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October 2024 by Allison Jacobs
Do not get Internet with these people. I have wasted multiple nights chatting with their customer service people about getting an upgraded modem and turns out they only have one kind but the original person never said that. They sent us the exact modem we already had and talking to technical support was like talking to a child who has no idea what's going on. We also originally got a booster for the Internet and what's bizarre is once you hook it up everyone loses internet. their customer service sucks and so does their service.
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October 2024 by Michaelle Hose
Stopped in the Prosper Optimum store to have a few questions answered and Mike was very helpful and thorough.
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October 2024 by Vinnie Reed
Everyone at the location in Prosper were great answering all of my questions completely Anton and Mike provided me with prompt and fast service getting me back out the door The store manager Deron is great as well
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October 2024 by Joslyn McDaniel
My experience with optimum has been quite pleasant sor far, the customer service is phenomenal and thanks for getting me the best deals with all the services I’d been looking for.
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October 2024 by Remi Bates
We’ve had an outage in my neighborhood for hours now and several outages since moving here to the Celina/Prosper area. I work from home so this is a huge inconvenience. When I called Optimum to report the outage, an automated system advised they’re working on routine maintenance and will have service restored in our area as soon as possible! It’s Thursday! Why not schedule this on Saturday or Sunday night?? Unacceptable. I’m switching my service to another provider. I’m done with this nonsense.
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September 2024 by Daniel Rogers
Warning to any DFW area residents considering Optimum for your home internet service. DO NOT PLAN ON HAVING RELIABLE SERVICE. The infrastructure is old and failing. During a typical month we experience roughly 5-10 outages that last the majority of the day. Customer service is atrocious and will not give a fair credit for lack of service. If I don’t have service then I believe I should not pay. I have not asked for more than the daily rate on the days without service and they will not honor my request. I also added a screenshot of one of my last online chats with customer service so everyone can see the level of professionalism within Optimum. Stay clear of this service provider.
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September 2024 by Reese DeLeon
Tazarian was soo sweet!! She helped me get a new iPad and phone for my son’s birthday!! ? even had a great deal on iPhone 15
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September 2024 by Mdltea Subintraining
Thank you Leshaun for helping me with getting my new phone set up.
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September 2024 by Krystal Tealer
Ms Leshaun was so amazing! She was so kind and efficient, she answered all my questions. Thank you so much Ms Leshaun
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September 2024 by Cat Ooton
My install was prompt and on time.
The Optimum store was able to get me a working router since my original router developed a short. The store employees were nice and accommodating.
Optimum customer phone service is mediocre. They have been unable to correct my address. Hopefully 3rd time will be the charm. We will see.
As far as the internet goes it has been great. Consistent and the speed I am paying for. It is more expensive than Spectrum but I only have access to Optimum or AT&T. I know AT&T customers in my area have been having issues but I have been fine so far.
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September 2024 by Ryan Leach
DO NOT USE OPTIMUM. Go with att they offer the similar pricing with out the hassle.
I got WiFi through optimum bc the representative told me att wasn’t in my area. They were lying later on I found out through att that was in my area. They then proceeded to give me 2 free month of WiFi so I didn’t cancel. I try setting up my WiFi and then I’m told I will be out of WiFi for over a week. Even though I’d setup my account and got my router 2 weeks prior. Super shady buisness practices and they try and oversell to make up for the fact their service is a load of crap.
WASTE OF TIME AND MONEY. I repeat do not use optimum.
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September 2024 by Jimmy Allan
Hunter and Duran helped me get 1 gig and internet for the same price as 1 gig internet in my old house from Optimum. Very pleased with their customer service, knowledge, and ability to help out a loyal customer!
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September 2024 by Jordan Fisher
Mike sherwin at the prosper tx location is the man. Set me up quick and got it all takin care of!
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September 2024 by Elie Nakhoul
Stay away
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August 2024 by Hunter Mick
Great internet and Mobile services!
