JCPenney is a trusted and long-standing shopping destination, offering a wide range of products from fashion and home decor to beauty and accessories. Their Port Arthur, TX location provides customers with a diverse selection of exclusive brands, including St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, all aimed at delivering comfort, style, and everyday value. Customer service is generally praised, with the store manager prioritizing the needs of shoppers. Employees are described as helpful and willing to assist customers, though one reviewer had a negative experience where an employee refused to help and directed the customer to the front of the store instead. While the store's selection is appreciated, some customers have expressed a desire for more current styles, particularly for parties and events. The shoe selection has also been criticized, with a preference for safer, more comfortable heels rather than platforms or needle-thin styles. The pricing at JCPenney has been a point of contention, with some customers finding the items to be overpriced. However, the clearance section is noted as a potential source of good deals for those willing to put in the time to search. Overall, JCPenney remains a popular shopping destination, offering a diverse range of products and generally good customer service, though some areas for improvement have been highlighted by reviewers.
Helpful and friendly employees. I was able to go in and get what I needed really easy.
September 2024
Way to hot inside.. but sales were great for back to school.
August 2024
Ordered the mascserum online and less than an hour later it was ready for in store pick up. The staff was prompt and polite. Can’t wait to use this award winning product 2 years running.
