“Such a difference! Amidst everything Covid that has been ongoing, I went to my local Bank of America located just a few blocks down the street here in Prosper. To my unsurprise with this particular location... no tellers available, literally - zero. I get it.. ongoing Covid issues... but good night, you're my "Too Big to Fail" bank! They told me I had to use the ATM for all transactions to include deposits. A quick drive down the street to Texas Bank. It felt like entering the Kingdom of Heaven. Walked through the doors and 2 tellers along with a manager await at the teller desk as if they were expecting me and ready to serve. It was perfect! This bank is the largest physical bank in town and yet has the feel of a small town bank, exactly what Prosper needs. The folks who work here treat you as if they've known you the entirety of your life and I love it. Such a vast difference in service and relationship between BIG Bank of America and TX Bank! Step in and see the difference for yourself.”
“Stopped by without an appointment and after waiting just a short time, Rasy was wonderful and answered all our questions and in no time we had an account opened. She was personable and thorough in her dealings with us. She was detailed in her explanations and even took us over and walked us through the video teller process (this is new to us - hesitant at first but think it will be OK). Glad to find a friendly Credit Union close by with many great services.”
“Best People/Bank!I unfortunately got sick and was out of work and unable to manage my finances for several mos. My acct was closed- as is policy and I totally understand. But when I did reach out to see what my options were, both CS and Hope at the branch could not have been more kind. Really great bank with good people.”
“I recently had the pleasure of visiting the Chase Bank branch located in Prosper TX Windsong Ranch area, and I couldn't be more impressed with the exceptional service I received.From the moment I walked in, the staff greeted me with warm smiles and a genuine willingness to assist. The atmosphere was inviting and conducive to a positive banking experience.I appreciated the personalized attention we received. The staff took the time to understand our specific requirements and guided us towards the best solutions tailored to our needs. This level of attention to individual customers sets Chase at WIngsong Ranch apart.Kudos to the Chase WIndosng Ranch branch for setting the standard for outstanding customer service! I wholeheartedly recommend this branch to anyone seeking a positive and efficient banking experience.”
“Me and my husband had an appointment with Moin Kazi to update information on a few of our accounts. He was absolutely excellent! He was very knowledgeable and extremely helpful. My husband grabbed his card, that way we can schedule with him in the future for any other banking needs. Thank you Moin!”
“Generally I find BOA branches to be 1 star at best but I found a very helpful banker at this branch on the morning of Saturday July 22. I had made a stupid error at the drive thru ATM costing me $200. Initially I went into the branch and told a teller what had happened - she gave me the usual brush off and told me to call the ATM company. Instead I decided to talk to the guy standing at the welcome desk .He took me into his office, made a phone call and arranged for a temporary credit for the $200. I told him that he had earned a good review for his branch - here it is ! I just received notification that the temporary credit is now permanent. To that guy - thank you.”
“Nice convenient location for this Wells Fargo branch. I took the appointment online and reached there to open an account and the tasks were completed in almost 45 mins. The advisors provided some advice on the financial planning and offered to provide help in any long time financial goals. There is no drive thru ATM here and the branch area is small. Wells Fargo bank giving account opening bonus and trying to attract consumers which is good.”
“Phenomenal service! When you first walk in you’re greeted by Anthony with his signature. Hey, how are you? From then on it is such a great experience. Whether I’m in or something a little more time consuming, he’s always quick and efficient and always with a smile on his face. I would recommend going to see him for any of your banking need because he always takes the time to figure out the solution. 10/10”