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“Raul and Aiyanna were super helpful and friendly. Raul helped me get set up with a storage unit while she gave me some info about the facility. Very easy process”
“Very well maintained storage facility. I’ve used this facility for the last 7 years and have never had any issues with my property. Mrs. Alice is a gem. She’s always very polite and helpful, definitely an asset to the organization.”
“Customer service is amazing here. I showed up on a Sunday to try to get into my outside facility, and even the after hours emergency contact was incredibly helpful to me. Highly recommend this location and these service providers.”
“The lady on the phone was extremely nice and helpful about my move in situation, she explained everything to me of how things work once I move my stuff and how I access my unit. I was so worried I wouldn’t make it in time but she reassured me this was an easy process! I definitely recommend this location if you’re in need of a great storage place for great prices! Thank you!”
“I like this shop. I had a very professional experience. The lady that took my call gave me an estimate quickly, That was very competitive and I met the owner at 9 AM in the morning and he took my car keys and started work. Id recommend you get service here.”
“The facility is good, the employee was very helpful and very nice, explained very well my questions and looking foward to renting in the near future. Trisha Garcia is so professional and dedicated to her job. I'll sure rent as soon as I'm ready to move. Thank you.”
“I would've given this a 5 star rating had it not been for the poor lighting and not being able to see my items inside of my storage unit. I also feel like the a/c could be cooler, the temperature always feels hot once your there for a few minutes and start to work. I've been to other storage unit companies and they keep those buildings very cold and allows the customers to do what is needed in the units without breaking out into a massive sweat. The property manager has tried his best with to resolve most of these concerns but it's all up to cooperate and out of his hands.”
“The property tenant, I believe her name was Veronica was so accommodating and very communicative, she really helped me to feel that ease and gave me the details of the security of the property, she helped me to understand the pricing and went the extra mile. I'd refer this location to anybody, I feel comfortable and safe. Thank you all for helping me to storage my belongings on my journey to recovery.”
“Incredible experience! I have been reluctant to secure a storage facility due to security and support concerns. From the moment I first called Your Storage Place the support has been Amazing! From accessibility, cleanliness, support, and security including onsite uhaul services..all has been to notch. Thank you Lucy and Alex for the Great Service!”
9AM - 6PM
9423 Perrin Beitel, San Antonio
Truck Rentals
“Great place to store your stuff there were no bugs inside the units it was clean and nice. I’m very happy with choosing this place definitely recommend. And you can do it online super quick, easy and convenient.”
“I was glad we stopped here and got a storage unit today. We went in and Laura was extremely helpful and helped us get the unit seamlessly. I was impressed with her customer service, she made sure we got the right size unit. I will definitely recommend this facility to others.”
“This U-Haul operation is very much above the average U-Haul business in the areas of customer service, service after the sale, and general helpfulness.
The staff here is committed to getting you the deal you need and correcting any issues from the website or app reservation process. The facility is clean, well organized and easy to navigate.
If you intend to use the after-hours drop off privilege, this is absolutely the location to go. It is well lit, relatively easy to maneuver the equipment for return, and set up with a nice U-Haul storage complex.”
“This place is in a sketchy part of town but have no doubts about the equipment he has. I had a 1560 mile road trip in front of us and I was very nervous about getting a lemon to make that trip. He have me the newest truck he had and it was awesome! Made the trip in 23hrs and the gas mileage was 10.2 mpg doing 75mph, fully loaded from the top shelf to the back door! I had passed several u hauls that were broken down along the way and I was sure thankful the location took his time to find me the appropriate truck for that trip! Highly recommend Gils! Thank you!”
“Lone Star has an extensive inventory of bad boy mowers to see. Their service was fantastic and their product knowledge made the decision easy to purchase through them. I appreciate how easy the buying and delivery process was. I highly recommend them.”
“I had the best experience ever with this location when I moved last year. Brian was so accommodating and went over and beyond to make my hassle of a move a great experience. Will definitely continue to use this location as long as I am in San Antonio! Thanks so much!”
“Staff and vans we rented were awesome, however the location of this store is very hard to get to if you’re not familiar with San Antonio or this area. Other than that great experience!”
