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“Sherah Pettus and Jenn Barker were extremely helpful when I went in. I was selling my car, and I wanted to double check that the check I received was valid before depositing it. They advised me on the best way forward, and noted on my account that I came in to verify the check before deposit.”
“I started my relationship with an auto loan and a savings account - I wanted to test the waters. I started going by the bank more frequently and really enjoyed the staff and noticed that they always remembered my name when I'd stop by. That made me feel more welcome.Fast forward to now and I've got several accounts and loans with CNB. How can you not want to do business with a bank that has such a polite and friendly staff?My opinion is that the professionalism and willingness to go above and beyond starts at the top with the leadership. Both Brian and Anna are great leaders and examples of how to give A+ costumer service.I look forward to continuing my relationship with the bank and would recommend you stop in and meet the team.”
“Ufcu has been great for me. I went to a different branch today and there were no human tellers. Just a screen with a payphone type handle for privacy if desired. It was weird. If you want to deal with humans in front of you, I don't recommend this branch. Otherwise, great credit union.”
“Leanne was super helpful in setting up 5 accounts . Business & personal . I was totally unexpected and she made the time . Very detailed and personable . Thank you .”
“I’ve been doing business with Plains Capital Bank for many years and have always been treated fairly and professionally. They have been there for me through many ups and downs over the years and I still have the same bankers that I met when I moved my business to Plains. I trust them !”
“The staff here go above and beyond, I had a fairly complicated issue, but Lateya helped it all go smoothly! My issue did take some time, but the other tellers were very efficient in serving others while I was being helped. Big thanks to the staff here!”
“Had an excellent experience at this branch. We were traveling, and Travis went above and beyond to help us. Excellent customer service and easy to find. Thank you!”
“Good luck trying to call them on the phone. I called the local number, and not a single one of the options presented lets me speak to a human to inquire about safe deposit boxes.
UPDATE: the email provided by the response to my original review was very helpful. Also, while there is no phone menu option about what I wanted to ask, apparently pressing 5 and picking one of the next options could get you to a human who can answer your question even if the phone menu suggests they can't.”
“Farmers Insurance Group Federal Credit Union is just Super Fantastic. Everyone is always so helpful with whatever a member needs. The online banking is so convenient and I really enjoy the benefits of splitting my direct deposit so I can save for the unexpected. It is everything one needs for their banking. I have been a member for 35 years and absolutely get the best service here.”
“I can't recommend Frontier Bank of Texas enough. If you want to feel like a person and not just a bunch of numbers on a spreadsheet, this is your bank. Liza Ramirez walked us patiently through our home purchase and made us feel like we had a true partner every step of the way. We would use them again in a heartbeat!”
“We had a great experience with the round rock bank. Regina helped us from purchasing land to the construction loan for our new build!! Always quick to respond and patient answering all our questions! We refer all our friends!!”
“I recently had the pleasure of working with Arthur at Frost Bank, and I cannot recommend him highly enough. His social skills are exceptional, making every visit a welcoming experience. Arthur gladly and efficiently helps with all my needs, going above and beyond to ensure everything is taken care of. He makes my relationship with the bank feel so special compared to other banks. Arthur is truly an amazing face for the company. If you're looking for outstanding service, come to this location!”
“Kaitlyn and Monie these ladies are so sweet! They continue to help me with my bank and explain things and show me on the computer with the documents! I will give this a 5 star! They made me feel happy of the situation! I will recommend this bank to my friends!”
“Very good experience, Tamara attended to me immediately and gave me recommendations and helped me at all times with my doubts and resolved my concerns when opening the account. Thank you so much!”
“Been a member since before when it was bancorps south
Best customer service
Best head teller I’ve experienced in awhile from a cadence bank . Not sure why there’s so many people hating the crossover. People don’t like change I guess”
“I've had some bad experiences with PNC customer service in the past, and some of the corporate policies still stink. However, the teller I've spoken with every time I've been here - Edda - is great!”
“We enjoyed completing our paperwork online and the response time for our questions was great! It was nice to be able to log everything into one site to keep track of the documents.”
“5 stars for customer service! Right off the bat, I walked in and Carlos was extremely friendly and kind. He helped me open a credit card throughout the span of two days, calling me with updates and giving me his email to communicate more efficiently :)”
“I've never really found a bank that I love because let's face it, banking is not easy. There are lots of moving pieces and it can be confusing or frustrating to the average banker, like myself. I was pretty upset with my old bank for the last time when I walked into R Bank a couple weeks ago ready to switch again. Kelsey hands down has been amazing, she helped fix all my problems that were steming from my old bank and she made me immediately feel taken care of, cared for and she even sent me on my way in a better state than when I walked in. I've had the pleasure of meeting several tellers and employees at this location and they all go out of their way to make you feel wanted at their bank. Thanks so much Jarrell R Bank.”
“Writting this review because I was honestly surprised to see anything 3 star and below. I've been with UHCU for over 20 years now and can tell you that yes there is sometimes a wait but where ever is there never a wait? Their rates are great and I have had several personal loans and vehical loans through them with ZERO issues.
You chose this place not only for the great people and rates but because it has been a part of Austin, TX since 1957 where it once was only a Military Federal Credit Union. This place was built on the backbone of supporting military and health care personnel.
Being born and raised in Round Rock as well as having served my country, UHCU is just part of my bringing up in life and they will forever have my business.”
“I greatly appreciate my CU. I've been with Amplify for 30 year and have always been happy with them. Ive bought several vehicles thru Amplify, it was so simple. Customer service has always been great. No fees. Their great.”
“Lourdes was an amazing service officer. I was able to ask any questions I had and she had answers and recommendations. I left with more info than I expected. #LOVEMYCU”
“Regardless of which branch I visit, the People of Regions have always gone above and beyond to make sure I have exactly what I need. I feel confident try they have my best interest at heart and will do whatever it takes to help me solve any banking questions I have.”
“I have had nothing but good interactions with the people at this branch office. I have issues with IBC mortgage but the people who work at the IBC branch office on Gattis School Road are very helpful. Doris, who is in charge, is awesome and the rest of the staff is great as well.”
“I have had nothing but good interactions with the people at this branch office. I have issues with IBC mortgage but the people who work at the IBC branch office on Gattis School Road are very helpful. Doris, who is in charge, is awesome and the rest of the staff is great as well.”
“The 'drive through' was a bit slower than it could have been, but only bc the teller assisted someone who arrived later than I did. Didn't mention I didn't appreciate being bumped; just let it go & wished him well.Still giving 4 stars bc I like WF as a bank.”
“The BEST bank! After negative experiences with all of the big banks, we switched to RBank for their kasasa cash checking account. It was a wonderful decision. They give the best customer service and did a wonderful job on our mortgage. It is easy to get help if I have any issues. We’ve been using them for 10 years, and we kept them as our primary bank even after moving. So glad we found them.”
Open 24 hours
1851 A W Grimes Blvd, Round Rock
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“These folks are amazing. I drive about 40 minutes each way because the people are so helpful and pleasant. I've used a lot of different banks over the years. This is by far the best experience I've ever had with a financial institution. I could not recommend more strongly.”