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“The owner and the guy that changed my tire were both genuinely good good people. The kind of people that are rare to come by. I will always go there for my tires and I hope everyone else does too.”
“Amiable person who was meticulous in not only patching my flat, but also added air into my spare. On top of that, he noticed my hands were dirty after I changed to a spare and offered me to wash my hands.”
“The car service was wonderful and very helpful and friendly. They look out for me and felt taken care of. I will continue to come here at NTB of Rowlett tx the future maintenance services.”
“Great place! My loaner had a tire leak that couldn't be repaired. Since it was a loaner, I obviously didn't want to buy a tire. They graciously moved my groceries to the back seat and put the spare on so I didn't have to drive all the way to the dealership on a Friday afternoon at no charge. I will be coming here from now on when I have a tire issue or purchase. Highly recommend!
Update 07/18/24: Still the best place to go for tire issues. They really care about their customers! Highly recommend”
“As always, great attitudes and service. Most of the time I was there they had either 3 or 4 team members helping customers, with 2 or 3 waiting in line. All were served as quickly as possible and with kindness.”
“Awesome customer service and quality work. Got an oil change, 4 new tires, and an alignment and was in and out within an hour . Just moved to the area and will be using them for my vehicle needs in the future!”
“I recently experienced a blowout on I-30 west on the DalRock stretch, which could have turned into a major headache. However, my experience at Firestone in Rowlett was nothing short of exceptional.
Once the tow truck dropped me off, Jenna from Firestone immediately took charge and provided outstanding customer service. She was prompt, professional, and incredibly helpful throughout the entire process. Jenna and the team quickly assessed my situation and ensured my tire was repaired efficiently and effectively.
The entire process was smooth and stress-free, thanks to Jenna’s excellent service and the supportive Firestone team. I highly recommend Firestone in Rowlett for their reliable and top-notch customer service. They turned what could have been a stressful situation into a minor inconvenience. If you ever find yourself in need of tire repair, Jenna and her team at Firestone are the ones to trust.”
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“The patch was pricy IMO but their service was really great. I was happy to see that they had a price guide on display. The facility was very clean and the staff was friendly. They were able to patch my tire quickly before I had to be at work :)”