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“This location is wonderful, but go somewhere else because I like the short lines. Seriously, though, they deserve the good review. They are always well staffed and friendly. It's quick to get in and out. The motion-activated sliding door is the best when you've got an arm full of boxes.”
“This store provides amazing service. Very respectful & very helpful. I had to do some Amazon & Happy Returns recently and I needed some help on those returns. The staff was really kind enough to help me out.”
“I've been going to this UPS location for 4 years and I have not once had a bad experience - even though the town growth has increased their workload. Everyone is kind, efficient, and helpful no matter the time of day I go in. Last night, I scanned in a package and needed the weight printed on a receipt for proof of shipment after an online sale to protect myself. Unfortunately, the receipt showed 0lbs on my way home and the store was closed when I realized it. BUT I was able to call first thing the next morning, intercept the package, and Andy provided an image of the package + the receipt with the weight on there. This courtesy did not inconvenience him and he went above and beyond what I expected when I called, thinking the package was long gone and if it happen to be lost or stolen, I was out a lot of money. Thank y'all for always providing trustworthy service and keeping the heart of Celina strong in every interaction.”
“I arrived at 0930 without an appointment for TSA precheck, appointment was for two days later. Someone else arrived at the same time and had an appoint for 0940 but did not have the correct documents so they left. I was called back at 0942 and out of the door by 0948. Everyone I interacted with was courteous. Great experience.”
“We recently rented a UHAUL at Goin Postal in Frisco, and the experience was nothing short of excellent. From the moment we walked in, the employees were incredibly nice and kind, making us feel welcome and valued.
The staff was very informative, providing clear instructions and helpful tips to ensure our rental process went smoothly. Their knowledge and willingness to assist made the entire experience stress-free and enjoyable.
The facility itself was clean and well-organized, which further added to the positive experience. It’s clear that the team at Goin Postal takes pride in maintaining a tidy and professional environment.
One of the standout aspects for us was the LGBT-friendly. It's a huge plus to know that Goin Postal is inclusive and welcoming to everyone, which is something we deeply appreciate.
Overall, we couldn't be happier with the service we received and highly recommend Goin Postal in Frisco for anyone in need of UHAUL rentals or other services they offer.”
“Pierce was extremely pleasant and helpful in walking me through my different options for mailing a document and including a labeled return envelope for the recipient to send the document back to me. His guidance helped me mail my document for much less than other quotes I saw for the same estimated delivery. Thanks Pierce!”
“Went in for an Amazon return and the gentleman in front of me was being very rude to the staff. Throwing his items around, being disrespectful. The staff kept their cool, continued providing him quality service. I was very impressed.”
“I went on with a huge, very heavy, fragile guitar speaker cabinet and didn't know what to do. They walked me through everything I needed to do tonpack it securely and ensure the total made it safely tonite destination - even taped up the box for me (see picture). They are always so friendly - I go here often for my printing and they are always super helpful. I always pick UPS if I have a choice and I always pick this location when I can .”
“Damon was very helpful. I put the wrong address on the package and he was able to contact corporate to change the address. There was another guy in the store who was not helpful at all. His name was George I believe.”
“Jess was an awesome help today as always!
Mason was great and very helpful shipping my packages!
Kudos to Sean Bertram on 8/24. Thank you.”
“We signed up to get the TSA PreCheck designation to make going through airport security faster. There were multiple places to choose from to go in to the interview portion of the process. I selected this Allen location to set up the appointment. We arrived about 10 minutes early for my 11:30 appointment and signed in at the desk set up for that purpose. We were immediately called back. We presented our passports, entered our phone number and email address on the screen, put thumbs and then the other 4 fingers for both hands on the screen when prompted. The entire process for both of us was less than 5 minutes! Shari was very professional and proficient. In fact we noticed we were back in the car to leave at 11:30 - our appointment time!”
“Great location, always friendly fast serviceplus the added bonus is i can drop off my FedEx express packages when I'm late to my office dropbox and the packages go out the same evening. Thanks!!”
“New owners took over several months ago and have improved their offerings. Still wished they were open until 6pm but they provided a key fob to access mailboxes whenever so that more than works for us.Have had a box there for a while, never had any issues, friendly people. Wish they had better hours, closing at 5:30 is way to early. 9:30 openings feels too late in the day for a shopping biz.”
“I had a great experience! Bralyn took amazing care at helping me decide on how to mail my package and what shipping options were available! She is incredibly personable and so so sweet!”
“Love this location. Everyone is so helpful. Kudos and many thanks to Carter who always asks me if he can help carry packages to my car. In a world where people will just watch you struggle... I'm thankful.”
“I stop by this UPS Store regularly and always have the best experience. Little to no wait times and everyone is so friendly and helpful. My son loves coming in and getting a piece of free bubble wrap that the staff gives him each time, it’s very sweet. I would highly recommend this location!”
“Lori and Victor helped me yesterday and they were both very nice. They were relatable and chatted with me while quickly getting my package ready to ship. This store has great, caring employees who are helpful and polite. Thanks so much for providing great customer service!”
“Nice clean and friendly helpful staff.
Nessa have helped me with my package. Thanks!
Certainly this store will be my choice of visit bect time.”
“This store is amazing! They are always fun exciting, and it just feels so welcoming to come to the UPS store and the customers feel the love and the workers seem like they are happy to be working and serving others.”
“First of all, it's rare when one employee makes the difference in me having a good experience at a store or restaurant, but this guy did just that. I could tell he was new, but he was extremely nice and accommodating. I believe his name was Whit or Witt. My day had been a frantic mess, and this guy had me walking out with a smile. It's sad that good customer service is so rare these days, but this gives me hope.”
“This store has some of the nicest people! I have returned SEVERAL Amazon packages at this location and each person (Madison, Fernando, and Marci) has been eager to help me, while also being very patient with the amount of returns I bring in. Desiree (the store manager) is very personable and TRULY so kind. Shoutout to this team who continues to provide excellent service!”
“I've used this location multiple times this past year since it's so close to Collin College and have received EXCEPTIONAL customer service EVERY time. I spoke with the manager about dropping off a big load to be shredded after dad's passing and during that time, pipes froze, the paper took on the smell, and he even offered to help pick it up. Just the offer meant the world to me after what all had happened. The night I brought it in, he had many customers right before and at closing and took care of all of us. Brad, thank you SO much for your KINDNESS and WONDERFUL customer service which is priceless anymore.”
“I was under an extremely tight deadline to get 650 letters mailed out on a Friday afternoon and our normal team was short about 500 of the cardboard envelopes. We went to the store to buy the 100 envelopes they had and the owner and staff amazingly were able to track down 400 more for us and get them to our office. Thanks to the staff we were able to meet the deadline on a very important project. The team went above and beyond and I could not be more grateful!”
“Team was amazing Jordan even assisted me with Amazon return to get the label for the tv to be returned went above and beyond thanks you all so much for all the help and assisting me with getting through that process.”
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“I love coming to this location. I can tell the people were hand picked to work there. The customer service is always top notch. I was in and out in 10min. This will be my go to location moving forward.”