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“My experience today was something in this time of life was the care and compassion I needed. The customer service was genuine. I appreciate the lady who helped me. The tellers at this particular branch showes exceptional work. Thank you for your kindness.Sincerely,Lorahamah Olivas”
“After starting an account for a Small business here at the local branch I have always been welcomed and treated with respect from Sujey and Valeria. Staff is great!”
“For the first time having a bank account I experienced very well customer service from being greeted to being taken care of until I left the doorway I love the way they handle their customers they are completely alert and they know how to satisfy their customer. From the time they walk into the time that they leave”
“Just opened my account and the manager opened my account. I walked out with everything ready to go. Helped me actívate my card and Mobile app. Good friendly service that everyone was giving”
“Amazing staff. Nataly Ortega is the best. Had me in my new home within a month. Entire process was fast and easy. Nataly was always available for any questions and doubts, explained everything I didn't understand.Nataly Ortega for your mortgage needs ? or any other financial services.”
“Excel Merchant Finance Loan Agency is simply fantastic! They offer competitive interest rates and a seamless application process. What impressed me the most was their commitment to helping customers improve their financial literacy. They provided valuable resources and advice that empowered me to make better financial decisions. It's not just a loan agency; it's a financial partner you can trust.”
“We have been going here to this bank for over 30 yrs! Best bank there is and the people who work here are so very good at their job. We wouldn't switch over to another bank for nothing. Give them 10 ?'s if I could! Thank you, Bill and LaDona Purser”
“I love the Grandview Ave. branch of Frost Bank. Always the friendliest people. Everyone greets me when I go in. I have never had to wait in line, except at the drive thru atm. I've been with Frost since about 2015. No complaints whatsoever. I was previously at the bank next to Marketstreet on 42nd Street and all I did wait in line. The drive through was a nightmare and it was rare that I could ever go inside and not stand in line. And the tellers were so slow. I highly recommend FROST GRANDVIEW AVENUE BRANCH.”
“I'm shocked to see all these bad reviews. I've banked with them for 15 years and love it. Financed our home and two cars there. Never a problem.Michelle Clay at the JBS Odessa Branch is THE best banker I have ever worked with!! Professional, and VERY knowledgeable.”
9AM - 1PM
3809 E 42nd St, Odessa
Banks
“I have had no issues with this bank or location. I started my account with else. The staff is friendly when I come in and make deposits normally joking with my humor. The only drawback for me is the monthly fee if my average monthly balance is less than 500 which is no big deal to me also may have been avoided on a different account option. That would be on me if I was worried it.”
“(Translated by Google) Very good attention, I recommend that the attention be from 8am.(Original)Muy buena atención, recomiendo que la atención sea a partir de las 8am.”
“the other girls are great but when I go thru drive thru there is a guy who doesn't get my stuff correct. dont think he know what he's doing. But I love this bank great company to bank at. Helpful kind friendly”
“Man these guys have been awesome to deal with. Everything has been super easy and they are always available to help with whatever I need. They know me by first name and treat me like family. I couldn’t ask for a better bank plus free sodas while I wait lol”
“Excellent, Friendly, knowledgeable expert trader and fast, convenient, affordable services. I highly recommend Mr. Jackson Robert to you all who need a financial breakthrough, he made over $12,900 with just the minimum investment of $1,000 on my trading account before meeting him I was a victim of investors who has been scammed but I never gave up and I remain grateful to him. I have gained back all I lost and even gained profit too. If you have been scammed before don't give up and give Mr. Jackson Robert a try, believe me, his the BEST. Contact Jackson now and Thank Me Later @ What's-app: +1 (209) 372-7204 Email:[email protected]”
Closed
2200 Linda Ave, Odessa
Banks
“MUST READ!!! CREDIT CARD FRAUD EXPERIANCE!!! Yet still a 5 STAR REVIEW?? NONI!.....Let me begin with my Grattitude. Thankyou SOO MUCH Jennifer for your professionalism, knowledge, and communicational skills.Long story "shortened", my card was stolen. That's annoying already, however, worst possible experience trying to dispute charges and end the pending transactions. I call the number on my card, can't really understand through thick accents including mine (Texan). I'm on the phone for like 1hr45mins, keep getting transferred to "specialists" because they couldn't figure out my issue or explain it to me. Forward me to Complex community help center. Local office (for me) and I get my call dropped. Needless to say I'm super frustrated and annoyed.?? I call back and Jennifer is the employee who answers. Speaks clearly, communicates well, best of all understands my issue immediately and resolves it within minutes. What was a weekend long wait to access my funds and a terrible 2 hour confusion, stuck on the line trying to sort the mess out was resolved seemingly effortlessly for her. Totally turned my experience around and gave me confidence in Complex communities team to resolve complications. Happy they are my Bank and Totally recommend them.Thanks again Jennifer for saving me from the terrible experience I was having.”
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“The only complaint I have is not explaining every document needed for the loan. Right before signing a final document we were asked for another document they needed. Everyone was professional and courteous throughout the loan process. I have been with First Basin for over 20 years and always recommend them to anyone looking for a great bank or credit union.”