“I called Frank for a CV boot replacement, I had the part. He got me in when I could drop the car off, and got it done within a day. Great price and satisfied with his work.”
“My car stopped in the middle of the street and I was able to move on their parking lot.The women at the desk were very generous and helpful with me until I could get my car back up and running. Thank you Catherine and Serenity ??”
“I guess it's the owner but he is very knowledgeable, efficient and friendly. I had only been there for his notary service before I saw somebody's review or picture with UPS logo. Since nearby UPS stores are almost always crowded with people waiting and the managers/owners aren't friendly even if they're at the storefront, I'd much rather go to Safe Ship for quick and pleasant dealings. They also do all kinds of printing as well as shipping with USPS, FedEx and even DHL.”
“I recently rented from Uhaul Rental and was thoroughly impressed. The customer service was exceptional, making the entire process smooth and stress-free. The equipment and vehicles were brand new, which really made a difference in terms of reliability and ease of use. Moving is always a tough job, but having high-quality tools and helpful staff made the day much easier. I highly recommend Until Rental for anyone in need of rental services.”
“Great experienceGot all the help I needed, and both times I've used them, they have gone above and beyond, very friendly and nice staff.Thanks a lot for everything!”
“Always a great and positive experience with the rental department. I never have any problems with getting the truck im in need of. Always very sweet and friendly. I highly recommend them to anyone for their rental needs.”
“This location in particular is my favorite out of all the locations I’ve used over the years. I thank you your team and especially the owner of Ace. He’s always accessible and informative patient and as close to a friend is there client relationships allow. Thank you AWM.”
“The only place I use for my international packages. Always great customer services, even when is not a problem related to them, they were always there trying to solve it.”
“✅✅✅The experience was amazing/excellent. The person that help me is call Rafi and the service was 5 star like a full concierge experience with a friendly smile so i super recommend the place✅✅✅✅?”
“Did not look anywhere else this place is the best if you need a rental. Trailer ready when I arrived and the owners son went out and made sure the trailer was clean and ready to go. Nice to see a family run business loaded with pride. Will be back to rent a truck when I make my move. You guys are the best!!!”
“Took the last of my stuff out of the storage. People are very helpful and they talk to you with respect they’re nice and my stuff in the storage is well taken care of. Thank you.!”
“Mr. Carlos Gomez is the BEST in the business! Thank you for being so kind, helping us unload our car for the dolly and making our arrival to San Antonio so smooth! We HIGHLY recommend this Uhual location!!!!!!”
“Updated Aug 15, 2024 to 4-stars: I talked with Penske Corporate as well as Jason from the San Antonio district. It is clear that the Penske culture is to ensure safe equipment as well as give good customer service. I do believe the San Antonio, Houston Street Rental and Inspection disciplines have been made aware of the issues with my two vans and will not occur with future renters.
I would not hesitate renting from Penske again, though in the future I will inspect the equipment more thoroughly instead of implicitly trusting everyone did their job. Moving vans have a hard life and it is good to double check for yourself before taking a long trip.
Original Aug 8, 2024 was 1-star:
I will be reaching out to Penske Corporate to provide my detailed feedback since I believe there is a serious dereliction of duty for the Inspection and Rental responsibilities at this 3641 W Houston Street, San Antonio main location. These location-specific responsibilities need a shake up and I believe telling Penske Corporate about my major issues and concerns will actually get them resolved for future renters. In the end, my rental concluded without an actual emergency, yet the negligence in completing the Penske Checklist put me at risk. Note that the San Antonio site Service and Mechanic responsibilities were great.
The Penske Corporate Rental, Penske Corporate Emergency Service, and the El Paso Penske West Service Center are truly outstanding. I think Penske is a good company, has good equipment, and has a great business model. I just believe the San Antonio, Houston Street main location has an issue that needs attention.”
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“Came In today to get information on renting a storage and I was immediately helped and shown different storages to fit my needs. The gentleman helping us was so nice and gave us the information we needed. We ended up renting a storage with them and the price was good for the unit rented. Definitely recommend.”