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7:30AM - 5:30PM
701 Hwy 90 Alt, Richmond
Auto Parts
“Don't even give it a second thought. Great Work, Great Customer Service, Good Turnaround Time, Walk-through process with insurance was fantastic, & lastly many updates by text which was a major plus. I hope I don't have to visit them soon considering the circumstances, however will definitely be returning if need be. They are my go to!!”
“Cannot recommend the guys at All Out enough. Went out of their way to find the right parts to a bit of an off the wall project. Top notch customer service with a huge selection of parts/manufacturers. Thank y’all for the help!”
“We had barely walked in the door, and the guy asked if he could help. I told him what we needed, and he looked up the parts in the computer and took us to the place where they were located, found the parts, and carried them back to be rung-up. That's some awesome customer service! I wish I had gotten his name. Really nice, and knew what he was doing. I was able to show my stepson how to change the oil in my wife's car just in time for dinner. :-)”
7:30AM - 10PM
7110 FM 1464, Richmond
Auto Parts
“Excellent customer provided by all associates I encountered today in my visit today but specially Matthew!!
Went in, needed a new battery! Line was super long! Maybe like 6 customers in front of me but Matt reassured all of us waiting that he would get to us as quickly as possible and apologized for the line.
He didn’t have to!
Line went by pretty quick because both guys working at this location were efficient, love this store and love Matthew!
He also helped me install my new battery in my car!
GREAT JOB GUYS!”
“Lev's Paint and Body shop were absolutely amazing to me and my vehicle needs. It was a very stressful moment during an extreme weather event, and Samantha was calming and friendly and very helpful. She answered all of my questions, my follow up email and texts, and helped me organize logistics of getting vehicle towed from their shop to my home /out of town destination. They stored my vehicle safely between the tows it needed. I would have been using this shop to complete my work (very reasonable estimate) had I lived closer. I am very grateful that such a professional, helpful, and straightforward body shop business was who I landed with on such a stressful day. Thank you for all the help, I will recommend this shop whenever I can!”
“I love this O'Reilly. It's convenient on my way home. These guys are super nice with service and fast. They helped me with wipers and put them on for me too. I Sounding like Cardi-b famous bird said OooKkk...not in front of them of course..?”
“The transmission gave out a few months ago on our family sedan. It's an older BMW from the 90's, so we thought finding a replacement was going to be a nightmare process.We were wrong! Scott helped us find the transmission we needed & had it on its way to our local shop in less than a day. Our transmission has not had a single issue since. So glad that trusted ya'll. Thank you.”
8:00 AM - 6:00 PM
19706 Farm to Market 1093, Richmond
Auto Parts
“I’ve been talking my cars (4 total) to Johan Auto Body Shop for years, hands down is the best body shop that I can say. Quality is 5 stars and the costumer service is exceptional.”
“There was a two-day delay due to confusion about a specific auto part needed to complete the repair. Our vehicle was repaired, and I'm back on the road! Thank yall!”
7AM - 6PM
6139 FM 762 Rd, Richmond
Auto Parts
“Communication, repairs, and customer service were all amazing! Shane Steele truly is the best of them. So kind and went the extra mile to provide the best service.”
“At 6 am on Sunday I discovered that the tire was flat, I tried to change it, but due to the fact that the wheels had not been changed for a long time, two bolts broke, and I arrived at the store and Matthew was there in the morning, he helped me find a mechanic who works on Sunday at 8 am.”
7:30AM - 9PM
9845 Mason Rd, Richmond
Auto Parts
“-See Update Below-
Very disappointed in customer service training and empowering employees to problem-solve. I had two problems neither were solved, both involved defective parts.
The first, a defective Auto Craft Lug Wrench crumbled when utilized appropriately. It was within the 45 day window. The employee informed me that since it was broken he would not take it back. Concerns could be addressed by a manager, “tomorrow.”
The second issue involved a wiper blade that was defective. Fortunately, I purchased the extended warranty, the associate who seemed to be listening to a radio as a faint talk show followed him around, notified me that he did in fact find proof of my warranty, but since the computer would not let him print he could not honor it.
Until this point I have had good service at Advanced; however, I am seriously reevaluating my future patronage.
* * * * *
I was able to return and talk with the manager. She graciously listened to my perspective and explained that warrantees are through a third-party (whose systems are currently down) however, she went above and beyond the call of duty to fulfill Advance’s commitment to the agreement we had previously established.
This Advance is one that I have appreciated in the past and experienced great customer service. Based on history, I will continue to utilize their services and discount this one anomaly.”
7:30AM - 10PM
8415 Farm to Market Rd 723, Richmond
Auto Parts
“I ended up with a rather large puncture in my tire while traveling on 723 near this store last Wednesday (May 1st). The assistant manager on duty (horrible with names) was so nice and helped me put my spare tire on, as there was no fixing the issue with air leaking out of the tire very quickly. He saved my husband a 30+ minute trip over to help me take care of it. Customer service is hard to find these days, but was definitely greatly appreciated this evening.”
7:30AM - 9PM
8114 FM 1464, Richmond
Auto Parts
“so amazing, charged my battery, and also got me a brand new alternator and i saved 40$ just giving my old one back! Such good customer service, definitely recommend.”
“I rarely write reviews, but the folks at the auto care center went above and beyond to wrap up my oil change. A previous tech at another oil change business completely stripped out the head on the oil drain plug - most shops would have declined the job, but these guys were able to extract the stripped plug and replaced it with a new one at no extra charge. I was in and out in a little over an hour, and the price was more than reasonable.
Aside from that, having previous technician experience makes me very selective about who I allow to work on my cars, and I was observing very carefully to determine the quality of their work. Needless to say, I was impressed enough to say that I will likely return here for all of my oil changes in the future!”
“Service department staff are friendly and generally pretty fast. There’s always plenty of employees around to help. Tariq is a hospitality dream. Professional, courteous and an absolute gentleman. Also, if you get window chips as often as I do, ask for Ed and he’ll take care of your windshield before you even get a chance to go inside and sample the generous selection of free coffee. Good employees are hard to find, treat them well!”
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“The best repair I’ve experienced in all my years! Customer service from the front office was great and the repair work by the crew is second to none. True professionals that care about getting you back on the road as quickly as possible but with a high degree of finished quality.”