“We used to bank with a big national bank and we got tired of getting treated like “just another person… a number… a person for them to take advantage of.” After reading about big bank bad behavior over and over in the news, we knew it was time for a change even though we know transferring to a new bank is a bit of a hassle. We had all our autopays set up and were not looking forward to the tedious task of changing everything over. Let me tell you, that small period of headache was worth every second now that we are treated like real CLIENTS at Citizens Bank. They call to check on us periodically & if we accidentally overdraft they call first to see if we meant to do it and give us an opportunity to fix the issue rather than just slapping us with a fine. These guys are a good ol fashion community bank where the tellers want to know about you, your family, etc. We actually formed relationships with the Citizens employees and look forward to our interactions with them. When we have a specific need like raising a deposit limit or inquiring about specific needs related to their online app, our personal bank representative, Jonathan, is quick to reply and solve our problems. They don’t treat you like a big bank would— they are nimble on their feet so can make experiences personal and they can make adjustments to your account to ensure your specific banking needs are met. We appreciate the way this bank makes us feel like royalty though we are just average joes.”
“Recently experienced fraud situation on our checking account with a stolen check. Every single person at the bank was so kind, so helpful, so understanding. I was able to get things taken care of thru the drive thru window due to covid. We’ve banked here since April 2017 when we first moved to Pflugerville and it’s always been this way. ALWAYS A+ customer service. They say they will do a thing, then actually do it! My all time favorite bank, ever.”
9AM - 5PM
15116 FM1825, Pflugerville
Banks
“Met Carl Campbell today at the branch , unlike most bankers he took the time to review educate and offer solutions for my needs very professional and educated in the business big shout to to people like him who change the view of personal relationship as a banker.He helped me with 401 k answers sent me an email thanking me who does that these days very impressed and applaud his service he is a veteran like me so go see him he knows almost everything including VA loans. Great job Mate”
9AM - 4PM
1525 Town Center Dr, Pflugerville
Banks
“Ms. Deanna and Mr. Jeff, aka the dynamic duo, are pretty decent. Better than that, really. And that girl in the Drive Thru has a gorgeous smile. It's even more gorgeously gorgecious when on the other side of the window.”
9AM - 5:30PM
900 FM 685, Pflugerville
Banks
“This is a saving institution run by such marvelous pleasant knowledge women. My friend's credit union that I have visited a number of times and always leave impressed by them. Beautiful cards sold also that benefit our Pflugerville K9 unit! Since this first 5 star review I too have joined GEFCU! It was wonderful when the PfPD K9 Unit, fellow officers and Chief Robledo were presented with the nice donation raised by the members buying those beautiful cards.”
11:30AM - 5PM
19201 Colorado Sand Dr, Pflugerville
Banks
“This branch is tucked away on the side of the school and not too busy (just don’t go during lunch when it’s busy). Big shout out to Jalen for his helpfulness and kind demeanor.”
“I came to the bank for the first time today. I opened some bank accounts with the help of Stephanie. She was so very informative and helpful. This bank is very clean and organized. All of the employees were very kind. They're banking. Options are fabulous. Everything earns interest and there are no account fees unless someone goes overdrawn. I highly recommend this credit union.”
“I can't imagine anyone saying the customer service at the Pflugerville branch is bad! My church has done business with this branch for years . Mary Ann, Sharon and their entire staff have always treated me with the utmost of respect and professionalism that I recently moved my personal accounts there. I highly recommend this bank! You'll be treated like family.”
“I have to say that my experience seems to be very different from others. The staff have been very friendly and welcoming. Wait times have been minimal to none. They even have notary services available for account holders. Good things all around for me.”
8:30AM - 5PM
15108 FM1825, Pflugerville
Banks
“I wrote a pretty scathing review last week of the Aplus Federal Credit Union that I bank with. Since then, and I don't think as a result of, they really stepped up to the plate and went out of their way to make everything right. The staff, including the vice president of the bank made sure that they came up with a viable alternative and solution to my problem of being able to get my money where it needed to be. This was definitely excellent customer service in action. I have never seen better. I am filled with gratitude that they were finally able to help me.”
“Had to wire the money for closing on my house.Not something that I wanted to leave to chance so I went in instead of doing it in my own.Per sure you have an appointment!The banker was efficient personal and competentThey took care of it all and everything went perfectly!! Voila... I own a house.”
Open 24 hours
1544 FM 685, Pflugerville
Banks
“Had to wire the money for closing on my house. Not something that I wanted to leave to chance so I went in instead of doing it in my own. Per sure you have an appointment! The banker was efficient personal and competent They took care of it all and everything went perfectly!! Voila... I own a house.”
“My experience at this branch was very positive, from a smiling gentlemen greeting me at the door, to Arlene for setting everything up and explaining everything clearly, to the bank teller. When I was there around 11:30 am there were at least 3 tellers available. I wish the bank hours were longer.”
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“The manager, Rocio, was so kind and helpful. She seemed very knowledgeable about banking as well. Would absolutely recommend banking with her and with woodforest”