first day and questioned the fact that we had paid for installation in two rooms. They said they weren't told about both rooms. I assured them that it was part of the order, but they insisted on calling the owner of the company (Ronnie) to confirm.After a few hours of flooring installation, they told me that installing quarter round molding was not part of their understanding either. They called Ronnie, who squared it away.There were many issues with gaps between the baseboards and the flooring, and also misunderstandings about what furniture would and would not be moved.The final installation was good, but it was very stressful, and took a lot of time and energy to get there.Be prepared to call in any issues to the owner if you want them resolved.
-
November 2023 by Brent L.
The installer/contractor was TERRIBLE.They showed up the first day and questioned the fact that we had paid for installation in two rooms. They said they weren't told about both rooms. I assured them that it was part of the order, but they insisted on calling the owner of the company (Ronnie) to confirm. After a few hours of flooring installation, they told me that installing quarter round molding was not part of their understanding either. They called Ronnie, who squared it away. There were many issues with gaps between the baseboards and the flooring, and also misunderstandings about what furniture would and would not be moved.The final installation was good, but it was very stressful and took a lot of time and energy to get there.Be prepared to call in any issues to the owner if you want them resolved.
-
February 2023 by Nathan Cook
Great staff! Very helpful, friendly, and honest. This place is kind of a hidden gem.
-
January 2023 by Karen Cavada
Many thanks to the sales folks and install teams from Helotes Discount Carpet. We had luxury vinyl flooring and wall to wall carpeting installed at our house. Thanks Ronnie for your good suggestions. Many thanks to the stellar professional work by the flooring and carpeting teams. Great prep and cleanup! These guys really knew their stuff. Don’t go to Lowes, come to these guys.
-
January 2023 by Clark Robinson
I just had Hector, from Helotes Carpet out today to stretch an my existing carpeting. He worked on four different areas, upstairs and downstair and the work was just excellent. It now looks like the day it was installed. And in one case, even better. Hector corrected some work from the original install which dramatically improved the transition to another type flooring. Ronnie and Hector, thanks for the great work!
-
May 2022 by Clara R.
Question for Yelp. Why is my review not posted?? I wrote a review on 10/03/2021 regarding the EXCELLENT work done by Helotes Discount Carpet. I wrote: Highly recommend Helotes Discount Carpets. I got new floors installed throughout the entire house and they did an excellent job.
-
January 2022 by Rita Spoonemore
I have used them 3 times first time delivery truck broke down and was not notified until I drove all the way there.2 time waited waited waited. 3 time the sales person did not order my floor and it was paid for.i will not use them again
-
January 2022 by Emily Rhodes
VERY HELPFUL IS AN UNDERESTIMATE! They found a small piece of carpet padding I needed for my dining room. And have it to me at a discounted rate. They were so helpful. I truly appreciate the effort. God bless you guys
-
January 2022 by Hope's Here (agent99)
Very kind gentlemen. Good carpets and excellent prices. I highly recommend!After installation. Carpet was nothing like it looked.Installation was HORRIBLE!! Too much wrong to write about. Marvin said it was just too bad. Very unfortunate. I really thought he was a kind gentleman.
-
January 2020 by Crystal Valentin
I just drove all the way over here because on google it’s says you are open until 5:00pm today, Sunday 1-20-19. But you are closed and you just waisted one hour out of my day. Get your facts straight don’t waist anyone’s time on a Sunday.
-
January 2019 by Paige Martin
Tons of flooring selections including carpet, tile and hardwood. Nice local business.
-
January 2019 by Heather Flores
The staff at Helotes Discount Carpets are so helpful and sweet! Very knowledgeable, reputable and overall a great experience. I am really happy with their services!
-
January 2019 by Melissa Nichols
Great service! I would highly recommend to anyone shopping around for flooring. They have lots of options to choose from and the experience.
-
January 2019 by Devin Hidalgo
What a nice place. They had a huge selection and were very helpful in talking about what might best work for my home. Thank you Ronnie!
-
January 2019 by Marie dockery
Very nice staff , professional and excellent customer service. I walked in not sure what I wanted exactly and they were able to help and guide me.
