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November 2023 by David Wenske
Why run a logistics company if you don't even attempt to deliver packages to your customers? I received texts two days in a row saying delivery was attempted, but nobody ever attempted delivery.
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November 2023 by Isaac Frerichs
DHL is the best! We ordered some stuff from Italy and the DHL team all the way to San Antonio was so helpful. Sandra was the key to helping us get it here safely to our place. She answered all of our concerns, questions and guided us through the process with stellar customer service. The final driver who delivered was very helpful as well. Thank you DHL!
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November 2023 by Desi Strozier
My package it out for delivery to my job with the company name included, they marked as residential it can show up as late as 9 so now I have to wait until Monday and that's if they don't deliver after we're closed when they get here. Wish they had an option for Zero stars all of the CS reps are over seas and read scripts and have attitudes because they could care less. Provided no options but to wait 90 mins to have a supervisor call back. Not even an option for pick up or an apology for how they messed up my delivery address. Trash
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November 2023 by Ana Martin
Impressed with service! I had an international package coming in for me and I was able to switch delivery address on the app it was so easy I got my boxes in 24hours from shipment
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October 2023 by Natalia Palomo
im waiting for a shein package and DHL was my carrier to deliver to my apartment complex and i edited the delivery adress bc they couldnt leave my package in the concierge, so i added my parents house which is not gated nothinf and still failed. Would the package be left in a DHL facility if it failed or ?
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September 2023 by william jones
Awful delivery drivers, made no attempt to contact and said my street facing fenceless residential home needed a codeEdit: I called quickly after and was able to get it re-delivered same day. Keep your eye on your tracking if you want things on time
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September 2023 by tasha tasha
Too bad I can’t give a zero stars. I was waiting for a package, but it never was delivered. Next day I received text message that they tried to deliver my package, but no one was home. First of all I signed a release of signature form where I specified to leave package at my front door. Second of all I was home all day and evening waiting for this package!!!!! I have cameras and camera - door bell no one on recordings…. Why you guy’s lying to your customers?????
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September 2023 by Jojo Stautzenberger
This is the worst delivery place ever created. I am disabled in a wheelchair and can't leave my apartment and I have gotten messages 2 days in a row that they can't deliver my package. I had a large order and half was delivered 2 days ago but now the driver can't find my apartment. This is ? snot and I will never order another large package again from Temu is this company is going to be the ones to deliver it.
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September 2023 by Alberto De Pablo
They never delivered my package even though I was at home. DHL don’t even bother reaching out our requesting an email. Y’all are the worse
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June 2023 by Gdgt Geek
My package is out for delivery 3 days in a row, never delivered. On the 3rd day, they said a delivery attempt was made. So where is my package? I pre-signed for it, all you have to do is leave it. No sticker on my door, no DHL ghosts on my doorbell camera. You have one job, to deliver packages - just DO it! Customer service just lies to get you off the phone/chat. Escalated to a supervisor, get a text, "Oh I'm sorry I couldn't reach you on the phone." That's because you never called. When I send a text reply, you don't respond. Beyond frustrating. Horrible company.
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June 2023 by TheOmega 456
Customer service was very polite and helpful on the phone. I hope that my delivery goes just as smooth. Thank you, DHL. Will leave another review once delivery has been made.
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June 2023 by Michael Mattia
If I could give zero I would. Never even attempted to deliver and when I call customer service they just hang up on you. Absolutely worthless company and I hope UPS, FED EX, put you out of business. You all stink at your job.
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May 2023 by Angela Gonzales
Okay so I usually have a bad experience with DHL however This location was really nice and the front desk employee was also nice and professional.Pretty much and question I had, he was able to answer it.If I had to use DHL again I would choose this location :)
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April 2023 by Summer S
Have a package scheduled to deliver today. I’m at home all day waiting for the package. And yet the carrier said no one’s at home cause there’s a gate code they need. My community is not gated! AbsurdUpdate 3/17/23Within 2 hours after I emailed Melissa, the management team called me and redelivered the package same day. I truly appreciate this and am impressed by the efficiency. Changing rating from 1 to 4. Thank you Melissa for communicating with me throughout the process!
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April 2023 by Kike Aj
Just ridiculous. Package was supposed to be delivered almost a week ago now they keep claiming nobody is home but they have a clear request to leave the package with the leasing office. I have called everyday and it’s just one excuse or the other. One of the ladies even put a second note in for the driver to deliver it with leasing office yet they claim nobody is home. I can’t even begin to express my frustration. I just want my package, please do better!
