“My interaction with this location was awesome. The representative that took care of me was named Tony. I highly recommend that if you need anything as far as opening a new account or just knowledge about the plans, he is the guy to speak with. He helped me add a tablet and a brand new watch to my account. This will be my goto store from now on.”
10AM - 8PM
10223 Grand Pkwy Ste 103, Richmond“Had a pleasant visit at this branch. Mr. Charles were incredibly helpful and patient with us as well as Mr. Brain We got a GREAT deal for the entire family (4 lines and high speed internet connect). Cannot recommend this store enough. Will definitely recommend and refer friends and family to this store.”
“My daughter's phone was lost/stolen yesterday, so we went to the store to see what options were available. We didn't want to pay the insurance deductible since it was a "free" phone with the line. Christine helped us so much. She searched through my account and found an option that would work for us. This was having a free 4th line, which came with a free phone. So my daughter got a new phone. Christine also helped us set it up. She was helping us for a good two hours. Poor thing. We were there until closing. She was super helpful and super patient with the situation and with the setup since my daughter forgot her AppleID (lesson learned). So great experience at this store due to Christine's diligence and patience and knowledge of the available products!”
“I came to T-Mobile and received excellent professional service. The employee answered my questions, provided me with what I needed, and also ordered a screen protector for my iPhone 12. I am completely satisfied.”